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Residences at The Fives

Photo gallery for Residences at The Fives

Aerial view
On the beach
On the beach
On the beach
7 outdoor pools, pool umbrellas, sun loungers

Overview of Residences at The Fives

Residences at The Fives

4.5 star property

7.8/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
  • Spa
  • Gym
Map
El Limonar 1, Xcalacoco, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationGran Coyote Golf9 min drive
  • Popular LocationEl Camaleon Mayakoba Golf Course9 min drive
  • Popular LocationPunta Esmeralda Beach16 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Residences at The Fives is near the airport and on the beach. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Traveling with kids? Consider Temazcal Natura, or check out an event or a game at Mario Villanueva Stadium Madrid.

What's nearby

  • Guadalupe Church - 7 min drive
  • Playa 88 - 9 min drive
  • Gran Coyote Golf - 9 min drive
  • El Camaleon Mayakoba Golf Course - 9 min drive
  • Punta Esmeralda Beach - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • Arezzo - 6 min walk
  • Coco's Cabanas - 11 min walk
  • Fonda Argentina - 6 min drive
  • Los Murales - 6 min drive
  • La jungla de la riviera - 8 min drive

About this property

Residences at The Fives

Upscale aparthotel on the beach, with 7 outdoor swimming pools
Spend the day catching some rays at the beach, relaxing by one of Residences at The Fives's 7 outdoor swimming pools, or pampering yourself at the full-service spa. Each apartment offers free WiFi, an iPod dock, and a flat-screen TV with cable channels. Added amenities include premium bedding, a separate tub and shower, and a coffee/tea maker.
Residences at The Fives offers 210 accommodations with iPod docking stations and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

7 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Beach

  • On the beach

Pool/Spa

  • 11 treatment rooms
  • 7 outdoor pools
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hydrotherapy
  • Lifeguards
  • Manicures/pedicures
  • Massage
  • Pool loungers
  • Pool umbrellas
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room

Internet

  • Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Playground

Restaurants on site

  • Flavours
  • Le Brasserie
  • Mestizo
  • Oriola Beach Club Grill
  • Sea Olive

Food and drink

  • Coffee/tea maker

Dining

  • Buffet breakfast available for a fee: USD 40 for adults and USD 20 for children
  • 4 poolside bars
  • 7 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Bedrooms

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Evening entertainment
  • Flat-screen TV with cable channels
  • Games
  • iPod dock
  • Nightclub

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Turndown service

Location highlights

  • Near a zoo
  • Near the airport

Things to do

  • Fitness classes on site
  • Free children's club on site
  • Gym on site
  • Outdoor tennis court on site
  • Table tennis on site
  • Wine tasting room on site
  • Winery release events on site
  • Theme park nearby

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 20 buildings
  • 210 rooms
  • 4 floors
  • Built in 2010
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: USD 40 for adults and USD 20 for children (approximately)
  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: USD 25 (one-way), (from 7 to 17 years old)
  • Self parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Fives Hotel Luxury Residences Playa del carmen
Fives Hotel Luxury Residences
Fives Luxury Residences Playa del carmen
Fives Luxury Residences
The Fives Hotel Luxury Residences
Fives Beach Hotel Playa del Carmen
Fives Beach Hotel
Fives Beach Playa del Carmen
Fives Beach

Frequently asked questions

Does Residences at The Fives have a pool?

Yes, this property has 7 outdoor pools.

How much does it cost to stay at Residences at The Fives?

As of Feb 2, 2023, prices found for a 1-night stay for 2 adults at Residences at The Fives on Mar 1, 2023 start from $288.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Residences at The Fives pet-friendly?

No, pets are not allowed at this property.

How much is parking at Residences at The Fives?

Self parking is available for USD 10 per night.

What time is check-in at Residences at The Fives?

Check-in is from 3:00 PM - 11:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Residences at The Fives?

Check-out is at noon. Late check-out is available for a fee.

Does Residences at The Fives provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 50 per vehicle applies.

Where is Residences at The Fives located?

Nestled on the beach, this Playa del Carmen aparthotel is within 3 mi (5 km) of Playa Xcalacoco, Punta Esmeralda Beach, and Playa 88. El Camaleon Mayakoba Golf Course and Quinta Avenida are also within 3 mi (5 km).

Reviews

7.8

Good

Rating 10 - Excellent. 168 out of 357 reviews" "
" "10 - Excellent 47%
Rating 8 - Good. 91 out of 357 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 39 out of 357 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 30 out of 357 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 29 out of 357 reviews" "
" "2 - Terrible 8%

8.5/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

10/10 Excellent

Hesham

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with lots to do. Great for families. We met many people there who have been there multiple times in the past, which says a lot! It's like 15-20 minutes from downtown, which is nice, but taxis can start adding up. Overall, great experience, and I would def recommend it! Will be back to visit again.

6/10 Okay

Tod, Los Angeles

Traveled with group
Liked: Cleanliness, amenities
Maintenance of the best Rooms are not well done. From the Doors to the Water heater we had problems. I don't think they have inspectors. After 3 attempts to fix each thing they were finally resolve. Seems like they are more interested in selling memberships. Who's has the time for resolution?
Stayed 15 nights in Sep 2022

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, amenities
The staff was very helpful. The resort was beautiful. The rooms were clean, the only negative thing was our room had a leak in the roof that they had to repair 3 times.
Stayed 6 nights in Jul 2022

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was there last week with my sister on our trip and the whole service was wonderful, everyone was friendly, the hotel was very clean and the view of our room was beautiful. Love every second of it, highly recommend this place.
Stayed 7 nights in Jul 2022

10/10 Excellent

Erik

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well kept and maintained. Best staff ever. You do not need to leave the property to have an amazing AI experince.
Stayed 7 nights in Jul 2022

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, room comfort
We Love The Fives
This is our 2nd stay & we love the resort. The Fives is all about the positive fun vibe you get. It's a classy resort but is not filled w/ snobby pretentious people. You'll find a diverse group of visitors. There's families and couples, older and young, all races, and various nationalities all together having a great time. The rooms are really cool & have full kitchen (including a stove), lots of cabinets, patio, dining table, TV's, large tub, modern shower, extra powder room, & double sinks in the bathroom. There's several restaurants on site and the food is very good. The property is well maintained and includes an enclosed jungle area with a walkway for guests to explore. The pools are amazing. The main pool extends at least half the length of the resort (lazy river style). There's an adults only pool with bar and seating. There's also a large pool right by the beach that gets very lively. 4 enclosed bars, bars at the pools, and around a couple more around the property. The Fives is nicely situated in area that's a 10-15min drive to downtown Playa del Carmen, 30 min ride to Tulum (if you head south), 30min to Cancun (if you head north), & 15min to various water activities. You'll really like The Fives & Playa del Carmen if you don't want the well developed commercial setting of Cancun. They need to improve their check-in process. The resort shows it age at times and they need to replace/repair some minor things in the rooms (fixtures) and around the resort.
Huge pool, one of several
Stayed 4 nights in Jul 2022

6/10 Okay

Lynne Jeanette

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was ok. Lot’s of things in our suite were not working. No nightlife! Not even weekend DJ’s!!! A bit boring for a resort. With so many places to choose from, choose somewhere else.
Stayed 4 nights in Jun 2022

4/10 Poor

Neal

Stayed 1 night in May 2022

10/10 Excellent

ralanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing. If you do go here just make sure you make your reservations for dinner ASAP. But overall it was an amazing experience
Stayed 2 nights in May 2022

4/10 Poor

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property overall was fine. The rooms are not what the pictures shoes. We had trouble getting our exact room we booked. The front desk is a joke. No customer service at all. I don’t want to make it a race thing but it definitely was. Just poor service and food options are limited and not so good. I’ll never come back here
Stayed 1 night in May 2022