Ratings based on 207 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Wonderful Service

Posted Oct 23, 2017
Pros: Service, facilities, food
Cons: The beach is a little rocky..needs more sand over the rocks
Location: The town of playa del Carmen is close , about 15 minutes ride in a taxi.
This is a great hotel; the service is wonderful. We are planning to go back next year.
Comment from Hotel Management
Oct 23, 2017 by General Manager, Hotel Management
Dear guest, Thank you for the wonderful score you bestowed upon us. Any feedback from our guests is highly appreciated as it assists us in monitoring customer satisfaction as well as finding new ways in which we may improve our services. We look forward to welcoming you back next year. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Absolutely perfect!

Posted Oct 19, 2017
Phenomenal. Perfection. From the staff, to the rooms and grounds and the amazing food, we couldn’t have asked for more. We were treated like kings. It was a magical experience that we will never forget....and one that we will definitely repeat soon! VICEROY RIVIERA MAYA, you have our hearts!
Comment from Hotel Management
Nov 6, 2017 by General Manager, Hotel Management
Dear Kirk, Thank you for your review and for choosing to spend your vacation with us. The team thank you for your comments about service and I should say that we enjoyed serving you as much as you enjoyed our service. We look forward to host you again in your next visit to the Riviera Maya. Warmest regards
5 out of 5
Recommended
for Everyone
by A verified traveler from ann arbor

Great place went for 10 year anniversary.

Posted Oct 16, 2017
Had a great time. I can’t express how helpful everyone was. Marcos, Pepe, Sergio, and Fatima were all amazing! The service is top notch and the food was great. Wonderful pool and great beach setting. Would definitely come again!
Comment from Hotel Management
Oct 16, 2017 by General Manager, Hotel Management
Dear Matthew, Thank you very much for taking the time to review your stay. We are very proud of our team and our facilities, and we are glad to hear that both exceeded your expectations, this is something we strive to achieve with all of our guests. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Amazing 3 nights away from Cancun

Posted Sep 22, 2017
Extremely great experience at Viceroy, friendly staff, clean rooms , quiet and relaxing, highly recommended
Comment from Hotel Management
Sep 22, 2017 by General Manager, Hotel Management
Dear Ali, Thank you for the wonderful score you bestowed upon us. We look forward to welcoming you back in the near future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Excellent relaxing vacation.

Posted Sep 11, 2017
Relaxing atmosphere in luxury villa. Everything is perfect: accommodation, food, ocean beach, service! Excellent! Highly recommended.
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Dear Yulia, Thank you for the wonderful score you bestowed upon us. We look forward to welcoming you back in the near future. Warm regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles

RELAXING LUXURY

Posted Aug 17, 2017
Pros: service, cleanliness, staff, rooms, food, drinks, views
Location: location is in between other larger resorts, but there is enough space where you do'nt have to see a bunch of people. A short taxi ride to town.
This hotel exceeded my every expectation! From the staff, to the grounds, food, service, convenience, EVERYTHING! You have to go here if you are looking for a romantic, luxurious vacation! I took my boyfriend here for his birthday (and our anniversary) and we absolutely could not have picked a better place! THANK YOU FOR EVERYTHING! we can't wait to come back!
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Dear Karli, Thank you for contributing a review of your recent stay at the Viceroy Riviera Maya. We are very pleased to read that you enjoyed your stay with us, my entire team appreciates your comments towards our facilities and particularly our service. It was a pleasure to host you at our little paradise and we look forward to welcome you soon. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous resort

Posted Aug 7, 2017
Everything was amazing - the hotel grounds are gorgeous and room was just perfect: exactly like in the pictures. Can't wait to go back.
Comment from Hotel Management
Aug 8, 2017 by General Manager, Hotel Management
Dear guest, I would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Istanbul

Wonderful honeymoon stay

Posted Jul 22, 2017
We were so happy overall with our Viceroy experience. Our room was wonderful with its private outside shower amongst the trees and its plunge pool with hammock (lemongrass scent in the room was a great welcome every time we went back to our room). The staff were polite, happy and welcoming. We enjoyed a morning yoga by the ocean which was very relaxing. The only minor issue was the fact that because the hotel is not all inclusive sometimes the staff was pushing the guests to opt for services with additional costs and constantly asking whether you would want a spa treatment, more drinks etc. But overall our stay was amazing and the hotel is definetely worth even more than what we paid for. Definetely recommended for honeymoon couples!
Comment from Hotel Management
Jul 24, 2017 by General Manager, Hotel Management
Dear Alper, Thank you very much for your valuable time to review your experience, we are happy to read you enjoy stay with us. We look forward to welcoming you back in the near future at our jungle refuge! Warm regards
5 out of 5
by James

Couples Rejoice.

Posted Jul 15, 2017 on Hotels
This is the place for couple time to chill and reconnect. Not much to distract you and the jungle casita setting makes you feel remote. Top notch amenities and over the top service from a small be everywhere staff. Only hiccup is the size of the two resorts on each side turn this quiet strip of beach into jet ski and parasail central. Not a huge issue and you can isolate pretty easily. Very under-rated restaurant that serves upscale traditional Mexican faire. Easy cab into Playa a couple of nights for some nightlife and street scene.
Comment from Hotel Management
Jul 18, 2017
Dear James, I would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to read that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Saludos from Mexico, General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from DFW, Texas

Beautiful Resort

Posted Jul 12, 2017
Pros: Everything
Cons: Wish I could have stayed longer!
Location: Shopping is within 15-20 minute taxi ride, but you really don't need to leave to shop as the boutique at the resort is exceptional.
Fabulous & Relaxing. Small intimate boutique style resort. The food is amazing & very fresh. Lot's of options for every diet and taste.
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Dear guest, Thank you for the wonderful score you bestowed upon us. We look forward to welcoming you back in the near future. Warm regards,