Ratings based on 2,600 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from OKC

Perfect getaway!

Posted Feb 23, 2017
This was an anniversary trip for us so we wanted something for adults only and most of the guest are above the age of 25 and there to relax. The photos of this place can't begin to show how beautiful the grounds are, the property is spread out but mostly easy to get to. The food is amazing especially the fruit, cheese and bread, most of the restaurants are easy to get into but the Hibachi and French so make reservations right when you get there. We ate the Sushi at the Hibachi place and then went to eat at the steak house to make the evening perfect. The mexican food place was amazing and easy going, get the fajitas they are great. The bar by the beach will stay open till 11 some nights if there is a full moon, go see it! A cab ride to town was $54 total there and back, the cab waited on us so we could shop as much or little as we liked, it was safe and had some great food down town, this was only a few dollars more than catching the daily shuttle from the hotel and it was at our own pace. The staff is as amazing as people have said, they work hard so we gladly tipped them. Our only regret was we did not rent a cabana before we left, they go fast and the towel game is strong (like 6:30am the good ones are gone), but there is plenty of chairs and shade to go around. Like almost every guest we talked to there we will be back and then back again.
Comment from Hotel Management
Feb 23, 2017 by Customer Care, Hotel Management
Dear Recent VIM Guest, Thank you so much for having taken part of your time to post your impressions. We are very glad to hear we were able to fulfill your expectations, we would like to have the opportunity to welcoming you once again to please you every moment while enjoying the Mayan Riviera. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort

Posted Feb 20, 2017
Service was a little slow at dinner and poolside but all staff was pleasant and courteous. Food was above average and the martini bar was amazing! Beds were very soft...too soft. Other than that the resort is perfect! We will go back!
Comment from Hotel Management
Feb 21, 2017 by Customer Care, Hotel Management
Dear Recent VIM Guest, Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make of your stay a pleasant vacation, your comments are very encouraging and have been taken with great consideration. We all look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Venue and Professional Staff

Posted Feb 20, 2017
Fantastic facilities with great food, awesome pool/activities, polite and accommodating staff, and right on the beach. Rooms are spacious, although not enough electrical outlets. That said, we were rarely in the room so not a big deal. We would definitely recommend this resort!
Comment from Hotel Management
Feb 20, 2017 by Customer Care, Hotel Management
Dear Recent VIM Guest, Thank you so much for having taken the time to describe your wonderful vacation and for sharing your wonderfil review with this great travelers community. We have shared your comments with our management and staff members to keep the great work they are doing. We hope to see you again to provide you the service you deserve. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017
Pros: spread out - can be with people or on own - never felt crowded
Can be relaxing, fun or active depending upon what you are looking for
Comment from Hotel Management
Feb 20, 2017 by Customer Care, Hotel Management
Dear Recent VIM Guest, Thank you so much for having taken the time to post your impressions. We have taken your words in great consideration and will be sharing your thoughts with our entire team and management. We hope to have the opportunity to welcoming you once again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Excellent Beach Vacation

Posted Feb 19, 2017
Beautiful hotel, well kept grounds, clean well maintained beachfront. Incredible friendly staff - always accommodating your requests. Ismael - our beach bartender outside the emerald buildings was fantastic! Can't wait for our 6th visit.
Comment from Hotel Management
Feb 21, 2017 by Customer Care, Hotel Management
Dear Recent VIM Guest, Thank you for taking the time to share your recent experience at VIM. We are very pleased to hear that our facilities have been of your total liking, it was an enormous pleasure to serve you during the days you stayed with us. We are very pleased to read that you enjoyed most of our restaurants; our food and beverage team will be delighted to hear that our food variety have made your stay more enjoyable. We do hope to have the pleasure of welcoming you back at Valentin Imperial Maya in the very near future. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from NW Arkansas

Repeat visit

Posted Feb 19, 2017
Just as spoiled this year as we were last year. Fabulous resort with a great staff and excellent dining. Couldn't ask for more. Can't wait to go back next year.
Comment from Hotel Management
Feb 20, 2017 by Customer Care, Hotel Management
Dear Recent VIM Guest, Thank you so much for having taken the time to post your impressions regarding your vacation at Valentin Imperial Riviera Maya. We hope that the memories obtained from this vacation will live forever in your memories and hearts. We very much value the opportunity you gave us to be at your disposal and we certainly would like to do it again in the near future. Receive our best wishes and regards from the beautiful Mayan Riviera.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Wonderful vacation

Posted Feb 18, 2017
Resort was fantastic, couldn't have asked for more. Grounds, beach, and pool were beautiful. Food and restaurants were very good for all inclusive. Drinks didn't have much alcohol, had to ask for double otherwise just a fruit drink. My only suggestion would be a cocktail menu from which to order from. Couldn't make some drinks that are common in US. Staff very friendly and helpful. Loved our vacation to this resort!
Comment from Hotel Management
Feb 20, 2017 by Customer Care, Hotel Management
Dear Recent VIM Guest, We are delighted to hear that your stay at Valentin Imperial Riviera Maya has been fantastic. Our staff members are grateful for the wonderful comments you have made regarding their service and attention. Be so kind to receive our best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from iowa

Posted Feb 17, 2017
Just returned from a week at the valentine. Absolutely beautiful resort. I usually like to go different places, but I'll be returning here. My husband and I got the least expensive room, and it was the nicest room we've ever had. I'm glad we spent the money on more nights vs a room upgrade. The bed was so comfortable The room was cleaned twice a day; Jesus did an amazing job and was so friendly. He smiled all the time. The good was fantastic. Several restaurants to choose from. One night the sushi chef did a "chef's choice" for us, and it was DELICIOUS. The pool and beach were beautiful and meticulously maintained. The resort itself was like a wildlife preserve. Also beautifully maintained. Everything phenomenal.
Comment from Hotel Management
Feb 20, 2017 by Customer Care, Hotel Management
Dear Alicia, Thank you so much for describing the wonderful things that our hotel has to offer. We are happy for being able to accommodate your needs and for being capable to make of this visit a memorable time. We hope to welcoming you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Excellent vacation spot

Posted Feb 16, 2017
Great accommodations, great food and drink, knowledgeable and friendly staff.
Comment from Hotel Management
Feb 20, 2017 by Customer Care, Hotel Management
Dear Greg, Thank you so much for your wonderful comments, we are delighted for being chosen as your recent travel destination. Be so kind to receive all our appreciation and best regards, we hope to have the opportunity to welcoming you once again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mayfield, NY

Terrific Vacation !!

Posted Feb 13, 2017
Pros: The staff was terrific !! Food, evening entertainment and multiple dining venues were excellent.
Cons: Arrived to 2 double beds for the first 2 nights before being moved into the king bed we had booked.
We went with 2 other couples and we all had a terrific vacation. Great service, food, drinks, entertainment and the beach was clean. I did a 2 tank dive, Eric the dive master from Barrakuda was very great.
Comment from Hotel Management
Feb 20, 2017 by Customer Care, Hotel Management
Dear Steve, We would like to heartily thank you for taking part of your time to share your valuable impressions. We are pleased to hear you have had a wonderful stay at VIM, our team is delighted to know we have been able to fulfill your highest expectations. On regards of your suggestions, rest assured we will properly follow up in order to continue improving the services we provide, we are truly sorry for any inconvenience you may have experienced and we certainly hope to welcoming you back in the near future, it will be our pleasure to provide you the service and attention you deserve.