Ratings based on 770 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
for Familiesby A verified traveler from michigan
Posted Feb 27, 2018
Cons: Lobby carpet had stains on it but other than that great hotel
Location: The location was good near shopping district and had access to all the parks and attractions.
The hotel matched the description a lot of times you see a hotel online and you get to the destination and guess what not what you saw on the pictures. This one was just like the pictures. The service that was provided was excellent. The room was very comfortable, the pool was very nice the beach was ok had rocks in it not my favorite but it was pretty and the restaurants where excellent will be back. kids enjoyed it my wife and I enjoyed it.
by A verified traveler
Hotel facilities are very nice and luxury butPosted Feb 25, 2018
Beach condition so bad. I had to spend my time over an hour for Check-in & booking for dinner. But food and night program so wonderful
for Everyoneby A verified traveler from New York
Another Hit !Posted Feb 21, 2018
Pros: The Smell LOL
Cons: Better Beach
Fabulous from being to end Swim up Room a most ! great experience
for Everyoneby A verified traveler from NJ
Amazing placePosted Feb 14, 2018
This place is top notch all the way. Clean, beautifully maintained, great food, comfortable rooms, can't say a single bad thing about it or the staff.
for Everyoneby A verified traveler from Mpls
Excellent place to go with kids!Posted Feb 12, 2018
Plenty of children oriented programs, excellent amenities and great service. Pay a little extra for family concierge, if you can, worth it!
for Everyoneby A verified traveler from New York, NY
5 SHORT days of Bliss!Posted Feb 11, 2018
We visited towards the end of January. Overall the hotel is very clean, beautiful and well kept. I do have to say that there aren't many picture perfect areas like hotels I've been to before but being a family hotel it was sufficient. Food was a 4/5 for me. All the restaurants including the buffet were delicious. The snack bar, not so much. They weren't very good at "American fast food". Perfect for families. A lot of activities for kids. The pools were fun, and clean, the beach on the other hand was very dirty with seaweed. We went super bowl weekend and they went out of the way and threw a fun super bowl party outside for all guests, with 3 projectors and enough food and drinks to go around. Altogether a great vacation. Next time we plan to visit for a week or more.
for Everyoneby A verified traveler from Dallas, TX.
Awesome place to stay!!!!!!!!!!!Posted Jan 31, 2018
Everything here is geared towards comfort and luxury. Everyone is so friendly. Had a wonderful time. All was great!
for Everyoneby A verified traveler from Aurora, IL.
Timeshare nightmarePosted Jan 28, 2018
Pros: The cleanliness.
Cons: The communication between reservations and client.
Location: Beautiful beaches.
Beautiful hotel. Overall the food was great. Timeshare vultures at every corner. Learn to say no.
for Everyoneby A verified traveler
We’ll go back!Posted Jan 28, 2018
This was hands down the Best all inclusive resort we’ve stayed at (in Mexico, Dominican Republic or Jamaica). The food was excellent and they were prepared to accommodate food allergies or gluten intolerance. We’re ready to plan our trip for next year, if we can wait that long!
for Everyoneby A verified traveler from Toronto , Canada
Feel safe , some staff are more friendly than othePosted Jan 23, 2018
Good experience overall. We came to this resort for joining wedding party. The wedding party is excellent . The weather was compromise the wedding party's days . But there were few days so cold and rainy . There was a day having thunderstorm . Beware to pick the time and season to go to Cancun !!