Ratings based on 185 Verified Reviews

4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
We had a fabulous stay at the Rosewood this past weekend. The staff goes above and beyond to accommodate every request that you could possibly think of. The first day it was slightly rainy due to the tropical storm, so the hotel provided many free activities to make up for it, including free movies and popcorn, happy hours, etc. Everything went above and beyond our expectations. The highlight was dinner in La Ceiba!
Comment from Hotel Management
Oct 16, 2017 by Daniel Scott, Hotel Management
Dear Guest, Thank you for taking a moment to share your experience. Though the weather didn’t quite cooperate, we are so glad that you enjoyed our “rainy day” activities. When you are in paradise, the weather should not mean you have to skip on choices or luxury! We hope you will make plans to join us again, as we would love to accommodate you during a thoroughly flawless stay from start to finish. Sincerely, Daniel Scott Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Extreme Luxury

Posted Sep 27, 2017
Pros: Service, food, amenities, SPA, friendliness, willingness to create the most comfort possible, wildlife
Cons: If I had to come up with anything negative, I wouldn't be able to. One more restaurant would be a welcome addition, however.
Location: 1 hour from Tulum. We hardly left the resort, though.
After researching potential honeymoon resorts (not just along the Mayan Riviera) for weeks, my wife and I came across the Rosewood Mayakoba and were interested immediately. Pictures obviously paint all resorts in a good light, but there was something extra about the Rosewood that pulled us in. Firstly, you don't get a room, you get a suite. There is no "main building" of rooms with elevator banks like your standard hotel. All suites from the simplest to the most extravagant sit on a private lagoon of greens and blues like you've never seen. Tiger fish, turtles, incredibly colorful birds all living in perfect harmony greet you as the boat (yes boat) silently glides you to your suite. The suite...just incredible. Modern updates throughout the entire place. Amazing bathroom, 2 indoor showers, and 1 outdoor shower. Private plunge pool. The works. We were in the Island Suite which was located on the same island as the spa (Sense Spa, Forbes best of 2017). The service was above and beyond anything I could have imagined. Butler service ready for any request you might have. The restaurants on the resort were amazing (Italian, Asian fusion, Mexican). Plus, you get access to the other resorts within the enclave (we tried one; it was not nearly as nice as the Rosewood's). That's really all I can say without getting into the many, many small details that made the Rosewood a vacation to remember forever.
Comment from Hotel Management
Nov 7, 2017 by Daniel Scott, Hotel Management
Dear Sam, First, let us extend to you another congratulations on your recent nuptials. It is a true honor to welcome guests at this high point in their lives, and we could not be more pleased to hear you loved your stay. Our goal is that a visit here feels like anything but a typical “hotel experience.” With a personal plunge pool in every suite, close encounters with local wildlife, and a world-class Spa with its own cenote, it sounds as though you may agree. Thank you for sharing all of the wonderful details about your stay, and for sharing these compliments. We would love to be a part of your lives down the road, and hope you will consider more visits in the future. Sincerely, Daniel Scott Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous Resort

Posted Sep 19, 2017
This was our second trip to Rosewood Mayakoba and we could not wait to get back. The resort is beautiful and relaxing. The staff is amazing and always willing to go the extra mile to make sure each guest feels welcome and special. The restaurants do not disappoint and we loved the addition of the food truck on the beach. Our butler handled dinner reservations and transportation that we needed for some of our outings. It is a spectacular experience from the moment the Cadillac Escalade and driver meet you at the airport until you are returned and escorted through the airport by a resort staff member. We have decided to return next summer and can't wait. Our family highly recommends and you will not be disappointed.
Comment from Hotel Management
Sep 25, 2017 by Daniel Scott, Hotel Management
Dear Guest, Thank you for your detailed and lovely review of your second stay at Rosewood Mayakoba. Accommodating your getaway was our pleasure, and we are glad to hear you enjoyed a wide array of activities during your stay. Our new Aqui Me Quedo food truck area has been a hit, and we are pleased you enjoyed some tacos by the ocean. Future guests will appreciate your tips, such as communicating with your butler to handle logistics of excursions and reservations. We appreciate your recommendation and hope you can join us again soon. Sincerely, Daniel Scott Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Perfection, exceptional detail, exquisite food

Posted Aug 15, 2017
From the moment we were picked up in the airport, we were impressed with the attention to detail and the service provided. The hotel is gorgeous, comfortable and made our entire experience memorable. The service was beyond words. Every person, staff or management, greeted us, asked if they could be of assistance or just carried a casual conversation to genuinely get to know us. The food was impeccable. We planned a special dinner every night and the food was the best either one of us have ever had. Each flavor was unique. We never ate the same dish twice. The food was healthy. We even took a cooking class and I have been cooking Mexican food daily with tips Chef Juan Pablo shared. The beach is breathtaking. The design of the entire hotel and the layout of the rooms give privacy and offers a variety of scenery. There was plenty to do throughout our 5 day stay. The suite was always clean. The amenities are 5 star. The couples massage and spa experience overall was perfect to finish our stay. We look forward to returning with our children and taking a yearly summer trip to Mayakoba. We were impressed every moment and this vacation is one of our most memorable experiences.
Comment from Hotel Management
Aug 21, 2017 by Daniel Scott, Hotel Management
Dear Iselle, Thank you for taking the time to review your stay. Nothing pleases us more than knowing our staff is what made your stay exceptional, and we will pass your compliments along to Juan Pablo especially. Furthermore, it is wonderful to hear you enjoyed exploring the resort, from indulging in a peaceful afternoon at Sense Spa to partaking in a cooking class in our herb garden. It was our pleasure to serve you, and we look forward to helping your family make memories in the years to come. Sincerely, Daniel Scott Managing Director
2 out of 5
by James

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 21, 2017 by Tony, Hotel Management
Dear James- We are concerned to read that you were unsatisfied with your stay. At your earliest convenience, we ask that you let us know how we can better improve for your next visit. We pride ourselves on providing exceptional experiences, and we hope to hear from you soon. Sincerely, Daniel Scott Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta Ga

Not a bad word

Posted Aug 1, 2017
Most amazing hotel. The staff is amazing...the property is amazing...the spa is amazing....enough said!
Comment from Hotel Management
Aug 7, 2017 by Rosewood Mayakoba, Hotel Management
Dear todd, Thank you for taking the time to review you recent experience at Rosewood Mayakoba. We love to hear that you had an amazing stay! We agree, amazing is a great way to describe the resort. We look forward to welcoming you back very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

Very nice property.

Posted Jul 31, 2017
Pros: The service was excellent. Each room had a "Butler " dedicated to attend to your needs. Very attentive and helpful. The property was beautifully lit
Cons: Most everything was really well done. Expensive for students. It is a high-end property geared to adults and adults with children.
Location: The location is in a very large private area with three other hotel properties. It is a bit isolated unless you have a car.
We were met at the airport by the hotel transportation which was a new Escalade tricked out with beer snacks, cooling facial mists, etc... A nice way to arrive. 40-minute drive to the property. Upon arrival we were met with delicious drinks for Mr. and Mrs. and fruit juice cocktail for our daughter. Seamless check-in and we were whisked off by golf cart to our room. The room was more like a private compound with a private outdoor shower which we all loved and a winding staircase to a rooftop terrace. Lovely big comfortable beds and a comfy rollaway for the little one. A small outdoor pool that looked out onto a small island where lots of baby birds had just been born. The property had man made lagoons or canals snaking through the entire property so we took an eco tour by boat to see many bird and animal species. We went everywhere by Golf Cart which came quickly to your room when you called them. Free bikes were also available to cruise around. Lovely beach facility. They were men constantly trying to clean up seaweed and the beach was very clean.Three hotel restaurants offering different types of foods One was very good.Great kids club with lots of fun things to do.
Comment from Hotel Management
Aug 7, 2017 by Rosewood Mayakoba, Hotel Management
Dear Steven, Thank you for the detailed five start review. Our team works diligently to ensure our guests have a terrific visit and feel special. We are happy to hear we achieved that goal and that your family had an excellent stay. Come back and visit us again soon!
5 out of 5
by Marco

Posted Jul 29, 2017 on Hotels
I think, they read ones mind
Comment from Hotel Management
Aug 7, 2017
Dear Marco, thank you for the five star review! Our team is so good at reading minds, we know you are already planning your next visit to Rosewood Mayakoba. We look forward to welcoming you back.
5 out of 5
by Diego

Paradise

Posted Jul 25, 2017 on Hotels
Absolutely fantastic! What a wonderful experience. This is an extremely unique one-of-a-kind place that I will recommend all my friends to visit.
Comment from Hotel Management
Aug 7, 2017
Hello Diego, Thank you for the beautiful words. We feel honored to work in such a special place and to have the opportunity to create wonderful experiences for guests like you. Please come back to visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Beautiful resort, fantastic spa & excellent staff

Posted Jul 4, 2017
The resort property is amazing and the grounds extremely well manicured. Every single staff member greeted us with a big smile and were genuinely friendly and communicative. Room was spacious and perfectly secluded. Outdoor shower and plunge pool were great amenities. The Rosewood resort grounds, the lagoons, and the nature trail throughout Mayakoba are nature at its best. Bug spray is provided and necessary. We were able to see many species of birds, quite a few coati, and even a baby crocodile on the property. Bikes are provided, if desired, to traverse throughout Rosewood and Mayakoba or golf carts will shuttle you wherever and whenever you may need to go. At the spa, we loved the body scrubs, steam room and beautiful, remote setting for yoga. Don't forget to visit the cenote on the Mayakoba property.
Comment from Hotel Management
Aug 7, 2017 by Rosewood Mayakoba, Hotel Management
Dear Laurie, Thank you for taking the time to share you wonderful experience at Rosewood Mayakoba. It sounds like you took full advantage of our beautiful setting and the many activities we offer throughout the resort. We are so proud of our genuinely friendly staff and appreciate you recognizing them. We look forward to welcoming you back soon!