Ratings based on 148 Verified Reviews

3.4 out of 5
69% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Spanish Lookout, Belize

Good hotel good location

Posted Mar 6, 2017
Very good hotel to stop for a few days close to the main highway and not in a busy area. Very good parking, friendly staff, rooms are clean and the beds are bit firm but good.
Comment from Hotel Management
Mar 7, 2017 by Magic Express Hotel, Hotel Management
Thank you so much for taking us in consideration. We hope to see you soon
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice quite hotel

Posted Jan 11, 2017
Great quite hotel within 5 min cab drive to 5ta Avenida.
Comment from Hotel Management
Mar 7, 2017 by Magic Express Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel only to sleep

Posted Mar 14, 2016 on Orbitz
Pros: Nice for the price
Location: Bad location, really far from the beach, but they rent very cheap bicycles to go to the beach or to move in the town
Bad location, good room, enought to sleep, price right
Comment from Hotel Management
Jan 2, 2017 by Hotel Magic Express, Hotel Management
Thank you so much for your comments. In relation to the location, we think we have a very clear info in the Orbitz website concerning our location in relation with the beach. I hope to see you soon and have a nice New Year 2017
5 out of 5
Recommended
for Everyone
by A verified traveler

Best possible choice for Mexico culture.

Posted Feb 25, 2016 on Orbitz
I loved this hotel. The location was the only weakness. The staff was great, the facilities were amazing and there were little extras that made it all the better. It just takes a few minutes to get a cab out there. If you rent a car, it's perfect. If you want a beach side tourista experience, this isn't the place for you.
Comment from Hotel Management
Jan 2, 2017 by Magic Express Hotel, Hotel Management
Thank you so much for your experience at Magic Express Hotel. We hope to see you soon We wish you the best for the New Year 2017
2 out of 5
by A verified traveler

Regular for the price.

Posted Jan 13, 2016
Too much noisy and far away from city. Also breakfast is not really nice.
3 out of 5
by Kenneth from Braintree, MA

NEVER AGAIN

Posted Mar 16, 2015 on Hotels
I wanted to change from a room with 2 beds to 2 room with a single bed and the hotel would not allow the change. I did pay for a second room so the hotel made out with an extra $25.00 of my money. What they did not realize is that they lost a future customer by not allowing me to cancel the first room with 2 beds to a room with 1 bed
2 out of 5
by A verified traveler

Not good.

Posted Mar 15, 2015
Have stayed in the past. Hotel suffers from lavk of maintenance. Not good.
3 out of 5
Recommended
for Students
by A verified traveler from New York, NY

Budget hotel not too far from the beach

Posted Dec 29, 2014
Pros: Price Close to numerous parks. E.g. XCaret is 12 minutes ride for 150 pesos ($12).
Cons: Water pressure and quality in the shower. Provide a safe in the room.
Location: Mamita's beach. XCaret and XPlor parks
Water Pressure in the shower was as weak as a dying man's pulse. Also the water stinks - but that's generally true of all hotels in Playa Del Carmen or Cancun. There was no hair dryer but when asked they did provide one. The beach is a little too far for a walk but you can take a cab for 700 pesos ($5). The complimentary breakfast includes only cereals, bread, milk and orange juice. There is no safe in the room. Hotel staff don't speak English but the receptionists do, so not a big deal.
2 out of 5
by A verified traveler

worst service

Posted Sep 23, 2014
Cons: customer service
i had the worst service here in this hotel. first of all they ask for a deposit for everything when the hotel price includes it. whatever they prompted for food they didn't have it. toaster was broken. when arriving to hotel everyday they didn't greet you instead they gave a horrible look. i had never experienced a service like this in all the hotel i have stayed especially when traveling to Cancun. the rooms were supposedly cleaned but they just did the beds and exchanged the towels so i think they did, garbage was still there. i just don't recommend this place you can find a better hotel and a better price. also if you are doing packages for parks make sure you find a hotel that provides you with the bus to their location or near it. i had to pay an additional fee for a taxi to get me to my bus everyday. for some reason they didn't deliver or pick you up from this hotel.
2 out of 5
by kida from bonilla

bad hotel

Posted Feb 2, 2014
Not so cheap hotel, but very cheap quality. in everything.