Ratings based on 239 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by Guillermina

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Apr 19, 2017
Dear Guillermina We hope to have the opportunity to welcome you back soon. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Lovely place with friendly staff

Posted Mar 30, 2017
Big beautiful room overlooking the pool and garden steps from main drag and just two blocks from the beach, with a friendly, very helpful multilingual staff--and including a very nice breakfast buffet.
Comment from Hotel Management
Apr 7, 2017 by Riviera del Sol , Hotel Management
Thanks Alexandra for your comment! We hope to see you soon here. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Great Little Hotel

Posted Mar 25, 2017
Pros: This hotel is a block away from 5th Av....the place for bars, restaurants, and local shopping. All the fun, none of the noise and crowds.
Cons: I wouldn't change a thing.
Location: Close to the beach, a great dive shop is close by (Mexico Blue Dream), all the restaurants and shopping are a block away.
What a wonderful find this was. It has around 25 rooms, nice little pool, a good breakfast (I like juevos, frijoles, and pastries, coffee and juice). We used a dive shop (Mexico Blue Dream) that you could see from the hotel and the beach is at the end of the street. The staff could not have been nicer and our room was comfortable and spotless. Being as close to the beach as it is, the "party" noise is very mild and not a factor. We have vacationed at Cozumel for 3 years and Playa del Carmen is so much better. You are not trapped at a resort. Unlimited restaurants are a block away. You can still dive the Cozumel reefs from here. Shhhhhhhh! Please do not tell anyone about this great find.
Comment from Hotel Management
Mar 29, 2017 by Sybil , Hotel Management
Dear John, Thank you very much for your positive comments. We are delighted that you enjoyed the service provided by our people and your experience as a whole. We hope to have the opportunity to welcome you back soon. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2017
We loved our two night stay at the Riviera Del Sol. The breakfast was great, the service was excellent, location is great and it also included a beach pass to Mamitas Beach Club. My only recommendation would be to add washcloths in the rooms. Great hotel!
Comment from Hotel Management
Apr 19, 2017 by Sybil Acuña, Hotel Management
How wonderful to know you had an "awesome" time sorrunded by relax and excellent service during your stay at Riviera del Sol. Thank you for your preference, we hope to welcome you in the near future. All my best
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2017
Close to everything shopping, beach and food. We enjoyed our stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Madiera Park Canada

great location

Posted Jan 26, 2017
We spent ten days here and it was lovely. The staff was helpful and friendly. The continental breakfasts were perfect, with eggs, yogurt, fruit, granola, cereals and it was a perfect start to the day. The hotel was quiet during the day so was nice to sit by the pool and read. It was close to restaurants, beach, shopping etc. It was a little noisy at night but it did not bother us. We would stay here again.
Comment from Hotel Management
Jan 27, 2017 by Sybil , Hotel Management
Dear guest, Thank you very much for your positive comments. We are delighted that you enjoyed the service provided by our people and your experience as a whole. We hope to have the opportunity to welcome you back soon. Kind regards
4 out of 5
by A verified traveler

Posted Dec 23, 2016 on Hotels
It was good for value for money. We stayed here after all inclusive hotel staying for using activity and tour. This hotel was good for those purpose. Only disappointed things was shower-the water pressure was too week.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your insight about the different components of your vacation experience with us. I will certainly take consider your observations as we continue to work hard. I am confident that in the near future, you will provide us another opportunity to demonstrate that this was the exception.
5 out of 5
by A verified traveler

good over all

Posted Dec 18, 2016 on Hotels
my room was right next to the bar /breakfast area so i was awoken in the morning when the staff prepared breakfast not really a big deal since i was going to get up anyway
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your insight. I will certainly take consider your observation as we continue to work hard. I am confident that in the near future, you will provide us another opportunity.
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa canad

Lovely hotel near beach

Posted Dec 8, 2016
Lovely hotel close to beach. nice staff and good breakfast included. well maintained and landscaped but can be noisy due to renovations both in and around hotel.
Comment from Hotel Management
Dec 9, 2016 by Sybil , Hotel Management
Dear Jeff, Thank you very much for your positive comments. We are delighted that you enjoyed the service provided by our people and your experience as a whole. We hope to have the opportunity to welcome you back soon. Kind regards
5 out of 5
by A verified traveler

3 stars hotel w 5 star services

Posted Dec 6, 2016 on Hotels
From front desk to pool, to housekeeping, to breakfast, all are 5 stars service. Nice size n clean pool, enough for kids to enjoy. Excellent breakfast w 4 fresh fruits, 3 fresh juices (carrot, melon, orange), hot items, 6-7 diff pastries, ... Do I need to say more? For the price, I would stay 6 nights straight w no questions. On 5th ave and steps from marmitas beach, one of the best locations in playa.
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for your positive comments. We are delighted that you enjoyed the service provided by our people and your experience as a whole. We hope to have the opportunity to welcome you back soon. Kind regards