Ratings based on 202 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Amazing 3 nights away from Cancun

Posted Sep 22, 2017
Extremely great experience at Viceroy, friendly staff, clean rooms , quiet and relaxing, highly recommended
Comment from Hotel Management
Sep 22, 2017 by General Manager, Hotel Management
Dear Ali, Thank you for the wonderful score you bestowed upon us. We look forward to welcoming you back in the near future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Excellent relaxing vacation.

Posted Sep 11, 2017
Relaxing atmosphere in luxury villa. Everything is perfect: accommodation, food, ocean beach, service! Excellent! Highly recommended.
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Dear Yulia, Thank you for the wonderful score you bestowed upon us. We look forward to welcoming you back in the near future. Warm regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles

RELAXING LUXURY

Posted Aug 17, 2017
Pros: service, cleanliness, staff, rooms, food, drinks, views
Location: location is in between other larger resorts, but there is enough space where you do'nt have to see a bunch of people. A short taxi ride to town.
This hotel exceeded my every expectation! From the staff, to the grounds, food, service, convenience, EVERYTHING! You have to go here if you are looking for a romantic, luxurious vacation! I took my boyfriend here for his birthday (and our anniversary) and we absolutely could not have picked a better place! THANK YOU FOR EVERYTHING! we can't wait to come back!
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Dear Karli, Thank you for contributing a review of your recent stay at the Viceroy Riviera Maya. We are very pleased to read that you enjoyed your stay with us, my entire team appreciates your comments towards our facilities and particularly our service. It was a pleasure to host you at our little paradise and we look forward to welcome you soon. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous resort

Posted Aug 7, 2017
Everything was amazing - the hotel grounds are gorgeous and room was just perfect: exactly like in the pictures. Can't wait to go back.
Comment from Hotel Management
Aug 8, 2017 by General Manager, Hotel Management
Dear guest, I would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Istanbul

Wonderful honeymoon stay

Posted Jul 22, 2017
We were so happy overall with our Viceroy experience. Our room was wonderful with its private outside shower amongst the trees and its plunge pool with hammock (lemongrass scent in the room was a great welcome every time we went back to our room). The staff were polite, happy and welcoming. We enjoyed a morning yoga by the ocean which was very relaxing. The only minor issue was the fact that because the hotel is not all inclusive sometimes the staff was pushing the guests to opt for services with additional costs and constantly asking whether you would want a spa treatment, more drinks etc. But overall our stay was amazing and the hotel is definetely worth even more than what we paid for. Definetely recommended for honeymoon couples!
Comment from Hotel Management
Jul 24, 2017 by General Manager, Hotel Management
Dear Alper, Thank you very much for your valuable time to review your experience, we are happy to read you enjoy stay with us. We look forward to welcoming you back in the near future at our jungle refuge! Warm regards
5 out of 5
Recommended
for Couples
by A verified traveler from DFW, Texas

Beautiful Resort

Posted Jul 12, 2017
Pros: Everything
Cons: Wish I could have stayed longer!
Location: Shopping is within 15-20 minute taxi ride, but you really don't need to leave to shop as the boutique at the resort is exceptional.
Fabulous & Relaxing. Small intimate boutique style resort. The food is amazing & very fresh. Lot's of options for every diet and taste.
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Dear guest, Thank you for the wonderful score you bestowed upon us. We look forward to welcoming you back in the near future. Warm regards,
4 out of 5
Recommended
for Couples
by A verified traveler

Great staff and beautiful private villas

Posted Jul 9, 2017
The staff was so helpful and fantastic. Also the private villas were absolutely beautiful. Its right on the beach but most of the villas will not have an ocean view. I actually preferred that we didn't have the ocean view because we had a completely private large patio with plunge pool. The resort is on the beach but is surrounded by (and within) the jungle. This makes it very beautiful but make sure to remember this when you're in your room. There might be some spiders or mosquitos that can easily get in under the sliding glass doors. We found two large ones (one on the floor and the other on our sheets while we were in bed). Either way, it's a beautiful resort.
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Dear guest, Thank you for posting a review of your stay at Viceroy Riviera Maya. Any feedback from our guests is highly appreciated as it assists us in monitoring customer satisfaction as well as finding new ways in which we may improve our services. We hope you will return to stay with us again at some future date. Sincerely,
5 out of 5
by Toby

Superb cozy hotel

Posted Jun 19, 2017 on Hotels
Wonderful!!!
Comment from Hotel Management
Jun 21, 2017
Dear Toby, Thank you very much for sparing your valuable time to review your experience. We look forward to welcoming you back in the near future at our jungle refuge. Warm regards General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Austin,TX

Majestic paradise ***During the week

Posted Jun 11, 2017
Pros: Everything...jungle setting, plunge pools in every villa, beautiful beach, excellent service, great food!!
Cons: The noise coming from neighboring hotels can be a bit annoying on the weekends. Hotel needs to communicate wto guests when hosting events.
Location: Snorkeling at Puerto Morelos on the reef is excellent!! Harry's steakhouse in Playa is outstanding!!
20th Anniversary trip, and we researched every and all properties in the area. We are so happy we chose the Viceroy Riviera Maya, and had a romantic, peaceful, secluded, enjoyable trip..for the most part. The check in process was seamless, informative, and the mayan blessing started off the stay with a cultural and spiritual feeling. The villa (#36 luxury villa) was perfect. Well taken care of, nice furnishings, plush towels, linens, and robes. A wonderful, jungle covered patio with running springs we could hear directly behind our fence, lovely plunge pool that can double as a hot tub if you ask the staff to up the temp, an outdoor shower area that is well maintained, great water pressure, and beautifully landscaped. I cant imagine any reason you wouldn't be completely satisfied with these accommodations...seriously outstanding! (Very minimal bugs/mosquitos) (The scent from the ozone type machine in the room is excellent and leaves a lovely, light aroma throughout the villa)...i forgot to ask what the scent is but i must know :) ***Service! Service! Service! We are well traveled, but have never experienced such genuine, warm, welcoming service at a resort in Mexico. The resort staff is so well trained and so comfortable providing above and beyond service you will truly be astonished. Not one time were my wife or I walking through the jungle path that when passing a staff member did they not stop, move to the side of the path, smile and greet us as we passed...every sing
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
Dear Stephen Cody, Thank you very much for taking the time to review your stay. We are very proud of our team and our facilities, and we are glad to hear that both exceeded your expectations, this is something we strive to achieve with all of our guests. P.S. The scented aroma we use for our villas is Citrus. Best regards
5 out of 5
by Erika

Paradise on earth

Posted Jun 11, 2017 on Hotels
The hotel is like being in paradise. The whole concept of the rooms, the location, the service and the food makes of it a unique place to visit. I have never been on a place before with such an excellent service. The entire staff is extremely kind, they are all very attentive and super friendly. I was amazed with every single detail in this place, the welcoming is something completely different to what you are used to see at other hotels, there is big influence from the Maya's culture in the spa services that are out of the world. It is a very relaxing place that helps you connect with nature and forget about the world. The rooms create such a romantic a special mood perfect for couples. The private pools are such a unique and creative idea that you will not want to leave the room. The moon shower let you have a unique shower experience while you are in contact with nature and the daylight. The arquitecture and whole design of this place is just magical, without a doubt a recommend to visit this place
Comment from Hotel Management
Jun 15, 2017
Dear Erika, Thank you so much for taking the time to share your experience with us. We are delighted you had enyoyed your stay in our small Paradise, our main commitment is not just meet but also exceed your expectations. Thank you again for such a lovely words and we hope to see you again in the next future