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Frequently asked questions

Does Porto Playa Condo Hotel & Beachclub have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM–10:00 PM.

Is Porto Playa Condo Hotel & Beachclub pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 26 lbs per pet. There's a fee of USD 100 per accommodation, per stay.

How much is parking at Porto Playa Condo Hotel & Beachclub?

Self parking is free at this property.

What time is check-in at Porto Playa Condo Hotel & Beachclub?

Check-in is from 3:00 PM - midnight. Late check-in is available from 3:00 PM–6:00 PM for a fee.

What time is check-out at Porto Playa Condo Hotel & Beachclub?

Check-out is at noon.

Does Porto Playa Condo Hotel & Beachclub provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per vehicle applies.

Where is Porto Playa Condo Hotel & Beachclub located?

This family-friendly Playa del Carmen aparthotel is located by the ocean, within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Quinta Alegría Shopping Mall are also within 5 minutes.

Can I cancel my reservation for free at Porto Playa Condo Hotel & Beachclub and receive a full refund?

Yes, Porto Playa Condo Hotel & Beachclub offers free cancellation on select room rates, because flexibility matters! Please refer to Porto Playa Condo Hotel & Beachclub cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.4

Exceptional

Rating 10 - Excellent. 171 out of 233 reviews" "
" "10 - Excellent 73%
Rating 8 - Good. 48 out of 233 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 11 out of 233 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 1 out of 233 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 2 out of 233 reviews" "
" "2 - Terrible 1%

9.5/10

Cleanliness

9.3/10

Staff & service

9.1/10

Amenities

9.3/10

Property conditions & facilities

Reviews

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect, near stores and restaurants. With the beach around the corner
Stayed 5 nights in Jan 2023

10/10 Excellent

Ian

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really loved our 2 bedroom penthouse. Beautiful view. Very comfortable. The grounds were so nice, felt like a lot of privacy. The pool was never crowded. Overall fantastic stay.
Stayed 6 nights in Jan 2023

10/10 Excellent

Mark, Chicago

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a rooftop suite with a hot tub and outdoor kitchen which was great. The hotel is quiet and close to tons of restaurants. There are a lot of pushy vendors in this part of town but it's easy enough to do day trips and check out surrounding areas.

10/10 Excellent

JAEKEUN, Orlando

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good Location, Kind People,

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is good the one note is that the name is the property is different from the name on Expedia, which did cause some minor confusion. The location is great in many ways, though there is a decent amount of drugs in the area as we keep being offered. Not the property’s fault and this has not happened on property.
Stayed 2 nights in Dec 2022

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property very clean and green. People very helpful and always around. Yhey looked after everything. Liked that water to drink was included. Balcony nice however the only view was the greener in front of you but it was very private. Pool was beautiful but very narrow when people were laying out and u had to walk by and around them. Overall very nice.

6/10 Okay

Ekaterina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was very nice and convenient to the shopping and cultural experiences on Playa Del Carmen. The surrounding restaurants were very nice, and the rooms were large and comfortable. I had a bad experience at the end of my stay and may not return because of that.
Stayed 3 nights in Nov 2022

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, clean, easy walking to beach and La Quinta.
Stayed 4 nights in Apr 2022

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Totally recommend this property ! Beautiful garden and swimming pool. Very safe and quiet for Playa del Carmen. Spacious room with all you need
Stayed 2 nights in Nov 2022

10/10 Excellent

Hector

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place im a travel agent. I recommend this place ure were all the action is. 5avenida restaurants. Shops everything u need is just steps away. This place is amazing. Beautiful. Pools and ure own jacuzzi. If u get the penthouse. Overall beautiful. I loved it not all inclusive but u can buy ure own groceries and bring them you have a kitchen with everything you need. U even have a bbq grill. Thanks everyone in the office.
Stayed 4 nights in Nov 2022