The Fives Downtown Hotel & Residences - All Inclusive

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Outdoor pool
Outdoor pool
Outdoor pool
Terrace/Patio

Overview of The Fives Downtown Hotel & Residences - All Inclusive

The Fives Downtown Hotel & Residences - All Inclusive

4.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet friendly
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Av 10 entre Calle 2 y 4, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida3 min walk
  • Popular LocationPlaya del Carmen Main Beach4 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)5 min drive
  • Popular LocationMaroma Beach28 min drive

Choose dates to view prices

About this area

Playa del Carmen

The Fives Downtown Hotel & Residences - All Inclusive is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in the city center and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach Club, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. 3D Museum of Wonders and Yucatek Divers are also worth visiting.

What's nearby

  • Quinta Avenida - 3 min walk
  • Yucatek Divers - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • 3D Museum of Wonders - 4 min walk
  • Maroma Beach - 28 min drive

Restaurants

  • Mercatto — 1 min walk
  • Puro Beach — 1 min walk
  • Los Portales — 3 min walk
  • Los Olvidados cantina bar kitsch — 3 min walk
  • Falafel Nessya — 3 min walk

About this property

The Fives Downtown Hotel & Residences - All Inclusive

4-star all-inclusive property near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Mamitas Beach Club, The Fives Downtown Hotel & Residences - All Inclusive provides free full breakfast, a roundtrip airport shuttle, and 2 poolside bars. Take some time to relax at the onsite spa. Enjoy Italian cuisine and brunch at the two onsite restaurants. In addition to a rooftop terrace and a coffee shop/café, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Self parking (surcharge), smoke-free premises, and concierge services
  • Tour/ticket assistance, luggage storage, and a front desk safe
  • Multilingual staff, a 24-hour front desk, and a computer station
  • Guest reviews speak well of the location
Room features
All 90 individually furnished rooms offer comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and showers
  • 50-inch Smart TVs with cable channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 330 per night)
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • 2 restaurants and 1 coffee shop/café
  • 2 poolside bars and 1 bar
  • Room service available

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Outdoor pool
  • Separate living room

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station

Outdoors

  • Rooftop terrace

Spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 50-inch Smart TV
  • Cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate living room

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per accommodation, per night, plus a deposit of MXN 1000 per stay
Dogs welcome
1 per room (up to 22 lbs)
Pets cannot be left unattended
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2160.00 per person (roundtrip)
  • Self parking fee: MXN 330 per night
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 350 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Facilities fee: MXN 360 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fives Downtown Hotel Playa del Carmen
Fives Downtown Hotel
Fives Downtown Playa del Carmen
Fives Downtown
The Fives Downtown Hotel Residences

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 27 out of 41 reviews
5 - Excellent 66%
Rating 4 - Good. 8 out of 41 reviews
4 - Good 20%
Rating 3 - Okay. 3 out of 41 reviews
3 - Okay 7%
Rating 2 - Poor. 2 out of 41 reviews
2 - Poor 5%
Rating 1 - Terrible. 1 out of 41 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

3/5 Okay

Traveled with partner
Disliked: Staff & service, amenities
Paid parkinh
Stayed 5 nights in Dec 2021

2/5 Poor

Liked: Cleanliness, amenities
Disliked: Staff & service
I paid for all inclusive and I couldn’t get free water for the room. They told me it was not included. Water????
Stayed 1 night in Dec 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool was excellent!
Stayed 1 night in Dec 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfectly central. the room was very spacious, comfortable and had all amenities. The only thing is the safe was not working probably batteries were dead or so. I loved the gym too, more equipped than most hotel gyms I have seen. The rooftop/pool has a breathtaking view but I didnot like the food at the restaurant up there, service was slow too.
Stayed 3 nights in Jul 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was wonderful. The people, the atmosphere, the food, the drinks - all so great!! Isabela and Emmanuel are the best!! Everyone was soooo friendly and hospitable! Definitely will be back!
Stayed 4 nights in Jul 2021