Very difficult to work with. Tried to work with them to book directly...they were very unresponsive. We were also falsely promised many, many things..for example, we scheduled an early excursion and was told we could have continental breakfast, wouldn't let us in. We went to make reservations for the Italian. Was told we could just walk up, but once our group got ready and went up, we were told that we needed reservations and they were booked for the evening. Also, we were told that we should have sodas & water in the room but wouldn't allow us (even though as we were leaving we saw them stocking our room). They also stopped serving alcohol early (630pm) two nights and we were not informed before!!!! And limited entertainment throughout the entire week we stayed. They even lost our COVID tests hours before we had to leave!! Just a terrible experience and was very very disappointed. We went 1.5yr prior and loved it and was very upset that our family didn't get the same experience this year.