Ratings based on 2,656 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Huge property so lots of walking👍

Posted May 18, 2017
Food is amazing. Definitely check out the French, Italian restaurants. Ginger( sushi, teppan) is good too. Lots to choose from. Breakfast and lunch buffets. One in lobby and I'm on the beach. Beautiful resort with nice clean spacious rooms. Would go back for sure
Comment from Hotel Management
May 20, 2017 by Customer Care, Hotel Management
Dear Recent VIRM Guest, Thank you so much for taking the time to share your experience at VIRM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make of your stay a pleasant vacation, your comments are very encouraging and have been taken with great consideration. We all look forward to your return.
4 out of 5
Recommended
for Couples
by A verified traveler from Columbus, OH

Large resort with nice amenities

Posted May 16, 2017
Pros: The service is top notch. The people are friendly and there are plenty of options for food. Breakfast and lunch are buffets, but they were good.
Cons: A little bit of updating to the rooms, colder mini fridges would also be great.
Location: Plenty of options for excursions to multiple cenotes, Tulum and Chichen Itza or even just to shop. Not far from Cancun.
Stayed here May 6-13 and really couldn't have asked for anything better. The resort is quite large with a nice beach front. The staff was excellent. We didn't find anyone to be rude or unfriendly and everyone was helpful. The grounds are well kept and quite beautiful. We really didn't want to leave. We stayed in one of the Emerald suites, which are beach front. We were on the second floor and the view was nice from the private balcony. There are palms between the building and the shoreline, but they didn't obscure the view. The room was nice, well air conditioned with a large ceiling fan. The room was well kept and in overall good shape, but this resort is not brand new, so it does show some signs of age, but nothing that would keep me from considering a return visit. The grounds are very spread out and it is quite a walk from the main building, where the lobby, concierge office and most of the restaurants are, to the beach area where our room was (the pool area is in the middle), but you can call for a pick up via golf cart if needed. There are multiple buildings spread throughout the resort and rooms are in each of these. The pool and beach areas fill up quite early, but we did pay extra for the privilege package, and one of the perks you get is a cabana reserved for you during your stay, which was nice. The restaurants were hit or miss, but the service was always good. The lines are long for dinner and you only get to make reservations if you have the privilege package
Comment from Hotel Management
May 20, 2017 by Customer Care, Hotel Management
Dear Deb, Dear Recent VIRM Guest, Thank you so much for taking the time to share your experience at VIRM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make of your stay a pleasant vacation, your comments are very encouraging and have been taken with great consideration. We all look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from detroit

Awesome Resort!!!5*

Posted May 15, 2017
My wife and I went down for our anniversary and we couldnt get over how beautiful the resort was! Food was really good everywhere we tried and my wife is a vegetarian if that helps anybody out there. Pool was huge and a lot of fun. Fun entertainment everywhere and super friendly staff throughout the whole resort. Already talking about coming back next year and bring friends with us.
Comment from Hotel Management
May 20, 2017 by Customer Care, Hotel Management
Dear Recent VIRM Guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you on the past days, we are pleased to know you have enjoyed our services and facilities. We continuously endeavor to go beyond our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We can ensure you that all of your comments have been taken in great consideration and we certainly hope having the opportunity to serve you once again in the near future. We remain truly yours,
5 out of 5
Recommended
for Couples
by A verified traveler

Paradise

Posted May 13, 2017
Pros: The staff really made the resort plus the beautiful grounds made for a nice walking experience.
Cons: Mini wines for the fridge in room. I am not much of a beer drinker but would have loved some wine for the room.
Location: Location was big enough that I was able to get between 15-20 thousand steps a day, plus it was close enough to beach that we could walk that.
What a relaxing place. From the grounds to the staff. This resort was top notch. Lots of room to take walks as well and loved all the huts they had throughout the property so you could be in the shade if you wanted. The staff really were fantastic. The shows and live music were great and really loved the house wines.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Really loved our room, Location to the pool

Posted May 11, 2017
Beautiful hotel. Very clean. Loved our room. Close to pool. Liked the pool exercises. The activities people were super nice and fun. Had the best massage ever by Cecilia. Beach was ok. Our favorite restaurant was Italian. Expedia was really easy and waiting for us at the airport. Would use them again April26,2017
5 out of 5
Recommended
for Couples
by A verified traveler from colorado

The best and only one we have been to

Posted May 10, 2017
Pros: the room are nice they have started remolding some rooms. even the junior sweet are nice.
Cons: Nothing in my mind.
The grounds are the best not to far from food, pool or the beach. the go crew brian the mayan,lucey, the Venezuelan and the new guy Benny are the best always a fun crew. the night show are great. the party's at the pool are fun. if you want to not party the other end of the pool is a great place to rest. The beach is very nice and they try there best to keep the seaweed out but it is tough. The guest you meet at this resort are the friendliest always saying hi just like all the grounds crew and wait staff always nice and help full. also building 5 concierge Nikte is the best!!! Until next time we meet....
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Amazing week in paradise.

Posted May 10, 2017
This was my 2 trip to the valentine, never have I once been disappointed. The staff and food were amazing. I will be returning next spring.
3 out of 5
Recommended
for Families
by A verified traveler from USA

it was much better, declined

Posted May 6, 2017
Pros: it's a beautiful hotel with nice landscape.
Cons: the service in the restaurants are very slow, reception personal should be nicer and pleasant. night entertainment could be better and diverse.
Location: not much to do is far from everything but that for me is good.
My third time in Valentin even brought a friend but things has change and I was disappointed. The services was hit and miss, the restaurant some would have good food and sloooww service, others not very good food. service in the pool was slow and the drinks weak. Ezequiel save the day at the pool, thanks. concierge not very friendly, bellboys very nice. the restaurant should have music daily to created a nice ambiance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, OH

As close to paradise as you can get

Posted May 4, 2017
Pros: literally everything!
Cons: if I had any complaints then I've forgotten about them
Location: If you desire to leave the resort then there are a lot of adventures you can try. We did a day at Tulum and Xel-ha (combo).
All the wonderful reviews you read are true! Staff, rooms, grounds, facilities, food, drinks...everything was perfect! I shed tears when we left and I'm dreaming of the day we return! You must get yourself here immediately!
Comment from Hotel Management
May 5, 2017 by Customer Care, Hotel Management
Dear Margie, Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make of your stay a pleasant vacation, your comments are very encouraging and have been taken with great consideration. We all look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

GreAt place.

Posted Apr 30, 2017
Great food. Beach was close and well maintained. Staff was friendly and there was a lot to do. Rooms were big and very clean.
Comment from Hotel Management
May 1, 2017 by Customer Care, Hotel Management
Dear Recent VIRM Guest, It has been a real pleasure to have the opportunity of welcoming you at Valentin Imperial Riviera Maya, we highly value the chance our visitors give us to spend some time with us and their trust is the main reason we always strive to achieve their maximun satisfaction, it pleased us to learn that you left the hotel with a wonderful impression of the services received. On the other hand, we are grateful for emphasizing those areas which contributed to make your stay more pleasant and those who you enjoyed the most. Our team is highly committed to excellence and your honest recognitions encourage us to continue creating great experiences, our main goal is to always provide the best quality service and the most relaxing experience.