Ratings based on 1,124 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Pleasantly quaint and well located

Posted Nov 17, 2017
Pros: Location
Cons: Activities for younger kids. We saw very few...
The Mahekal is right on the beach. Although our room was a "garden view", we were less than a block away from the beach itself. The two-floor buildings are spaced in such a way that you really only hear your upstairs neighbors, if at all. The furniture is comfortable and minimalist; each has an outside balcony where hammocks are placed and you can enjoy the atmosphere. Very very nice! Note there are no TV's in the rooms (there's only one at the main bar, if you're desperate to catch on sports news), which we definitely like. The are several pools of various sizes. The restaurants have rather diverse and generally reasonably priced meals (although we thought the breakfast buffet was a little pricey). One important plus of this place is that even when you can enjoy the peace and/or fun of the beach (with very nice waves in which you can swim), it is also walking distance to the famous 5th avenue. As such, you have very quick access to shopping and food and dancing. Enjoy!
Comment from Hotel Management
Nov 18, 2017 by Executive Assistant, Hotel Management
Thanks a lot for your review, we´ll definitely work on those points you mentioned and hope to see you soon back at Mahekal!
2 out of 5
by A verified traveler from Australia

Noisy stay

Posted Nov 7, 2017
Pro: location is good as you can go and enjoy the surrounds, beach etc. Con: Requested quiet room - 3 out of 5 nights nearby clubs playing so loud the bass kept me up but told no tv so that I can relax. Tour operators used by hotel not reliable and cancelled chichen itza. Not happy and complained when travelling from other side of the globe this is what I have come to see. Solution found but should have come from staff without my intervention. New room was musty smelling and poor water pressure. Didn't enjoy buffet meals but the a la carte was better. I ended eating out. Staff need to be transparent from the beginning and not tell you what you want to hear.
Comment from Hotel Management
Nov 16, 2017 by Executive assistant, Hotel Management
We feel really sorry that your stay wasn´t what you expected, I am notifying each head of department about your feedback in order to make needed adjustments. We all hope you give as the chance to make your next stay a relaxed and enjoyable one.
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, Canada

Best Place!

Posted Nov 6, 2017
From the moment we arrived, hotel staff was so accommodating and friendly. We really felt good here. The staff really cares about their guests. There’s security everywhere so we never had to worry. The service was remarkable and the whole place so well-kept. The room was so comfortable and the sheets were soft. Food and drinks were amazing but maybe priced a little too high, maybe just go for the all-inclusive package. I must highly recommend this place because I never felt happier in a hotel. It’s amazing!
Comment from Hotel Management
Nov 14, 2017 by Executive Assistant at Mahekal, Hotel Management
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
5 out of 5
Recommended
for Everyone
by A verified traveler from Delafield,WI

Paradise

Posted Nov 6, 2017
Our second time here and it just gets better The staff is wonderful. The location is perfect The only suggestion I have is that it would be nice if they had more standard drink menu selections. They would make anything you desire though. Thanks Mahakel we will be back!!!!!!
Comment from Hotel Management
Nov 16, 2017 by Karen , Hotel Management
Thank you Dan! Be sure to sign up as a frequent guest on our website so we can recognize you as a repeat guest in the future. See you again soon! Under Stay connected tab
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Great location on the beach and close to shops.

Posted Oct 29, 2017
Excellent hotel. Staff provide exceptional service. Great location.
Comment from Hotel Management
Nov 15, 2017 by Executive Assistant, Hotel Management
Thank you very much for your comments, we hope to see you soon back at Mahekal!
5 out of 5
Recommended
for Everyone
by A verified traveler from baltimore

We had the best vacation ever.

Posted Oct 29, 2017
Mahekal is a wonderful place. Location, staff, food, comfort and experience was exceptional. We are going back soon
Comment from Hotel Management
Nov 14, 2017 by Karen Smith, Hotel Management
Thank you Michael! We can't wait for your return either. Head to our website and sign up on "stay connected" so next time you receive benefits as a repeat guest. Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio, texas

Beautiful hotel with great location

Posted Oct 28, 2017
This hotel met all our expectations!! My husband and I went for our honeymoon, and they helped us upgrade our room to ocean front casita with a minimal price difference! It was a great experience, we enjoyed the sounds of the ocean at throughout the day and night! Also, the location is right at the start of 5th ave., which is the Main Street where you’ll find restaurants and shops! So great! We will definitely book with them again!
Comment from Hotel Management
Nov 15, 2017 by Excutive assistant, Hotel Management
Dear Nancy, Thanks a lot for your comments, we really appreciate the time you took to answer and we hope to see you back soon at Mahekal!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Oasis by the beach

Posted Oct 27, 2017
In the land of mega resorts, Mahekal is tucked right near everything in Playa Del Carmen but is still quiet enough that you feel like you are on a remote beach. The staff were all so accommodating and take excellent care of the property. The restaurants are great but there is also amazing food just a 2-3 minute walk from the resort entrance. Room was beautiful and peaceful. Only wish it had a fridge to keep a few drinks cool. I would absolutely recommend this hotel and look forward to returning.
Comment from Hotel Management
Nov 15, 2017 by Executive assistant., Hotel Management
Dear Reid, We are really happy to receive your comments and we are informing about it to the implied department so that we can improve and make your next visit a better experience. See you soon back at Mahekal!
5 out of 5
Recommended
for Everyone
by A verified traveler from kailua, Hawaii

The best vacation ever!!! Perfect

Posted Oct 24, 2017
Pros: Everything but The staff and the food was really amazing.
Cons: The rooms and bathrooms could be a little bit more comfortable
Location: Amazing location, really perfect. You are right in the middle of the city but when you are at the hotel is like you are in a totally different place.
The nicest people ever. Everything was perfect. The location, the food is speechless, i love Mahekal and the people that work there. I will definitely go back there as soon as i can and by the way, me and my husband really really appreciated everything that our friend Manolo did for us, he was really helpful and friendly, we cant wait to go back there to see him again.
Comment from Hotel Management
Nov 14, 2017 by Karen Smith, Hotel Management
Dear Kelly, Thank you for the amazing review and for the glowing comments for Manolo. We can't wait for your return either. Head to our website and sign up on "stay connected" so next time you receive benefits as a repeat guest. See you again soon! Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Wonderful beach hotel

Posted Oct 23, 2017
We chose this hotel as we did not want to stay in a"hotel room". We wanted to feel we were on the beach casual relaxed feel rather than large full on resort . There were three restaurants and 3 pools plus sports bar . Plenty of chairs also on the beach but we were low season . We chose oceanview palapa... top floor has a thatched high pitch roof and downstairs has just normal ceiling . We chose downstairs with sitting area outside just to avoid stairs. Room was spacious but simply furnished. Both fan and AC. Lovely soaps and toiletries and plenty of towels and daily service plus bottled water .
Comment from Hotel Management
Nov 16, 2017 by Executive assistant, Hotel Management
Thanks for your comments, we are longing to see you back at Mahekal.