Ratings based on 193 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Istanbul

Wonderful honeymoon stay

Posted Jul 22, 2017
We were so happy overall with our Viceroy experience. Our room was wonderful with its private outside shower amongst the trees and its plunge pool with hammock (lemongrass scent in the room was a great welcome every time we went back to our room). The staff were polite, happy and welcoming. We enjoyed a morning yoga by the ocean which was very relaxing. The only minor issue was the fact that because the hotel is not all inclusive sometimes the staff was pushing the guests to opt for services with additional costs and constantly asking whether you would want a spa treatment, more drinks etc. But overall our stay was amazing and the hotel is definetely worth even more than what we paid for. Definetely recommended for honeymoon couples!
Comment from Hotel Management
Jul 24, 2017 by General Manager, Hotel Management
Dear Alper, Thank you very much for your valuable time to review your experience, we are happy to read you enjoy stay with us. We look forward to welcoming you back in the near future at our jungle refuge! Warm regards
5 out of 5
Recommended
for Couples
by A verified traveler from DFW, Texas

Beautiful Resort

Posted Jul 12, 2017
Pros: Everything
Cons: Wish I could have stayed longer!
Location: Shopping is within 15-20 minute taxi ride, but you really don't need to leave to shop as the boutique at the resort is exceptional.
Fabulous & Relaxing. Small intimate boutique style resort. The food is amazing & very fresh. Lot's of options for every diet and taste.
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Dear guest, Thank you for the wonderful score you bestowed upon us. We look forward to welcoming you back in the near future. Warm regards,
4 out of 5
Recommended
for Couples
by A verified traveler

Great staff and beautiful private villas

Posted Jul 9, 2017
The staff was so helpful and fantastic. Also the private villas were absolutely beautiful. Its right on the beach but most of the villas will not have an ocean view. I actually preferred that we didn't have the ocean view because we had a completely private large patio with plunge pool. The resort is on the beach but is surrounded by (and within) the jungle. This makes it very beautiful but make sure to remember this when you're in your room. There might be some spiders or mosquitos that can easily get in under the sliding glass doors. We found two large ones (one on the floor and the other on our sheets while we were in bed). Either way, it's a beautiful resort.
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Dear guest, Thank you for posting a review of your stay at Viceroy Riviera Maya. Any feedback from our guests is highly appreciated as it assists us in monitoring customer satisfaction as well as finding new ways in which we may improve our services. We hope you will return to stay with us again at some future date. Sincerely,
5 out of 5
Recommended
for Couples
by A verified traveler from Austin,TX

Majestic paradise ***During the week

Posted Jun 11, 2017
Pros: Everything...jungle setting, plunge pools in every villa, beautiful beach, excellent service, great food!!
Cons: The noise coming from neighboring hotels can be a bit annoying on the weekends. Hotel needs to communicate wto guests when hosting events.
Location: Snorkeling at Puerto Morelos on the reef is excellent!! Harry's steakhouse in Playa is outstanding!!
20th Anniversary trip, and we researched every and all properties in the area. We are so happy we chose the Viceroy Riviera Maya, and had a romantic, peaceful, secluded, enjoyable trip..for the most part. The check in process was seamless, informative, and the mayan blessing started off the stay with a cultural and spiritual feeling. The villa (#36 luxury villa) was perfect. Well taken care of, nice furnishings, plush towels, linens, and robes. A wonderful, jungle covered patio with running springs we could hear directly behind our fence, lovely plunge pool that can double as a hot tub if you ask the staff to up the temp, an outdoor shower area that is well maintained, great water pressure, and beautifully landscaped. I cant imagine any reason you wouldn't be completely satisfied with these accommodations...seriously outstanding! (Very minimal bugs/mosquitos) (The scent from the ozone type machine in the room is excellent and leaves a lovely, light aroma throughout the villa)...i forgot to ask what the scent is but i must know :) ***Service! Service! Service! We are well traveled, but have never experienced such genuine, warm, welcoming service at a resort in Mexico. The resort staff is so well trained and so comfortable providing above and beyond service you will truly be astonished. Not one time were my wife or I walking through the jungle path that when passing a staff member did they not stop, move to the side of the path, smile and greet us as we passed...every sing
Comment from Hotel Management
Jun 13, 2017 by General Manager, Hotel Management
Dear Stephen Cody, Thank you very much for taking the time to review your stay. We are very proud of our team and our facilities, and we are glad to hear that both exceeded your expectations, this is something we strive to achieve with all of our guests. P.S. The scented aroma we use for our villas is Citrus. Best regards
3 out of 5
by A verified traveler from Sydney

Posted Jun 6, 2017
Fabulous villas and setting yet the level of noise from next door hotel was terrible and impacting on a beautiful setting. Service was also inconsistent. If you want an amazing setting for half of the day and then extremely loud music until midnight then this is your place. Disappointed
Comment from Hotel Management
Jun 13, 2017 by General Manager, Hotel Management
Dear Jasmina, Thank you so much for taking the time to leave us your valuable feedback. Please accept my apologies for the issue you had encountered on some aspects of your stay with us. We strive for excellent accommodation and service and even though that is a situation not under our direct control, we will do our outmost to improve it. Once again, I sincerely appreciate your comments and we do hope you will return to stay with us again at some future date. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from austin,tx

Please take me back!!!

Posted Jun 6, 2017
This is the perfect place to disconnect from reality...rest, relax and recharge. There are only 41 rooms, which means everything is available to you and it's peaceful and serene. The rooms are amazing, just like the photos. You could order room service and essentially never leave. The attention to detail here is impeccable. Francisco and Marcos at the beach/pool will lay out your towel, bring your beer in its own ice bucket and come by frequently with your fresh squeezed watermelon juice margarita! The internet/phone service sucks and that's precisely why I came to Mexico! To disconnect! This is not the hotel for you if you're looking to party so keep that in mind.
Comment from Hotel Management
Jun 6, 2017 by General Manager, Hotel Management
Dear Lauren, Thank you for the wonderful score you bestowed upon us. We look forward to welcoming you back in the near future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hospitality!

Posted Jun 1, 2017
Every moment of everyday my wife and I spent there was more amazing than the previous. The staff provided warm authentic service. The property was perfectly maintained and groomed. The food and beverage was spectacular. This place is perfect for a couple celebrating their honeymoon or as in our case our 20th anniversary.
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
Dear guest, Thank you very much for taking the time to review your stay. We are very proud of our team and our facilities, and we are glad to hear that both exceeded your expectations, this is something we strive to achieve with all of our guests. We look forward to welcoming you back for your next anniversary. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Private villas, personable staff

Posted May 28, 2017
Viceroy was an incredible resort. The staff is very kind and ready to get you whatever you need. With a maximum capacity of 90 people it never feels crowded.
Comment from Hotel Management
May 29, 2017 by General Manager, Hotel Management
Dear guest, Thank you very much for sparing your valuable time to review your experience. We look forward to welcoming you back in the near future at our jungle refuge. Warm regards
5 out of 5
Recommended
for Couples
by A verified traveler from Newport, RI

Peace and Tranquility

Posted May 20, 2017
Pros: Staff, location, comfort, food
Cons: Small point, but the quality of the frozen drinks isn't all that great. Too icy...
Location: PDC city is great for dinner/drinks one night. Mayakoba is a must for a fine dining experience Tulum is 1.5 hours for ruins
The Viceroy PDC was one of the most relaxing and peaceful vacations I've ever experienced. The staff are incredibly friendly and helpful, the food is high quality, the setting is idyllic, and the rooms are very comfortable. If you're looking for complete relaxation directly on the beach, this is the place for you. Definitely not for kids (which was what we were looking for). Prepare to be taken care of completely by the staff. We will definitely go back.
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Dear Aaron, I would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Lovely, secluded Hotel on the beach

Posted May 18, 2017
This was a wonderful stay, the hotel starts with a wonderful check in process that does not include standing in line-rather, it is relaxing and lovely. The room with an outdoor shower was also wonderful. Food at breakfast and lunch was delicious, with a beautiful view of the beach. The beach itself looks great, but it is difficult to swim in the water because of coral and rocks and seaweed. But because of the great beach side seating, it doesn't really matter. We had a fantastic time relaxing in front of the water and enjoyed the quiet hotel.
Comment from Hotel Management
May 19, 2017 by General Manager, Hotel Management
Dear guest, Thank you very much for sparing your valuable time to review your experience. We look forward to welcoming you back in the near future at our jungle refuge. Warm regards