Panama Jack Resorts Playa del Carmen All Inclusive

Photo gallery for Panama Jack Resorts Playa del Carmen All Inclusive

Featured Image
Rooftop Pool
Outdoor Pool
Outdoor Spa Tub
View from Room

Overview of Panama Jack Resorts Playa del Carmen All Inclusive

Panama Jack Resorts Playa del Carmen All Inclusive

4 out of 5

4.2/5 Very Good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Constituyentes Number 1, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida2 min walk
  • Popular LocationMamitas Beach Club3 min walk
  • Popular LocationPlaya del Carmen Main Beach5 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Panama Jack Resorts Playa del Carmen All Inclusive is in a shopping district and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach Club, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Discover the area's water adventures with water skiing, parasailing, and windsurfing nearby, or enjoy the great outdoors with ecotours.

What's nearby

  • Quinta Avenida - 2 min walk
  • Pier Navega - 2 min walk
  • Mamitas Beach Club - 3 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Los Aguachiles — 2 min walk
  • Yo Amo Tacos — 3 min walk
  • Imprevist — 3 min walk
  • Ah Cacao Chocolate Café — 3 min walk
  • Romagna Mia — 4 min walk

About this property

Panama Jack Resorts Playa del Carmen All Inclusive

Adults-only beachfront property
Catch some rays at the beach or spend the day relaxing at Panama Jack Resorts Playa del Carmen All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 287 rooms offer free WiFi, minibars, and LCD TVs. Guests will also find room service, separate bathtubs and showers, and coffee makers.
Panama Jack Resorts Playa del Carmen All Inclusive offers 287 air-conditioned accommodations with minibars and coffee/tea makers. LCD televisions are featured in guestrooms.

Bathrooms include separate bathtubs and showers. This Playa del Carmen property provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the property include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, and sports massages.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 6 restaurants and 1 coffee shop/café
  • 4 bars/lounges and 1 beach bar
  • Free daily reception
  • Room service available

Things to do

  • Fitness center
  • Full-service spa
  • Steam room

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Porter/bellhop

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beachfront location
  • Pool sun loungers

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Spa open daily

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Separate bathtub and shower

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Gran Porto
Gran Porto Real All Inclusive
Gran Porto Real Playa del Carmen
Gran Porto Real Resort
Gran Porto Real Resort All Inclusive Playa del Carmen
Gran Porto Resort
Gran Real Porto
Porto Real
Porto Real Resort
Real Gran Porto
Gran Porto Real Hotel
Gran Porto Real Mexico
Gran Porto Real Resort Spa
Grand Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Resort All Inclusive Playa del Carmen
Gran Porto All Inclusive-Rebranded as PANAMA JACK
Gran Porto Playa del Carmen
Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Gran o Resort Spa Inclusive

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 549 out of 980 reviews
5 - Excellent 56%
Rating 4 - Good. 251 out of 980 reviews
4 - Good 26%
Rating 3 - Okay. 91 out of 980 reviews
3 - Okay 9%
Rating 2 - Poor. 42 out of 980 reviews
2 - Poor 4%
Rating 1 - Terrible. 47 out of 980 reviews
1 - Terrible 5%

4.6/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

1/5 Terrible

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is no the same it is in bad shape
Stayed 8 nights in Nov 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The food, drinks and property itself were all fine. Not amazing, but okay. he staff was very friendly and accommodating. The beach was nothing like the pictures however, there was literally nothing. You had to walk over to the neighboring resorts if you wanted to walk on the beach. The beds were also uncomfortable, and you could hear everything through the walls.
Stayed 7 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are what make this place and the food they took care of any are concerns Jonathan sanchez the night manager took very good care of us again if it wasn't for the staff we would go somewhere where else's this is are 3rd time to this resort and we cant give enough praise to the staff thank you for all you did for us we felt like family
Stayed 6 nights in Nov 2021

1/5 Terrible

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not aware of any construction being done, so it was very loud. I paid way too much for having construction done and how loud and unsafe it was.
Stayed 5 nights in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great vacay! Can’t say enough great things about this property… beautiful, spacious rooms, super clean everywhere. Bountiful food and drinks, you will not go hungry here. But it’s the staff that makes me want to come back. So friendly, so helpful. I will definitely be back.
Stayed 4 nights in Nov 2021