Ratings based on 708 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Best Experience ever!

Posted Oct 17, 2017
Great hotel, Great eterntaiment, great service. Over all very excellent. We loved everything about it. And would definitely come back!!
Comment from Hotel Management
Oct 18, 2017 by Lizeth Arratia- Web Relations Manager , Hotel Management
Dear guest, Thank you for your preference and for taking the time to share your feedback regarding your experience at Sandos Playacar Beach Resort. We are glad to read tat you enjoyed our service and facilities in general and that you left with such a good impression. We are already looking forward to welcoming you back to your new home away from home. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Nice hotel with a very helpful staff!

Posted Oct 14, 2017
The hotel was nice. The staff was very helpful and nice! We loved Fabian, Luis and Jhoslyn from the swim up bar!!! Always had smiles and ready with the next drink for us.
Comment from Hotel Management
Oct 14, 2017 by Lizeth Arratia- Web Relations Manager , Hotel Management
Dear guest, Thank you for taking the time to share your experience about your stay at Sandos Playacar Beach Resort. It is always a pleasure to receive positive feedback from our guests, especially when they recognize the attention of our staff. Your comments will be shared with the mentioned ones. We will be delighted to welcome you back soon! Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
Great service and lots to do! Would recommend to anyone
Comment from Hotel Management
Oct 12, 2017 by Lizeth Arratia- Web Relations Manager , Hotel Management
Dear guest, Thank you for choosing our hotel as your vacation destination. We are glad to read you enjoyed the attention of our staff and that you would recommend us. It will be a pleasure to welcome you back in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

outstanding environment and relaxing.

Posted Oct 7, 2017
Pros: Cleanliness, friendliness, food choices, and quality.
Cons: due to the rain some areas were slippery, and not safe.
Location: great location, plenty to explore outside of Sandos.
enjoyed the entertainment, food quality, spa, and overall experience. Due to rain we didn't enjoy the beach as much as we would have liked, and missed those water sports, but still plenty to do. it was still a fantastic time!
Comment from Hotel Management
Oct 7, 2017 by Lizeth Arratia- Web Relations Manager , Hotel Management
Dear guest, Thank you for taking the time to share your feedback as well as for your preference. It is great to know that you had a great experience with us, enjoying the cleanliness, food offerings and the friendliness of our staff members. We hope to welcome you back in the future. Kind regards,
2 out of 5
by A verified traveler from Huntsville, AL

AVOID AVOID AVOID

Posted Oct 6, 2017
Pros: The headboard was gorgeous.
Cons: Not even about to write a novel.
Many upkeep problems. Minibar advertised by both property and Expedia a lie. Beach was gorgeous. Robes are too small. TV stations are horrible. Property constant problems. Ice machines out. Elevators work, not work, etc. A/C problems -- took out our time. Trash everywhere. Staff would walk by places were tons of empty drink cups were sitting and instead of being proactive and simply throwing them in the trash four feet away they'd just walk on by. It's all in DETAILS LIKE THIS. Tacky, tacky. MOST disappointing vacation I've ever booked through Expedia and might very well not use Expedia again. I can't trust them.
Comment from Hotel Management
Oct 12, 2017 by Lizeth Arratia- Web Relations Manager , Hotel Management
Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your holiday destination and for sharing your feedback. It is unfortunate to learn that your experience was not up to your expectations and that you were disappointed with all the aspects you mention in your review. As a customer service oriented company, we appreciate the comments we receive as they help us to identify improvement areas. You can be sure that your feedback will be forwarded to all the corresponding departments in order to take the necessary corrective measures. Once again, thank you for your comments. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA.

Posted Oct 4, 2017
We had a good time!! Sorry but hat is all I have to write.
Comment from Hotel Management
Oct 5, 2017 by Lizeth Arratia- Web Relations Manager , Hotel Management
Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your holiday destination. We are glad to read that you had a good time and we hope to welcome you back soon! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Anacortes, WA

Nice hotel and great friendly staff

Posted Sep 30, 2017
Wonderful time! Only complaint is I wish the adults only side was closer to the beach. But with all the food and drinks, the walks were much needed! Ha ha Awesome resort.
Comment from Hotel Management
Sep 30, 2017 by Lizeth Arratia- Web Relations Manager , Hotel Management
Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your vacation destination and for taking the time to share your feedback. We are glad to know you had a wonderful time and that you appreciated the friendliness of our staff and the food and drinks. We hope to welcome you back in the future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Pleasant Hill CA

Great Service with a few issues

Posted Sep 23, 2017
Pros: Entertainment, food, beach, pools, massage, location, service, staff,
Cons: there were many items in each room that seemed to "not work" or that were completely broken. broken lock on slider, safe that wouldn't open... etc.
Location: Xcaret, Playa de Carmen (with lots of local vendors) Xei Ha and the
Nice stay at Sandos, The Adult area was well away from the other area and for use the walk to the beach, gym and nightly entertainment was a good balance to the good and plenty available food. We were able to relax at the adult pool and when we choose we went to the beach or other pools to be in the norm of life, Sandos has a different beach experience everyday. We took a cab to 5th Ave for seven bucks and walked down the beach back to Sandos. The usual bit of bravado happened every afternoon at the adult pool after the liquor had flowed. when we stop to think about the "small things" we realize that there were many "little" issues. there were ants in our room drawn by the fruit. the toilet couldn't flush because the lever was broken, the safe was unreliable and wouldn't open after all of our valuables were inside..
Comment from Hotel Management
Sep 26, 2017 by Lizeth Arratia- Web Relations Manager , Hotel Management
Dear guest, We appreciate your preference and the time invested in sharing your feedback concerning your stay at Sandos Playacar Beach Resort. We are glad to read you enjoyed our facilities, different activities and service in general. Furthermore, we appreciate your observations concerning the few issues you had in your room, you can be sure that they will be verified with the corresponding departments. We hope to have the opportunity to welcome you in the future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from orange county, ca

Great staff and perfect location on beach

Posted Sep 10, 2017
We enjoyed our stay very much. The beach sand and ocean are perfect to relax or do a water activity. The adult pool is large and swim up bar was key. The only thing we think needs improvement is the food. we stayed at sandos finisterra last year and the food was top notch so we were hoping for same at playacar. It's bland and not a lot of options. Other than that loved this place.
Comment from Hotel Management
Sep 12, 2017 by Lizeth Arratia- Web Relations Manager , Hotel Management
Dear guest, We appreciate your preference and for taking the time to post a review regarding your experience at Sandos Playacar Beach Resort. It is food to read that you have a great vacation enjoying our beautiful beach and the attention of our staff. We look forward to welcoming you back soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Honeymoon

Posted Sep 9, 2017
Great hotel, SUPER CLEAN!!! 99% OF the staff are super friendly, Festival and the French restaurant were the only good ones. Burro was the cutest animal! The Disco nightclub could use more restrictions on not letting the kids in, SUPER annoying trying to dance and kids running around. Room service could use more options on their menu. The beds were not the best to sleep in.
Comment from Hotel Management
Sep 9, 2017 by Lizeth Arratia- Web Relations Manager , Hotel Management
Dear guest, Thank you for having chosen Sandos Playacar Beach Resort as your honeymoon destination. We are glad to read that you appreciated the cleanliness of our grounds, the friendliness of our staff and some of our restaurants. Likewise, we appreciate your observations regarding the nightclub, the room service and beds. We hope to have the opportunity of welcoming you in the future. Kind regards,