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Magic Express

3.0 star property
Hotel with an outdoor pool, near Plaza Las Americas

Choose dates to view prices

Photo gallery for Magic Express

Terrace/patio
Meeting facility
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Lobby
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Air conditioning
LED TV
Renovated in 2019
Blackout drapes/curtains
Separate bedroom
Premium bedding
Hair dryer
Private bathroom
  • 218 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room, 2 Double Beds

Standard Quadruple Room, 2 Double Beds | 1 bedroom, premium bedding, desk, laptop workspace

Standard Quadruple Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LED TV
Renovated in 2019
Blackout drapes/curtains
Separate bedroom
Premium bedding
Private bathroom
Cable channels
  • 266 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed

1 bedroom, premium bedding, desk, laptop workspace

Superior Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
LED TV
Renovated in 2019
Blackout drapes/curtains
Separate bedroom
Premium bedding
Hair dryer
Private bathroom
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Carretera Cancun-Chetumal Km. 291, Esquina Calle 54 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Plaza Las Americas - 13 min walk - 0.7 miles
  • Quinta Avenida - 14 min walk - 0.8 miles
  • Quinta Alegría Shopping Mall - 16 min walk - 0.9 miles
  • Mamitas Beach - 19 min walk - 1.0 mile
  • Playa del Carmen Main Beach - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Los de Carnitas "El Tío - ‬9 min walk
  • ‪La Birria - ‬6 min walk
  • ‪Taquerias los Tarascos - ‬10 min walk
  • ‪Tacos de Cecina Yecapixtla - ‬3 min walk
  • ‪La Bamba Jarocha - ‬7 min walk

About this property

Magic Express

Hotel remodeled in 2019 and located near Plaza Las Americas
Located close to Quinta Alegría Shopping Mall and Nuestra Senora del Carmen Catholic Church, Magic Express provides a terrace, a garden, and a health club. In addition to a business center, guests can connect to free in-room wired internet.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), 2 meeting rooms, and an elevator
  • A water dispenser, a ballroom, and a vending machine
  • A TV in the lobby, a computer station, and concierge services
Room features
All 97 rooms feature comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like free internet and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transportation

  • Limited onsite parking (max 1 space per unit)
  • Onsite parking options include a garage and a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MXN 100 for adults and MXN 100 for children

Things to do

  • Health club
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business center
  • Computer station
  • Conference center (1,119 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Ballroom
  • Built in 2007
  • Renovated entire property - December 2019
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 100 for adults and MXN 100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Magic Express Hotel
Magic Express Hotel Playa del Carmen
Magic Express Playa del Carmen
Magic Express Riviera Maya/Playa Del Carmen, Mexico

Frequently asked questions

Does Magic Express have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Magic Express pet-friendly?

No, pets are not allowed at this property.

How much is parking at Magic Express?

Limited spots are available.

What time is check-in at Magic Express?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Magic Express?

Check-out is at noon.

Where is Magic Express located?

Located in El Pedregal, this hotel is within 1 mi (2 km) of Plaza Las Americas, Quinta Avenida, and Mamitas Beach. Quinta Alegría Shopping Mall and Nuestra Senora del Carmen Catholic Church are also within 1 mi (2 km).

Magic Express Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 84 out of 281 reviews
Rating 8 - Good. 99 out of 281 reviews
Rating 6 - Okay. 60 out of 281 reviews
Rating 4 - Poor. 18 out of 281 reviews
Rating 2 - Terrible. 20 out of 281 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

camilo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel cerrado

No pudimos entrar al hotel porque estaba cerrado, cómo es posible que desde hoteles.com no cancelen la reserva antes y nos hagan viajar hasta el hotel para salir desde allá a tener que buscar donde hospedarse de última hora, una total falta de respeto
Stayed 2 nights in Jan 2022

2/10 Terrible

FELIPE j

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo servicio y mal trato del personal.

Pésimo servicio. No me dejaron entrar al hotel porque sobre vendieron las habitaciones y cuando llegue ya no había disponibilidad. Muy mal trato por parte del personal del hotel, pedí hablar con el gerente y me dijeron que el ya había salido de trabajar y no lo iban a molestar.
Stayed 1 night in Oct 2021

2/10 Terrible

Beatriz, merida

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nos solicitaron salir del hotel la última noche ya que hubo ataque a las instalaciones en la madrugada con balacera y hasta ahorita no me han devuelto el importe de la noche que nos sacaron. Espero que pronto nos bonifiquen el importe
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Sep 2021

2/10 Terrible

Maurício Mendes

Disliked: Staff & service

Hotel Muito bom Para quem vai a trabalho

Hotel muito bem localizado e muito confortável, mais o serviço na recepção na chegada não foi nada agradável, nenhuma água e nem um café são oferecidos na chegada. Muito menos um copo para beber água ( quando solicitado um copo a recepção informou que não teriam e não estariam autorizados a emprestar e nem mesmo ter descartávies para os clientes, para quem chega para umas ferias e descanso não seria o melhor lugar a ser indicado mais se vc vai a trabalho e passe todo o tempo fora do hotel ai sim pode ser uma boa pedida. O serviço de room service não existe. As meninas da limpeza e arrumação dos quartos são as que salvam o atendimento e cordialidade do hotel. O café da manhã: não esta incluso e não é servido a vontade.
Stayed 15 nights in Sep 2021

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Didier, Tarcoles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy lindo, cerca del centro de playa del Carmen
Stayed 1 night in Sep 2021

10/10 Excellent

Enrique

Stayed 2 nights in Sep 2021

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien.
Stayed 1 night in Sep 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar muy tranquilo, cómodo y seguro, recomendable para descansar
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio

El hotel super limpio, cómodo, y agradable ...sin duda volvería sin pensarlo
Stayed 5 nights in Aug 2021

10/10 Excellent

Victor Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelentes instalaciones

Habitación muy cómoda. Cuenta con todo lo necesario para una estancia confortable y de descanso.
Stayed 4 nights in Aug 2021

10/10 Excellent

Efren

Stayed 1 night in Aug 2021

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable lugar
Stayed 1 night in Aug 2021

8/10 Good

HERNAN

Stayed 1 night in Aug 2021

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Alberto

Liked: Staff & service
Disliked: Cleanliness

Higiene y limpieza

El hotel está bien, tiene aire acondicionado y lo mas necesario para estas a gusto en el día. estuve en el hotel 8 días seguidos, en ninguno de esos días cambiaron las sabanas, ni colchas, ni fundas de mi ropa de cama; es un tema que sí me importa mucho y mas con esto del COVID.
Stayed 7 nights in May 2021

10/10 Excellent

Adir

Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
El hotel esta lindo pero le falta mucho mantenimiento. No había artículos de aseo personal en el baño. Y lo peor fue que el aire acondicionado no bajaba de 24 grados C y el cuarto olía un poco a humedad.
Stayed 1 night in Jul 2021

8/10 Good

Fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En general esta bien el hotel

Buen hotel, las habitaciones son amplias y el personal presta una buena atención, NO incluye desayuno y el que ofrecen en el hotel no te permite escoger lo que tú quieres comer.
Stayed 3 nights in Jul 2021

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021