Ratings based on 250 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Boutique Hotel minutes from the Playa

Posted Jan 15, 2018
What can I say about this place? Amazing suite upgrade for my birthday, lovely staff, attention to every detail. Free continental breakfast in the morning, amazing soaps and creams in your bathroom. My room was at the back of the hotel and very quiet. Balcony was private and secluded. The pool area is lovely, and its only minutes from the beach/playa. Take advantage of the pass to Mamita's Beach Club where you get in for free and have use of lounger and umbrella as well as access to the bar and food services. Honestly it was a perfect stay in Playa del Carmen and I am so glad I found this little gem off the beaten path. The only thing that may be of concern (wasn't for me) is the active construction right next to the hotel on the new condo. If you want quiet during the day, stay indoors as it can be noisy outside.
Comment from Hotel Management
Jan 17, 2018 by Sybil Acuña /Sales manager, Hotel Management
Dear guest, Thank you very much for your positive comments. We are delighted that you enjoyed the service provided by our people and your experience as a whole. We hope to have the opportunity to welcome you back soon. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Overal great stay!!

Posted Dec 21, 2017
Stayed 5 nights in this small hotel with charm. Close to mamitas beach club! Been to playa 4 times and this hotel was great!. Great location rooms were comfy clean beds were comfy.. saw some reviews before of beds not being comfy and some reviews said they were.. beds were comfy. Breakfast was simple but perfect! Service was great the servers in morning who served coffee i didnt get there names one young man and a young lady very sweet with smile on there faces welcoming.. Food tasty and fresh. Eggs fruit.. fruit juices fresh. Breads sweet breads yogart cerials.. everything was good.. had no complaints all the reception workers were great and helpful with smiles ... we didnt spend much yime in hotel mostly to sleep and breakfast but everything was perfect!!!
Comment from Hotel Management
Jan 2, 2018 by Sybil Acuña /Sales Director , Hotel Management
Anastasia, Thank you so much for sharing with the world your detailed and insightful views and impressions on your first experience at Riviera del Sol. We really hope to welcome back in the near future.. Best wishes
4 out of 5
Recommended
for Everyone
by A verified traveler from NEW YORK

CLOSE TO BEACH, NOISE LEVEL IS HIGH DUE TO CLUBS

Posted Nov 20, 2017
Pros: CLOSE TO BEACH - BREAKFAST INCLUDED
Cons: WI-FI ACCESS NEEDS UPGRADE
Location: FOOD - CLUBS - STARBUCKS - BEACH - SHOPPING
ROOM HAD VIEW OF THE BEACH - BREAKFAST INCLUDED / EGGS - MUFFINS - CEREALS - COFFEE - JUICES - FRUITS. STAFF WAS FRIENDLY AND HELPFUL - FRIDGE IN ROOM WORKED GREAT. ROOM WAS CLEAN AND MAID SERVICE WAS DAILY.
Comment from Hotel Management
Nov 27, 2017 by Sybil Acuña /Sales manager, Hotel Management
Dear Mike, Thank you very much for your positive comments. We are delighted that you enjoyed the service provided by our people and your experience as a whole, i will certainly take consider your observations about the wi-fi as well. We hope to have the opportunity to welcome you back soon. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Quaint hotel

Posted Oct 23, 2017
Very nice boutique hotel. Rooms were clean and beds were comfortable. A/C was a little loud. Pool and patio area could use some TLC but overall great hotel.
Comment from Hotel Management
Nov 9, 2017 by Sybil Acuña, Hotel Management
Linda: Thank you for taking the time to share your insight about the different components of your vacation experience with us, surely we will take your recommendations to improve our facilities..
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

quiet haven

Posted Aug 28, 2017
A peaceful quiet haven even though it is close to 5th avenue. Perfect location with easy free access to Mamitas beach club. Small but perfectly formed hotel. Loved it.
Comment from Hotel Management
Sep 2, 2017 by Sybil Acuña, Hotel Management
Paul, Thank you for your excellent opinion of Riviera del Sol. It was a pleasure to have provided you an "amazing vacation". We would love to host you in the near future and pamper you and your beautiful family with our hospitality. We send you our best wishes.
5 out of 5
Recommended
for Everyone
by A verified traveler from colombia

Perfect little paradise!

Posted Aug 24, 2017
Perfect place! Clean and beautiful rooms!! Good breakfast !! Hot water! The people are very kind and very good service! Very close to de 5th Av 1 block perfect to walk 2 blocks to Mamitas beach club and they have free passes for this club an another good beach club Very peaceful because de surroundings are very loud I recommend this hotel perfect spot in Playa del Carmen ❤️
Comment from Hotel Management
Aug 26, 2017 by Sybil Acuña, Hotel Management
Adriana, Thank you for your excellent opinion of Riviera del Sol. It was a pleasure to have provided you an "amazing family vacation". We would love to host you in the near future and pamper you and your beautiful family with our hospitality. We send you our best wishes.
3 out of 5
by A verified traveler from SC

Would not recommend this hotel

Posted Aug 17, 2017
Room was clean but the 2nd night air conditioner broke and toilet clogged. Front desk was not concerned and never sent anybody to fix either. Girls at desk were only helpful to a point but said they we needed to talk to manager, who was off. The one positive was the breakfast. Close to all the restaurants and shopping.
Comment from Hotel Management
Nov 14, 2017 by Sybil Acuña, Hotel Management
Thank you for taking the time to share your insight about the different components of your vacation experience with us. It truly hits hard when we are unable to deliver our guests with a product that is on par with their expectations. I will certainly take consider your observations as we continue to work hard. I am confident that in the near future, you will provide us another opportunity to demonstrate that this was the exception.
5 out of 5
by A verified traveler

Hidden gem

Posted Aug 13, 2017 on Hotels
This hotel is a hidden gem close to everything. 3 min from the famous beach club Mamitas, to where they give you vouchers for free chairs and umbrellas during your entire stay. The hotel is also right off the popular 5th avenu with thousands of shops, bars and restaurants. Our room was big with a kitchenette and a balcony overlooking the pool. The ac was wonderful and quiet, one of the best ac units I've encountered in all of Mexico lol! Staff is amazing. Always friendly, helpful and greets you with a smile whatever time you see them. For the price this hotel is top notch! It comes with free breakfast, free wifi and a welcome drink. Much recommended!
Comment from Hotel Management
Aug 16, 2017
Thank you for your kind comments, which demonstrates your satisfaction with our great service, food quality, and excellent staff. We will be pleased to host you in the near future and providing you another memorable stay. Until then, we send you our best wishes for all your future travels and projects.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio Tx

Great experience

Posted Jul 27, 2017
Pros: I like the location and the confort
Cons: the shower door only closed from outside
Location: one block from 5th street. all restaurants, bars and shops are walking distance the beach and excursions are a few blocks down
This hotel is very well located. Just one block from 5th street, which is all you need! You have access to the beach, they provide the towels for you. the breakfast is delicious ( I wasn't expecting it) The hostes are very helpful and very nice!
Comment from Hotel Management
Aug 16, 2017 by Sybil Acuña, Hotel Management
Thank you for selecting Riviera del sol and for sharing with us the feedback of your visit. As the hotel representative, I appreciate your feelings about the breakfast. We look forward to welcoming soon and provide you another great stay. Kind regards and all the best.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach

Posted Jul 24, 2017
Really convenient location with friendly staff. 5th Avenue is just a block away with all the restaurants and bars. If you don't mind a little bit of loud music at night due to the bar across the street this is the perfect place to go to.
Comment from Hotel Management
Aug 16, 2017 by Sybil Acuña, Hotel Management
Thank you for selecting Riviera del Sol & Expedia in your recent visit to Playa del Carmen. We look forward to welcoming soon. Kind regards and all the best.