Ratings based on 1,742 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new cumberland pa

The best continues to get better

Posted Jan 15, 2017
Pros: Everything here is great, from the staff to the resort grounds, the pool and beach, but what really makes them special is the 7 sit down gourmet restu
Cons: Nothing this is a close to perfect as we have found
This was our 8th trip to the same resort. And each time we come it gets better and better. The staff has gotten to know us (since it is the same staff over seven years) and have anticipated our needs. The food is the best I have had at any resort, only top shelf liquor, and since we did the priledge plan a beach or pool cabana. And a special private room for my wifes birthday all made this a even better trip. We joined there family plan several trips ago and with each visit we get points that we us in the spa for massages. The staff is attentive but relaxed, making for a great experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Great for eating/drinking a lot in warm weather

Posted Jan 15, 2017
Cons: Get rid of constant loud music. Make it more ecofriendly. Donate excess food to people living in poverty nearby.
Free alcohol, so lots of drunks, but not super obnoxious. Loud music by pool all day intrusive to me, but most people there to eat and drink a lot and soak up the sun. Saw some very bad sunburns. Not my kind of place, but if that is your thing, it's as good as it gets. It's like a cruise without the ship. Staff was great. Meticulously maintained.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Jan 12, 2017
Second time around. Considered trying a new resort but didn't want to leave minimoon experience up to chance. Staff is the friendliest most respectful and helpful I've seen among all inclusive resorts. No request was too big or too small. We paid to upgrade our room from silver to emerald and it was a great decision. No special honeymoon touches but we didn't mention it until check in. It was nice actually to be left to our own devices. Very relaxing but they have the amenities for it to be action packed. Totally up to you.
Comment from Hotel Management
Jan 14, 2017 by Customer Care, Hotel Management
Dear Recent VIM Guest, We are delighted to hear that your vacation was what expected, we sincerely hope to welcoming you once again in order to make of your first anniversary a pleasant and memorable stay. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel grounds

Posted Jan 7, 2017
Pros: Pool, beach
Cons: Air conditioning didn't sufficiently cool the room
Location: Isolated location but didn't feel the need to leave
Large rooms, great pool with several activities, nice beach, variety of restaurants
Comment from Hotel Management
Jan 14, 2017 by Customer Care, Hotel Management
Dear Recent VIM Guest, We would like to thank you for having taken the time to post your recent impressions. Be so kind to contact us when returning to our hotel, we will be delighted to offer you the highest quality services that distinguish our property. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
Great experience, nice and friendly staff, beautiful beach, big and fun swimming pool, awesome restaurants. It's a good idea to visit all the restaurants in dinner time, they are all different and tasteful. The beach is not so calm, sometimes the life guards forbid people to enter the water.
Comment from Hotel Management
Dec 26, 2016 by Customer Care, Hotel Management
Dear Recent VIM Guest, Thank you so much for emphasizing the things that you enjoyed the most while visiting the Mayan Riviera at Valentin Imperial Maya, we h ope that the time spent here will last forever in your hearts. Receive our best wishes on this upcoming new year!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
Great place with really great food! The beach is great and the pool is huge and awesome! All the greenery makes it feel like you are in the jungle.
Comment from Hotel Management
Dec 26, 2016 by Customer Care, Hotel Management
Dear John, Thank you so much for having taken the time to post your review. We are very much proud for having met your expectations this time. Please receive our best wishes for this upcoming new year!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mi

Grade A from start to finish.

Posted Dec 25, 2016
This was my first trip going solo, for much-needed respite. As other reviewer's have said, the staff was superb, at every stop, literally from start to finish. They truly make you feel extremely welcome. I had an unfortunate leak in my room from the ceiling, but the staff went out of their way to ensure the problem was taken care of. Did not affect my trip in a negative way, as I would recommend this resort to family and friends regardless. One thing I really liked about this resort is its up to you if you want to take part in daily activities, or just take it easy and let the day just drift by. It's enjoyable either way, I can assure you. The food offerings were always different, and top notch..the drinks were fantastic as well! I want to take a moment also and thank the kind, attentive staff. Francisco at the front desk helped me greatly, and Abel at the martini bar was simply wonderful to me, always offering up a new and interesting drink for me to enjoy- truly wonderful. Susie in housekeeping was stellar as well. In all, I must emphasize The staff was incredible. Much love to each and every one!
Comment from Hotel Management
Dec 29, 2016 by Customer Care, Hotel Management
Dear Jenn, Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make of your stay a pleasant vacation, your comments are very encouraging and have been taken with great consideration. We all look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville,TN

Relaxing vacation, beautiful wedding!

Posted Dec 25, 2016
Beautiful hotel. Food and drinks were wonderful, really didn't have to wait for any of the restaurants at night. Shows were typical, nothing to write home about. We got married while there, it was a very pleasant stress-free experience that I would highly recommend for destination wedding seekers. Their photographer, Lola, did an amazing job! We will definitely be back!
Comment from Hotel Management
Dec 29, 2016 by Customer Care, Hotel Management
Dear Kimberly, Thank you very much for taking the time to share your wonderful experience at VIM, we are pleased to know you have enjoyed your time with us. Your kind words have been shared with our entire team and especially with Maria, we are glad to hear we were able to make of your stay a pleasant getaway and vacation. On return, do not hesitate to contact us prior to arrival; it will be a pleasure to welcoming you. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Great resort!

Posted Dec 23, 2016
The resort was great! Staff was very friendly and the food was good. The grounds are huge so it made it feel like there weren't too many people there with you which was nice!
Comment from Hotel Management
Dec 24, 2016 by Customer Care, Hotel Management
Dear Ashley, Thank you so much for posting your amazing comments. We are proud of our staff members which contributed to make your stay even more enjoyable. We will be delighted to welcoming you again.
5 out of 5
Recommended
for Couples
by A verified traveler from Michigan

Beautiful & Awesome Resort

Posted Dec 20, 2016
Pros: Everything but the Private Dinner would probably be the best.
Cons: If you purchase the privilege package, regardless if it's at the beginning of your stay or the end, you still get private check out.
Location: Playa Del Carmen, Zip line, swim with the turtles, scuba driving, snorkeling lots to do & see.
This was number twelve return trip for my husband & I and it gets more beautiful every year we come back. From the minute we step out of our private ride to the VIM, to all of the wonderful staff who always greet you with a smile, to the time when we have to leave who could ask for a more wonderful place to spend your vacation. These are just a few of the reason we continue to return to the VIM. Gilberto, Melina, Angel, Jerry, Veronica, Armando, Jesus, I can go on and on with all of the wonderful staff. I have a severe shellfish allergy and this is one place I never never have to worry about it. I have never had to use my epipen, but we don't leave home without it. I wish everyone could experience this resort. For the last three years my husband & I have done the private dinner on the beach. What a beautiful experience. Your on the beach, the ocean is right there in front of you and then you can see the lights of the cruise ships leaving port heading out to destination unknown:):) If I could change one thing I believe it would be how they do the privilege package, but beside that not going to change anything. So I hope everyone who goes to the VIM will enjoy this resort as much as my Husband & I do.
Comment from Hotel Management
Dec 24, 2016 by Customer Care, Hotel Management
Dear Girly, Thank you so much for having taken the time to post your review, we are very glad to read your amazing comments, be so kind to come back when desired, we will provide the wonderful attention you deserve.