Ratings based on 845 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Sterling Hts, MI

Great resort with a variety of activities.

Posted Jul 26, 2017
Pros: I liked the look and feel of the resort (very tropical). The restaurants were good along with the activities.
Cons: Please figure out a way to spray for bugs. It was a huge issue when walking around and eating from dusk to later.
Location: On the beach; easy to book excursions through the hotel; parasailing, jet skiis and several other water activities are available at the resort.
Pros- pools, activities-(water aerobics, volleyball, kayaking, entertainment), clean resort, many animal sightings (iguanas, deer, coatis) , small enough to walk entire resort in under 10 minutes. The Japanese restaurant is a must just for the entertaninment value. The Mexican restaurant is excellent, too. No reservations are needed. It is nice to have 2 buffet options for lunch. The desserts are pretty good too at the coffee shop. Cons- This is the first time in Mexico and the Caribbean, I have had an issue with mosquitoes. Take bug spray! You are given towel cards you must return at checkout so you must track your beach towel and obviously can only use 1 at a time. FYI- There is direct ocean access from the beach to one side of the resort.(Chairs are available in this area but no shade) The majority of the resort has a boardwalk and a railing dividing the beach from the water. The views are nice and beds and chairs are available with shade. It is about a 45 minute commute from Cancun International Airport.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel at the beach

Posted Jul 21, 2017
Had a great experience. Service was great. Hotel was beautiful with the great location.
Comment from Hotel Management
Jul 24, 2017 by Ocean Maya Royale, Hotel Management
In name of all my coworkers, thank you very much for your time with us, and I would like to let you know that every comment is important to us to working better day by day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Beautiful Resort with awesome staff.

Posted Jul 20, 2017
The hotel and grounds were spotless. The staff was knowledgeable and friendly. We were treated like royalty. The food was good. The nightly entertainment and pool parties were really fun. The wildlife on the grounds was cool too. The pool and beach were spacious and well maintained. Every bad review that I read on here, the resort had read and fixed. I am definitely going back!
Comment from Hotel Management
Jul 24, 2017 by Ocean Maya Royale, Hotel Management
In name of all my coworkers, thank you very much for your time with us, and I would like to let you know that every comment is important to us to working better day by day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Great hotel, beautiful beach and grounds!

Posted Jul 15, 2017
This was a 25th Anniversary trip for us and our dear friends. Jenn with the entertainment crew visited with us and we mentioned why we were there. She arranged to have rose petals on our beds heart shaped with an Anniversary wish! It was very sweet! There were plenty of dining options and entertainment nightly. The minor disappointment I had was that our rooms were not near each other.
Comment from Hotel Management
Jul 24, 2017 by Ocean Maya Royale, Hotel Management
In name of all my coworkers, thank you very much for your time with us, and I would like to let you know that every comment is important to us to working better day by day.
4 out of 5
Recommended
for Couples
by A verified traveler from New Jersey

Nicehote, with great staff

Posted Jul 11, 2017
Pros: Friendly staff. Not too far from airport
Cons: Food can be Improved. More chairs at pools. My friend had to get up very early to put towels on chairs. More airconditioned locations
Location: Hotel is about a 45 minute ride from airport. We took a day trip to PlayaDelCarmen for souvenir shopping and dinner. the taxi was 22.00 for 4 each way
The hotel staff was great. They all greet you each time you pass with a Hola. There are two pools. We stayed at the non-party pool after day1. The waiter at that pool (Augustine) was GREAT. Til the day we left, he knew exactly what each of us (4) ordered. The food was typical AI, not great but okay. I will tell you that they do have a separate eating are if you are "privilege" that is air conditioned at the buffet and Italian restaurants, otherwise, no air. The issue is we wanted oceanview rooms and the"privilege" does not offer rooms with views. You can upgrade to privilege after check-in for a fee. That will also get you premium liquor. It does not say it anywhere on the hotel site, but men do not need to where long pants to dinner. Dress shorts work. Only wish I knew that b4 we went. Could have saved a lot of luggage space.
Comment from Hotel Management
Jul 17, 2017 by ocean maya royale, Hotel Management
Thank you very much for your review this help us to work very hard day by day to get better, see you soon again!!!
2 out of 5
by A verified traveler from NY

2 star Resort

Posted Jul 8, 2017
At check in was greeted by a salesman to do a sales meeting/timeshare. No ocean view which we paid for. The buffet food was not very good and almost everyone we spoke to agreed. The bar tenders in lobby were good. The gift shop in lobby was extremely overpriced . The ocean water was not clear.Not clear unless you walk to other resort . You can only get one bottle of water in your room per day. Rooms are small. Bathroom was nice size. Bar consisted of soda and Mexican beer. The hibachi wAs good. All restaraunts gave small portions . Steak or lobster or premium drinks you have to pay for and are costly .
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Best stay!

Posted Jul 4, 2017
I came to this resort with my best friend and it was one of the best experiences we have had. We are already planning our trip back in December. The hotel staff was incredible, and they were so fun to get to know. Miguel, the pool bartender, was the best bartender I have ever had at any resort! He always remembered our drinks and made sure to have them ready for us. Thank you for such an awesome stay, we cannot wait to return!
Comment from Hotel Management
Jul 8, 2017 by ocean maya royale, Hotel Management
Dear OMR Former Guest, Thank you for taking the time to write this detailed review about our resort and its highlights, we really appreciate it since this is very important for us and for the community of travelers and future OMR guest. All of your specific comments regarding service and suggestions will be taken as opportunity areas to improve our service and to avoid commiting this little mistakes in the future. Please let us know next time you plan your holidays, we will be looking forward for the chance of hosting you specially for you to check the improvements, so next time you visit us we will be able to achieve a 5* review from you. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from howell mi

Posted Jul 2, 2017
Very friendly and attentive staffing . Beautiful and well kept grounds. The buffet was great lots of selection fresh and constantly filled
Comment from Hotel Management
Jul 8, 2017 by ocean maya royale, Hotel Management
Dear OMR Former Guest, Thank you for taking the time to write this detailed review about our resort and its highlights, we really appreciate it since this is very important for us and for the community of travelers and future OMR guest. All of your specific comments regarding service and suggestions will be taken as opportunity areas to improve our service and to avoid commiting this little mistakes in the future. Please let us know next time you plan your holidays, we will be looking forward for the chance of hosting you specially for you to check the improvements, so next time you visit us we will be able to achieve a 5* review from you. Kind Regards,
3 out of 5
by A verified traveler from New York

Major disappointment

Posted Jul 2, 2017
Pros: Staff was great, rooms were nice and clean. Seeing the local wildlife was really cool. Privilege lounge and Italian restaurant are the highlights
Cons: AIR CONDITIONING IN THE LOBBY! Also drop the privilege class division crap so people can order a good drink. Food quality is lacking & Fix the beach
I booked this hotel for my husband and I to enjoy our first anniversary and return to the beauty of the Mayan Rivera. I should have known something was up when we arrived at check in and noticed there was no air conditioning in the massive (beautiful) main lobby...except in the bathrooms. Before we were able to get to the check in desk, we were pulled to the side by one of their sales representatives trying to get us to go to a timeshare-like presentation. Not exactly something high on my list. We managed to get out of that situation and were greeted by wonderful staff and a glass of champagne. So far so good. After speaking to the representative at the front desk, we opted to pay about $200 more for the "privilege" upgrade. To be honest, if you don't do the Privilege package it really isn't even worth going here. Because we did do the upgrade, we were able to enjoy a private area of the "beach" (all covered in seaweed & no real shoreline ), with seats that all came with comfortable pads and cushions. If you do not have the privilege wristband, the seats you are allowed to use have absolutely no sort of padding at all, it's simply the frame of the chair and your towel - good luck with that. Also, we were only able to get name-brand liquor because we had the privilege band - if you don't have it, you get random off-name or never heard of liquors, and the staff will nicely tell you that you can't have anything else because you didn't do the upgrade. The food made us sick.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado, US

Newer rooms and overall very nice trip.

Posted Jun 28, 2017
Pros: Loved the rooms, resort and layout. Staff were helpful and except for the bars plentiful.
Cons: Had quite a few biting insects, between ants, mosquitoes, and sand fleas??? Saw quite a few guests with bite marks. Bars and pools close at 8pm..
Upgraded to a ocean view room and after our second room (first one was very smelly) we probably had the best ocean view at the resort. Great layout, very good restaurants, ok buffet. Don't judge the Mexican restaurant by the lunch buffet they serve there, the dinners are very good. Privileged beach was a joke, LOL.
Comment from Hotel Management
Jul 17, 2017 by ocean maya royale, Hotel Management
Thank you very much for your review this help us to work very hard day by day to get better, Unfortunately we are in the middle of the jungle surround mangroves and we are on the season with more humidity, however, we will work better for you, see you soon again!!!