Ratings based on 940 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Kansas City

Great Resort

Posted Nov 21, 2017
Pros: Everything!!!
Location: You are within walking distance to downtown about 15-20 minute walk either down the beach or through town.
From the moment we walked in we were greeted with wonderful service. The staff was so friendly and helpful. The resort is very quiet and relaxing with only 200 rooms so if you are looking for party central this wouldn't be the best option but if you want to relax in a very clean resort with a fantastic staff and enjoy some of the best food we have ever had in Mexico this is the place to go. Each building has about 15 rooms in it and has their own concierge that is available from 9:00-5:00 to help you with just about anything. The pools were kept very clean which is something you dont always see in resorts. We will be returning the Royal Hideaway Playacar again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
The staff were excellent and friendly. The room was comfortable and clean, food and beverages were top shelf. We will return next year for 4th time.
Comment from Hotel Management
Nov 20, 2017 by Guadalupe Sosa, Hotel Management
Dear repetitive guest, we are so happy you have enjoyed your recent stay among us. We wish yo the best and really hope to see you next year. Thank very much for your comments.
5 out of 5
Recommended
for Couples
by A verified traveler from K.C. Mo.

Great beach, rooms, food & staff!

Posted Nov 16, 2017
Pros: The staff, the food, the rooms, the pool, the beach and it's proximity to good golf courses.
This was our second trip to Royal Hideaway and we were just as impressed with our return visit as we were during our first trip in 2016. First of all, the security is very good, we never felt unsafe. The resort is in the gated community of Playacar and the resort itself is gated and has it's own security staff. Check in is a breeze (offered wet towel, drinks and immediate assistance). Thanks Alejandro! Rooms are spacious, clean and well maintained. Nightly turndown service. Bellmen and cleaning staff are all friendly and strive to make your stay the best it can be. Fermin, our butler, was always there to help with dinner reservations, excursions, transportation, etc. Thank you Fermin! The food is just amazing! Every meal is like a 5-star restaurant. It is not unusual to spend 2-3 hours at an evening meal with drinks, then appetizers, cold and warm, more drinks, main course, dessert and after dinner drinks. Christian at Palazzo and Manuel at the Inter-continental restaurant were both amazing. The infinity pool is beautiful, as is the beach area. Hard Rock golf across the street. It is easy to see why so many return, year after year!
Comment from Hotel Management
Nov 18, 2017 by Guadalupe Sosa, Hotel Management
Dear Gary Thank you so much for your words toward our staff, it is a great honor to have you as our repetitive guest. We hope for your next visit. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Guayaquil, Ecuador

Nice and relax

Posted Nov 5, 2017
Nice and quiet...very good hotel for an all inclusive. We spend 4 nights and would like to stay longer. We will definitely come back.
Comment from Hotel Management
Nov 7, 2017 by Guadalupe Sosa, Hotel Management
Dear Ramon, We really appreciate your visit and hope to welcome you back soon. Warmest Regards.
5 out of 5
Recommended
for Couples
by A verified traveler from Cincinnati, OH

Excellent, relaxing and charming hotel

Posted Nov 4, 2017
Pros: great service, very clean rooms, great food, great beach and kept very clean
Cons: There was only one bar that was open late, it would have been nice to have another one near the beach
Location: Location was superb, It was isolated and quiet (which we like) but walking distance from Playa del Carmen and short drive to Xcaret and other venues
The service was excellent. All the staff was incredibly friendly and the food from all the restaurants was very good. We specially liked the attention to details. From the activities available we enjoyed the Tequila Tasting the best, the Hotel's sommelier did an excellent job guiding us through the experience. I went with my wife to this hotel and we thought it was a quiet, high-end and a beautiful hotel which is precisely the type of experience we prefer so it was perfect for us. The beach was also beautiful and the selection of alcohol was quite good for an all inclusive. In general I would highly recommend this experience for couples looking for a relaxing and romantic experience and I would stay here again.
Comment from Hotel Management
Nov 7, 2017 by Guadalupe Sosa, Hotel Management
Dear Albert, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and beautiful comments. Best Regards
5 out of 5
Recommended
for Couples
by A verified traveler from DALLAS TEXAS

GREAT FOOD AND GREAT SERVICE.... BEAUTIFUL PLACE

Posted Nov 1, 2017
Pros: SERVICE AND QUALITY OF THE STAFF
Cons: NOTHING REALLY.... MY EXPECTATIONS WERE EXCEEDED AT EVERY PART OF MY STAY
Location: SHOPPING AND TOURS .... BUT I AM THINKING YOU WILL NOT WANT TO LEAVE THE COMFORT OF THE RESORT
I WILL KEEP IT SHORT... WE ARE ALREADY PLANNING A TRIP BACK.
Comment from Hotel Management
Nov 3, 2017 by Guadalupe Sosa, Hotel Management
Dear Greg, First of all we would like to express our sincerest gratitude for your trust and loyalty to Royal Hideaway Playacar for your holidays and for choosing us this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. We all remain at your service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northampton, UK

5* star paradise

Posted Oct 29, 2017
Pros: Everything
Cons: More water sports activities would be good - boogie boards
Paradise and luxury. This hotel is amazing. The service from all staff is top notch and friendly.
Comment from Hotel Management
Oct 29, 2017 by Guadalupe Sosa, Hotel Management
Dear Jeanne Our staff welcomes each guest daily and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. We all remain at your service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte NC

Most Amazing Place in Mexico

Posted Oct 24, 2017
My wife and I had the best vacation here. The staff was amazing, the food and drinks were incredible. Pools were awesome. The amazing white sandy beaches went on for miles. We will definitely be back
Comment from Hotel Management
Oct 26, 2017 by Guadalupe Sosa, Hotel Management
Dear Matthew, thank you very much for your dearest words. We all remain at your service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Frost's 20th anniversary trip

Posted Oct 24, 2017
Pros: Restaurants and beach.
Cons: Morning breakfast buffet was just OK.
Location: 5th avenue shopping was a short walk away, and there was tons to look at.
My wife and I decided to return to Playa Kar after an earlier trip this year with our full family. The Royal Hideaway was outstanding. We where most impressed with the evening meals. You were required to make reservations, which at first seemed like a pain, however it was worth it. The food was like eating at a 5 star restaurant in the states. Our past experiences with all inclusive restaurants were not even close to as good as these. Pools where clean, rooms clean, ocean awesome.
Comment from Hotel Management
Oct 26, 2017 by Guadalupe Sosa, Hotel Management
Dear Scott, we really appreciate your kindest comments and remain at your service. Warmest Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Monterey Park, California

Awesome hotel and service. Friendly staff.

Posted Oct 22, 2017
Awesome service. Great restaurants. We are going back.
Comment from Hotel Management
Nov 13, 2017 by Guadalupe Sosa, Hotel Management
Dear Mr. Frank, Thank you very much for your visit. It will be a pleasure to welcome you back.