Ratings based on 33 Verified Reviews

3.2 out of 5
53% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Modest hotel

Posted Aug 23, 2017
The hotel itself was very modest, not a fancy luxurious place to stay, but it was a very comfortable suite to stay in for a week. Hotel staff are very nice people and provided plenty of information along with maps and schedules. The street is very busy and there are so many stores to see and things to do. The only downside to the all inclusive portion is the restaurant that we were told to dine at, connected to the hotel lobby and the bar nearby. Los Tulipanes waiters are rude and take their time when it comes to taking your order. There were only two waiters that were very nice, the rest couldn't care less about us. The food was amazing, which is why we kept returning and putting up with terrible service from the waiters.
4 out of 5
Recommended
for Everyone
by A verified traveler from salinas, ca.

Posted Jul 28, 2017
Position geografic is perfect. Clean and very secure.
2 out of 5
by Edgar

Great location, but that is it.

Posted May 18, 2017 on Hotels
I booked a room in their luxury room, with queen bed. I was put off hotel site, the room was old and dirty, bugs everywhere. Room service once left is without any towel. Room amenities are very limited, no iron, no lotion, only hand soap, and shampoo. The upside is the overall location, this hotel is in the heart of downtown Playa Del Carmen. The restaurants for this hotel are extremely nice. The other bad is that the beach is approx a 20 minute walk, and even if you book all inclusive, they treat you like a nobody at the "Kool Beach" drinks are served in plastic cups, and food is not included, you must pay separate.
Comment from Hotel Management
Jun 27, 2017 by Yvonne, Hotel Management
Dear Edgar, We are very sorry you had this situation,, However we will consider your comments to continue to maintain our price-quality relationship. No more for now I wish you an excellent day. Yvonne Yah E-commerce Sales Manager.
3 out of 5
by Sally

Great location and drink options

Posted Jan 2, 2017 on Hotels
The resort was very beautiful. It feels like you are walking through a jungle. It is right by 5th Avenue, so you are able to see pedestrians walking by. The bar and restaurant are open, so people watching is easy and fun! The beach is only a 10 minute walk, so you can walk on 5th Avenue and shop on your way if you want. Or there's a shuttle to take if walking isn't your style. Unfortunately, the rooms were just okay. Our room's linens had yellow stains on them. The shower didn't drain, and when we informed the front desk, they said they would send someone up to fix it, but didn't. We didn't spend much time in the rooms, however, so it wasn't that big of a deal. The patio had a hammock, though, which was very relaxing! The food was good. You do have to walk across the street for one of the restaurants that serves breakfast on the resort, but again, not a big deal. The bars were awesome! Lots of drink options for all-inclusive guests. The service wasn't awesome. They were always short on servers in the Living Bar and nice restaurant next door to Living Bar. The beach was awesome! You have to reserve chairs at Kool beach (free with all-inclusive!), and the bar there is close to the chairs. The bar tenders just looked at your wristband to make sure you're all-inclusive. They also had good drink options. Absolut vodka and Don Julio tequila were a few alcohol options, so it wasn't low-quality alcohol. Get a massage at Kool beach! Cheap :) Overall, it was great time!
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Dear Sally; Thank you very much for your comments. We hope to serve you again soon, this home Tukan Hotel and Beach Club. We welcome your recommendations with friends and family. Best regards Yvonne Yah E-commerce Sales Manager
1 out of 5
by A verified traveler from Houston, Texas. USA

never been in a hotel with a service like this.

Posted Jul 16, 2016
Pros: Nothing I will never go back either recommend it
Cons: Service, Hygiene, honesty not lies to the customers. employees and manager's performance. Managers are invisible, they don't show up at customer's req
Location: Location it's OK, but music won't aloud people to talk in all areas of the hotel. Very dirty everywhere. Not to USA standards.
Hotel didn't honor what we paid for the package. Shuttle from hotel to the airport was prepaid $76.00, but we had to take a taxi because the hotel rejected to give us the service. They said didn't have any shuttles that morning. our flight back to Houston was at 1:49, I spent 3 hours taking with the Expedia agents trying to solve the problem. They didn't do anything to help, the hotel employees either. It's like they didn't care at all, even do everything was confirmed in my printed documents from the computer. Spent more than two hours coming to the hotel after arriving because the driver didn't know where the Tucan hotel was located. Second night, when I opened my bed to go to sleep (10 pm) the flat sheet had very a "notorious BLOOD mark" on it. I requested to change the sheets, 3 times, I had to wait for an hour, until the front office sent somebody to my room #501. No apologies, no respect for the situation at all. The hotel we paid for is the Tucan hotel and beach club, but we had to walk 10 blocks to get there. The Expedia agent misguided us with lies and make us to pay for something we didn't buy. He affirmed us that our hotel was in the beach. Unfortunately our experience is been horrible. Our room was not Deluxe, we paid for delux I am requesting to be reimburse for the taxi ($46.00) and my money back for the prepaid Shuttle ($76.00). You have no right to ruin people's vacation. Itinerary # 7195161395666 Houston to Cancun, to Playa del Carmen Magdalena Rosental
Comment from Hotel Management
Dec 9, 2016 by Yvonne Yah, Hotel Management
Dear Madaglena, We very much regret his bad experiment we on this trip. That we do hotel service charge when purchasing a package with the agency Expedia, Expedia us and takes over with any other contracted service (flight, transportation, tours, etc.) As regards the lodging, the hotel provided the room reserved. We were informed upon arrival that you expected a beachfront hotel and on the information published on the website of Expedia, does not say that are located in front of the sea. To our knowledge you will be provided support in the reception for you to solve your problem, but I understand your discomfort when transportation did not come for you and I had to pay again for that service. I suggested he hire your travel agent to solve it. Once again we offer an apology for having had a hard time with this experiment we but was out of our hands. I send a cordial greeting, Yvonne Yah E-commerce Manager
3 out of 5
by Manuel A from Mexico City

Disappointed

Posted Jul 6, 2016 on Hotels
Very basic hotel Beach club is very far and non convenient Personnel is not kind The room is very basic and has no telephone in the room Bad Tv cable service
Comment from Hotel Management
Jul 11, 2016 by Yvonne, Hotel Management
Dear Manuel, Thanks for your comments, as additional information, our hotel is designed to be a hotel for rest, for this reason is intentional not having telephones in the rooms. But we will consider your comments. best regards Yvonne Yah E-commerce
4 out of 5
by Chris from Okanagan Valley/San Blas

Posted May 20, 2016 on Hotels
The stay was great. The wifi was horrible.
Comment from Hotel Management
by Yvonne, Hotel Management
Dear Chris, Thank you for your evaluation, hoping his early return and in this way we can improve our score with you. Best regards. Yvonne Yah Gte. E-commerce sales
5 out of 5
Recommended
for Everyone
by Shawn from Dallas, TX

Awesome hotel!

Posted Apr 10, 2014
I enjoyed Tucan hotel so much that if I am ever in that area again I will book my stay. I have never been to Mexico and I booked this through Expedia. The place was super, super clean. They seem to wash everything from top to bottom everyday. They are hard working and they do a wonderful job. The only thing that I would want to see change is the bed, it was a little stiff. Other than that the people, food and safety were awesome! Book this hotel if there is room you will not be disappointed.
Comment from Hotel Management
Jul 4, 2016 by Yvonne Yah, Hotel Management
Dear Shawn; Thank you very much for your comments. We hope to serve you again soon, this home Tukan Hotel and Beach Club. We welcome your recommendations with friends and family. Best regards Yvonne Yah Gte. E-commerce sales
3 out of 5
by dan

Posted Mar 21, 2014 on Hotels
Comment from Hotel Management
Jul 4, 2016 by Yvonne, Hotel Management
Thank you!
4 out of 5
by alex from Mty

Great for a weekend

Posted Mar 18, 2014 on Hotels
I Like this hotel because of its location, right on the 5th ave. 3 blocks from the night clubs and 3 from the Beach, the Hotel is surrounded by restaurants, shops, some bars, so if you want to go out at nights it is an excellent choice. plus it is all inclusive so you actually do not spend on drinks at the beach. the hotel has a private beach with a bar next to KOOL. Im coming back no doubt.
Comment from Hotel Management
Jul 18, 2016 by Yvonne, Hotel Management
Dear Alex, Thank you very much for your comments. We hope to serve you again soon, this home Tukan Hotel and Beach Club. We welcome your recommendations with friends and family. Best regards Yvonne Yah Gte. E-commerce sales