Dear guest,Thank you for taking the time to share your feedback regarding your recent experience at our hotel.We sincerely apologize for any inconvenience or dissatisfaction you encountered during your stay.We take all guest feedback seriously and strive to provide a welcoming and enjoyable environment for all our visitors. Your comments regarding the demeanor of our bar and snack bar staff, as well as the quality of our restaurant offerings, are concerning, and we will address these issues with our team to ensure that all guests receive the high level of service and quality they deserve.We hope to have the opportunity to welcome you back in the future and provide you with a more positive and satisfying experience.Sincerely,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are pleased that you appreciated the natural surroundings of our facility, which provide a jungle-like ambiance, as well as the modern amenities and comforts of our rooms, including the mini fridge, shower, beds, and balcony.We value your feedback regarding the food options, your suggestions for more traditional Mexican cuisine, will be taken into consideration as we review and enhance our culinary offerings to better meet the expectations of our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable dining experience.Kindest regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your experience at The Reef Playacar.We are delighted that you enjoyed the quaint feel of our resort and that you found our main dining room buffet-style offerings to be good.Likewise, we are glad to know that you enjoyed our beach, pools, and the natural setting of our resort, reminiscent of a jungle. We truly appreciate your kind words about our fantastic staff. We look forward to welcoming you back for another wonderful stay in the future. Warm regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,We would like to thank you for sharing your review about your stay in our facilities.It is great that you enjoyed the cleanliness of the facilities and the friendliness of our staff.We hope to have the opportunity to host you again soon.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar to spend your vacations.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed the beauty of our grounds and beach, as well as our efforts to preserve the natural flora within the villa area. We also appreciate your feedback regarding our buffet offerings; your input helps us continuously improve and enhance our services.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any instances where our staff fell short of providing the level of service and hospitality that we strive to deliver consistently. Additionally, we appreciate your observation regarding the availability of chairs in our pool and beach areas. Your feedback is really helpful to improve and enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with a more positive and enjoyable stay.Warm regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you loved our location and the overall environment of our property.However, we regret to learn that your welcome experience did not meet your expectations. Providing a warm and informative welcome to our guests is important to us, and we apologize if you felt pressured or uncomfortable during your orientation.We hope that despite this aspect, you were able to enjoy the rest of your stay with us. Should you choose to visit us again in the future, we would welcome the opportunity to provide you with a more welcoming and enjoyable experience from the moment you arrive.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your feedback with us regarding your recent family vacation at our property. We appreciate your insights and are glad to hear that you found our hotel to be suitable for families.Thank you for bringing the aspects that were not of your liking to our attention. Your feedback is invaluable as we strive to continually improve our services and facilities to meet the needs and expectations of our guests.We hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future.Kindest regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar to spend your recent vacations.We regret knowing by your score that your stay was not up to your expectations.We do hope you give us the opportunity to change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your experience with us following your recent stay.We are delighted to know that you found our location convenient, and that you appreciated the spectacular ocean view from our main restaurant area and the option to dine at exterior tables.We apologize for any inconsistency you experienced with the service provided by our waitstaff. Ensuring consistent and attentive service is a priority for us, and we will address your feedback with our team to ensure improvements are made.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your glowing review following your recent stay at The Reef Playacar. We are absolutely delighted to hear that you had such a wonderful experience with us.It brings us immense joy to learn that you found our property to be beautiful and our staff to be friendly and accommodating. We are delighted that you enjoyed the variety of activities offered at our resort, especially the Mayan purification ritual. Your kind words about Rosa and the experience are truly appreciated, and we will be sure to pass along your compliments to her and the rest of our team.Thank you for recommending these experiences to others who are looking to relax. Your satisfaction is our greatest reward, and we are honored that you are already planning your return visit for next year. We cannot wait to welcome you back and create even more unforgettable memories together.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar to spend your vacations and for sharing your review.We are glad to know that you enjoyed the attention of our staff and our facilities.It will be truly a pleasure to host you again in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for shairng your review.It is great to know that you the natural surroundings of our facilities.We hope to have the opportunity to host you again in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your positive score about your stay at The Reef Playacar.We will be delighted to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your positive score about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you enjoyed your vacation in our property and that you especially appreciated the facilities and the access to the beach.It will be a pleasure to host your next vacations in Playa del Carmen.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you enjoyed your stay.We hope to have the opportunity to host you again soon.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at The Reef Playacar.We appreciate your detailed review and are glad to know that you appreciated the clean beach and pool areas. We also extend our gratitude for recognizing Alberto's exceptional service.We are sorry to read that the quality of our culinary offerings did not meet your expectations. Your comments regarding the food variety, quality, and presentation will be reviewed with our Executive Chef to make necessary improvements. Furthermore, your feedback about the sweetness of our drinks and the lack of premium liquor options will be shared with our beverage team for their review and consideration. We strive to offer diverse beverages that cater to the varied tastes of our guests, and we apologize if we fell short in this regard during your stay.We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made based on your feedback.Kindest regards,Lizeth ArratiaHospitality Manager

Estimado huésped,Muchas gracias por elegir The Reef Playacar como destino para sus vacaciones y por compartir su reseña.Nos complace saber que su experiencia fue excelente.Esperamos nos brinde la oportunidad de recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your feedback following regarding your stay at The Reef Playacar.We are pleased to know that overall, you found your experience to be great. However, we regret to learn that you were disappointed with the variety and flavor of the food offered during your stay.Ensuring a diverse and flavorful culinary experience is important to us, and we apologize if we fell short of meeting your expectations in this regard. We appreciate your valuable feedback as it allows us to identify areas for improvement and enhance the overall experience for our guests. We hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you enjoyed the property, amenities and service.We hope to have the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your feedback with us. We appreciate your kind words regarding our bar staff and are delighted to hear that they provided you with excellent service.We sincerely apologize for the shortcomings you experienced with our food offerings. Your comments regarding the lack of variety, presentation, and overall appeal of the food will be shared with our Executive Chef for his consideration. We hope to have the opportunity to welcome you back in the future and provide you with an improved dining experience.Sincerely,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef 28 as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you enjoyed the cleanliness of our facilities.We hope to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your feedback regarding your recent experience at The Reef Playacar.We genuinely appreciate your insights as they help us to identify areas where we can improve and better meet the expectations of our valued guests.We sincerely apologize for any disappointment you experienced with the quality and variety of our buffet offerings. We are committed to delivering a dining experience that exceeds expectations, and we will strive to make necessary adjustments to ensure a more enjoyable and satisfying stay for our guests.Once again, we appreciate your valuable feedback and apologize for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar to spend your vacations and for sharing your review.We are glad to know you had an amazing stay and we hope to welcome you back soon.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your wonderful review with us. We are delighted to know that you enjoyed the beautiful rainforest ambiance of our property and that our friendly and professional staff contributed to a memorable experience for you.We are honored that you are considering a return visit. We look forward to welcoming you back and creating more unforgettable moments with you in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your experience at The Reef Playacar. We are delighted to know that you enjoyed the ambiance created by the separate villas. It is wonderful to know that you found our property beautiful.We sincerely apologize for any inconvenience you experienced with longer lines during meal times and any issues with the coordination of table resetting and coffee service in the buffet dining hall. We are pleased to hear that our staff members contributed positively to your stay, despite a couple of isolated incidents with grumpy bartenders. Once again, thank you for your valuable feedback, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent score about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your recent experience at our resort. We are glad to hear that, for the most part, you found our staff to be good and that you enjoyed the beach access during your stay. However, we are truly sorry to learn about the aspects of your visit that did not meet your expectations.We sincerely apologize for any instances of rudeness or unprofessionalism displayed by our team members at the Nico’s bar. Likewise, we regret to read that the quality of the food in the buffet did not meet your expectations. Our culinary team strives to deliver delicious and satisfying meals to all our guests, and we apologize for falling short in this regardWe appreciate your feedback as it allows us to identify areas for improvement and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar to spend your vacations and for sharing your feedback.We are glad to know that you enjoyed the beach and the facilities.We hope to have the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,We would like to thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know you appreciated the natural surroundings of our property.We will be delighted to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your feedback about your recent stay with us. We are glad to read that you enjoyed the beach. However, we apologize for the inconveniences you encountered during your stay. We regret to hear about the issues with your room key card, water temperature, and the sewage smell in the bathroom. Please know that your concerns have been shared with our maintenance team to ensure these issues are promptly addressed.We are also sorry to hear about your disappointment with the food quality. We take guest feedback seriously, and we will review our dining options to improve the overall experience for our guests.We understand your decision not to return, but we hope you will consider giving us another chance to exceed your expectations in the future.Best regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for your preference and for sharing your review. We are pleased to hear that you enjoyed the ambiance of our property and appreciated the aesthetics of the walkways between the villas.We appreciate your kind words regarding our friendly staff, and we are delighted to hear that they contributed positively to your overall experience. However, we apologize for any inconvenience you experienced due to waiting times for food and drinks at the bars and snack shacks. Your feedback is valuable, and we will address this issue with our team to ensure that service is prompt and efficient for all our guests.Thank you once again for your feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Lizeth ArratiaHospitality Manager

Dear guest,We sincerely regret to hear about the challenges you encountered during your recent stay at our hotel. Your feedback is of utmost importance to us, and we apologize for falling short of your expectations.We are sorry to read about the issues with communication and the unpleasant odor in your room. It is certainly not the experience we aim to provide for our guests. We understand the importance of a comfortable and pleasant environment during your stay, and we apologize for any inconvenience caused by these issues. We will work diligently to rectify these concerns and ensure a more enjoyable experience for our future guests.Regarding the incident of food poisoning, we take matters of health and safety very seriously. We would like to mention that we have strict procedures to clean and handle our food. In addition, all our food, drinks and water are regularly analyzed by an external company in order to increase these controls. We understand your reluctance to recommend our hotel, but we hope you will consider giving us another opportunity to exceed your expectations in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know you had a good experience with your toddler and we appreciate your feedback.It will be a pleasure to host you again soon.Kindest regards,Lizeth ArratiaHospitality Manager

Dear guest,We sincerely appeciate you taking the time to share your feedback regarding your recent dining and poolside experiences at our establishment. We regret to learn that your culinary experience did not meet your expectations and that the level of service by the pool fell short of our standards.We greatly value your feedback as it helps us to identify areas for improvement and make necessary adjustments to enhance the overall guest experience. We hope you will consider giving us another opportunity to exceed your expectations in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad that you appreciated the lush gardens of our property and we hope to welcome you back again in the future.Kind regards,Lizeth ArratiaHospitality Manager