Grade A from start to finish.
Posted Dec 25, 2016
This was my first trip going solo, for much-needed respite. As other reviewer's have said, the staff was superb, at every stop, literally from start to finish. They truly make you feel extremely welcome. I had an unfortunate leak in my room from the ceiling, but the staff went out of their way to ensure the problem was taken care of. Did not affect my trip in a negative way, as I would recommend this resort to family and friends regardless. One thing I really liked about this resort is its up to you if you want to take part in daily activities, or just take it easy and let the day just drift by. It's enjoyable either way, I can assure you. The food offerings were always different, and top notch..the drinks were fantastic as well! I want to take a moment also and thank the kind, attentive staff. Francisco at the front desk helped me greatly, and Abel at the martini bar was simply wonderful to me, always offering up a new and interesting drink for me to enjoy- truly wonderful. Susie in housekeeping was stellar as well. In all, I must emphasize The staff was incredible. Much love to each and every one!
Comment from Hotel Management
Dec 29, 2016 by Customer Care, Hotel Management
Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants.
It was honor for our entire team to make of your stay a pleasant vacation, your comments are very encouraging and have been taken with great consideration.
We all look forward to your return.