Ratings based on 390 Verified Reviews

4.4 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey -USA

Great Stay at Playacar Palace

Posted Aug 14, 2017
Playacar Palace located right in heart of Playa Del Carmen... easy to walk on 5th Ave- shopping as well close to pier to take ferry over to Cozumel ! Highly recommend going over and spending day at sister hotel in Cozumel . We enjoyed our day there and was able to snorkel ! We truly enjoyed our stay at Playacar Palace and was pleasantly surprised just how good the food was for an all inclusive! All restaurants were delicious especially the Italian , we went 3 times and tried many different dishes all that were prepared deliciously. Definitely go to adults only Mexican a true gem that was very yummy as well as Brazilian! We enjoyed breakfast daily at the buffet which was consistent and fresh! As well enjoyed pool side grill for lunch or even going in for buffet ! The staff was very attentive especially the waiter & waitress staff . Our room was super clean , bed and linens super comfy ! The beach is nice , but would have liked chairs closer to the water. Yes their is seaweed and could have been maintained a little better. The walks along the beach were very nice and safe. We did use some Resorts credits and yes there is a 16% tax /service charge - was able to have a wonderful double massage & highly recommend going to the spa it was beautiful! We do think the people handling all the bookings for exercusions and use of the resort credits could have been more thorough and accommodating. Lastly, definitely would recommend and loved the small boutique feel of the hotel
Comment from Hotel Management
Aug 14, 2017 by Playacar Palace, Hotel Management
Dear C & A, Thank you so much for sharing your comments with us. We are glad to know you had a good experience during your stay at Playacar Palace. Although we didn't reach the maximum grading, please rest assured we will keep working hard in order to ensure your next visit will completely surpass all of your expectations. Thank you for choosing us, we hope to see you around once again soon! Best regards, Playacar Palace
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice ubication

Posted Aug 13, 2017
The staff is very cordiality, ubicatication is the best !, very close to the 5th Ave at Playa del Carmen. Buffet is really good with variety of food every day , service is excellent ! Pool activities are fun , beach area is really cool ! Nice experience!
Comment from Hotel Management
Aug 14, 2017 by Playacar Palace, Hotel Management
Dear Alicia, Thank you so much for choosing us and sharing your comments with us. Your satisfaction is the most important at Playacar Palace and we're happy to know it was successfully accomplished. We shall see you soon! Best regards, Playacar Palace
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Perfect location

Posted Aug 1, 2017
Amazing staff. Everyone went above to make Our stay pleasant. I would not recommend the spa. Massage was a 1. And then I felt as I was being rushed out. Good is excellent. Near ferries and night life.
Comment from Hotel Management
Aug 2, 2017 by Beach Palace Cancun, Hotel Management
Dear Leslie, Thank you so much for choosing Playacar Palace and sharing your comments with us. We are always eager to hear our guest's feedback and learn from your perception, this help us to identify where should we focus our attention and therefore improve the quality of our services to always meet your expectations. We hope to be honored with your visit once again soon. Best regards, Beach Palace Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Close access to downtown.On the beach.

Posted Jul 10, 2017
Loved everything about this hotel except the buffet. It was good with a bunch of varieties but being a foodie found it hard to find items I liked.
Comment from Hotel Management
Jul 12, 2017 by Playacar Palace, Hotel Management
Dear Chef, Thank you so much for your comments, we read them all and pay special attention to the tips and suggestions we receive, always looking forward to improve and serve you better. Thank you for choosing us, we hope to see you around once again soon! Best regards, Playacar Palace Team
5 out of 5
by A verified traveler

Posted Jun 19, 2017 on Hotels
In general, great service at Playacar Palace. The honeymoon suite was beautiful. Christhel in the Italian restaurant was great as well as the manager of the restaurant.
Comment from Hotel Management
Jun 21, 2017
Dear Guest, Thank you so much for choosing us and sharing your kind comments with us, we truly appreciate it. Your satisfaction is always the most important for us, We shall see you soon! Best regards, Playacar Palace
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA.

Nice hotel. Close to all. Can't wait to go back.

Posted Apr 3, 2017
Staff was incredibly nice and helpful. Rooms were cleaned daily. Comfy beds. 2 minute walk to food, bar, beach, senor frogs, shopping, etc. A MUST VISIT. CANT WAIT TO GO BACK.
Comment from Hotel Management
Jun 28, 2017 by Playacar Palace, Hotel Management
Dear Relax + Party, First and foremost, thank you for choosing Playacar Palace. We're happy to know you enjoyed your stay and had a wonderful time. Thank you for your comments, your feedback always help us to improve and it is very appreciated. We're looking forward your next vacation for more fun and relaxation at Playacar Palace. Best regards, Playacar Palace Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Great choice, close to the beach

Posted Mar 27, 2017
Pros: Staff was amazing. Great location to beach and 5th avenue. Restaurants were great and the food was very good.
Cons: Maybe some more updating of the rooms
Location: We scuba dived and the staff was able to get us all set up. Tours and many other things water activities and guest services can easily set it up.
The check in process was easy and quick. Our room was on the floor with a door straight out to the beach. Very nice. The only bummer about that was that we didn't have a patio. There was a bench right outside but there were too many ants to make it desirable to sit on. But, that's ok - we didn't spend a lot of time near the room anyway. Food was excellent in all restaurants. Staff is extremely friendly and accommodating. The only thing we didn't like was having a jacuzzi in the middle of the room, would have preferred a couch. The toilet start to run and wouldn't stop but we called the front desk and it was taken care of immediately. Great location and easy to walk in to town. I was surprised by how quiet it was at night. We were never disrupted by noise and slept well. Beds were very comfy. Would be a place we'd go back to visit.
Comment from Hotel Management
Mar 27, 2017 by Playacar Palace Team, Hotel Management
Dear Heidi, Thank you so much for choosing Playacar Palace. We truly appreciate your comments as they help us to notice what areas of our service can and must be improved. We're happy to see you enjoyed your stay, we are completely committed to your satisfaction as a guest. Thank you very much for taking the time to write this review, we hope to be honored with your visit once again soon in a near future. Kind regards, Playacar Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Playacar Palace

Posted Mar 2, 2017
We've been there 6 times in 7 yrs and would go back again and again. We love the place and staff. Eduardo waiter on the beach was awesome this year, hope to go back soon
Comment from Hotel Management
Mar 6, 2017 by Playacar Palace Team, Hotel Management
Dear Guest, Thank you for your continuous preference throughout the years. Indeed, your trust and confidence in us is definitely the best compliment that you could ever provide to us. Please be sure that we remain at your service and that we will do our best in order to exceed your expectations. Best Regards, Playacar Palace Team
2 out of 5
by A verified traveler

Posted Feb 27, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017
Dear guest, Thank you for choosing Playacar Palace. Unfortunately you do not provide any feedback from your stay and we're unable to know the reason of your grading. In any case, we're sorry for your negative experience, our sincerest apologies. Kind regards, Playacar Palace Team
5 out of 5
by John

Great Vacation!

Posted Feb 26, 2017 on Hotels
Great place for a vacation. Staff is well trained. The food is way beyond any other all inclusive I have stayed at before. Great location next to the heart of Playa del Playa The only "non-5 star" item is the hotel is a little tired. Not bad but not 5-star. The kids play room was small. The nightly entertainment was great. I would recommend this place to anyone.
Comment from Hotel Management
Mar 1, 2017
Dear John, Thank you very much for providing your comments. We're very happy to know you enjoyed your stay at Playacar Palace as your satisfaction is our main goal. Thank you for choosing Playacar Palace, we are hoping to be honored with your visit once again soon. Kind regards, Playacar Palace Team