Ratings based on 210 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Ann Arbor

Absolutely Wonderful Experience

Posted Feb 7, 2018
Pros: Beach, Pool, Food, Staff, Drinks, Dinner on the beach, hot tub, breakfast by the ocean, outdoor shower. I could go on and on.
Cons: There were a few bugs but much less than advertised. Not really a problem.
Would HIGHLY recommend this hotel based on the beautiful natural setting, great rooms, wonderful attentive staff and great location. Took a private transfer with SUV and got there from the Cancun airport in <1 hour. After a short tour we were on the beach with wonderful staff like Rodrigo and Pepe to take care of us. Great cabanas, not too crowded, and wonderful beach. The private decks and plunge pools were amazing. Would strongly recommend for a honeymoon or anniversary trip.
Comment from Hotel Management
Feb 20, 2018 by General Manager , Hotel Management
Dear Matt Thank you for staying at Viceroy Riviera Maya and we was very pleased having you with us. We appreciate spending your valuable time to share your feedback online and we are delighted that your stay with us was memorable. At Viceroy Riviera Maya, possibilities are endless and you are assured of our uninterrupted attention and impeccable services. Once again, thank you for sharing your feedback, we look forward to welcome soon. Pedro Lara General Manager
3 out of 5
by A verified traveler from San Francisco

Nice Rooms Bad Experience

Posted Dec 11, 2017
Pros: The privacy. The small size. The breakfast.
Cons: Waterproofing Villas. Insect Control. Dinner Service. Accurately charging guests.
Location: Playa del Carmen. Cozumel. Cenotes
The Viceroy Mayan Riviera is a boutique hotel situated just 15 minutes north of the Playa del Carmen city area. Great in thought, but when it comes to execution, serious improvement is needed to bill at 5 stars. We booked for 5 days 4 nights. Our experience was 3/5 or mediocre at best. The Good: The Viceroy is small with only 50 or so private, secluded villas. If you like privacy, you will love it here. Each villa has its own heated plunge pool always set to the perfect temperature. Rooms are scattered about a manicured jungle, which can feel less like a resort and more like a secret escape. Staff is warm. Villas are spacious. The Bad: The layout. The food. The infrastructure. The service. Because each Villa is tucked away alone in the jungle. You may find yourself getting lost often with no point of reference. Of course food is subjective, but the prices are extremely high for the quality. You will find yourself paying upwards of one to two hundred dollars per night - the restaurant does meet that level. Buildings here are made palapa style with thatched palm leaves. The main restaurant was completely destroyed because of bad weather prior to our arrival, meaning we had to eat in a grill area every night. On our last night, a rain storm poured through the roof directly onto my face as I slept at 1am, ruining my night. The beach is poorly manicured and the ocean is unusable due to sharp rocks. At checkout, we were given a bill but charged differently. This was scary.
Comment from Hotel Management
Dec 15, 2017 by General Manager , Hotel Management
We appreciate that you take the time to give us your valuable comments. Our resort is a paradise and we like provide and keep the jungle atmosphere and this represents a challenge to maintain our property and offer a disconnected area to enjoy a relaxing holiday. My Apologies for the inconvenience that you had on your recent stay, we constantly work to improve our performance in all areas, that is our main task. However, the weather are things that are out our control like the beach, but always we try to contain the unexpected emergency like the palapa roof on the restaurant or the villas. On regards to the bill, I can assure that we already completed your refund. Please receive our gratitude for mentioning our dedicated team and the services. Hope to welcoming you back again to change your expectation and have a better experience. Best Regards. Pedro Lara
5 out of 5
by alice

Viceroy ---a great getaway

Posted Oct 27, 2017 on Hotels
Beautiful resort---bungalows were fantastic---all of them very private---great accommodations! Very well maintained--service was over the top! All staff were very friendly and very helpful. Private patios and private spas were fantastic! Room service great! Would advise going all inclusive as food and drinks were pricey but good! The beach is not a very good swimming beach---big rocks! Great palapas on beach! Beautiful pool! WE will go again but will only go All Inclusive
Comment from Hotel Management
Oct 31, 2017
Dear Alice, I would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Warm regards
5 out of 5
Recommended
for Couples
by A verified traveler

Wonderful Service

Posted Oct 23, 2017
Pros: Service, facilities, food
Cons: The beach is a little rocky..needs more sand over the rocks
Location: The town of playa del Carmen is close , about 15 minutes ride in a taxi.
This is a great hotel; the service is wonderful. We are planning to go back next year.
Comment from Hotel Management
Dec 22, 2017 by General Manager, Hotel Management
Dear guest, Thank you for the wonderful score you bestowed upon us. Any feedback from our guests is highly appreciated as it assists us in monitoring customer satisfaction as well as finding new ways in which we may improve our services. We look forward to welcoming you back next year. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Absolutely perfect!

Posted Oct 19, 2017
Phenomenal. Perfection. From the staff, to the rooms and grounds and the amazing food, we couldn’t have asked for more. We were treated like kings. It was a magical experience that we will never forget....and one that we will definitely repeat soon! VICEROY RIVIERA MAYA, you have our hearts!
Comment from Hotel Management
Nov 6, 2017 by General Manager, Hotel Management
Dear Kirk, Thank you for your review and for choosing to spend your vacation with us. The team thank you for your comments about service and I should say that we enjoyed serving you as much as you enjoyed our service. We look forward to host you again in your next visit to the Riviera Maya. Warmest regards
5 out of 5
Recommended
for Everyone
by A verified traveler from ann arbor

Great place went for 10 year anniversary.

Posted Oct 16, 2017
Had a great time. I can’t express how helpful everyone was. Marcos, Pepe, Sergio, and Fatima were all amazing! The service is top notch and the food was great. Wonderful pool and great beach setting. Would definitely come again!
Comment from Hotel Management
Oct 16, 2017 by General Manager, Hotel Management
Dear Matthew, Thank you very much for taking the time to review your stay. We are very proud of our team and our facilities, and we are glad to hear that both exceeded your expectations, this is something we strive to achieve with all of our guests. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Amazing 3 nights away from Cancun

Posted Sep 22, 2017
Extremely great experience at Viceroy, friendly staff, clean rooms , quiet and relaxing, highly recommended
Comment from Hotel Management
Sep 22, 2017 by General Manager, Hotel Management
Dear Ali, Thank you for the wonderful score you bestowed upon us. We look forward to welcoming you back in the near future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Excellent relaxing vacation.

Posted Sep 11, 2017
Relaxing atmosphere in luxury villa. Everything is perfect: accommodation, food, ocean beach, service! Excellent! Highly recommended.
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Dear Yulia, Thank you for the wonderful score you bestowed upon us. We look forward to welcoming you back in the near future. Warm regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles

RELAXING LUXURY

Posted Aug 17, 2017
Pros: service, cleanliness, staff, rooms, food, drinks, views
Location: location is in between other larger resorts, but there is enough space where you do'nt have to see a bunch of people. A short taxi ride to town.
This hotel exceeded my every expectation! From the staff, to the grounds, food, service, convenience, EVERYTHING! You have to go here if you are looking for a romantic, luxurious vacation! I took my boyfriend here for his birthday (and our anniversary) and we absolutely could not have picked a better place! THANK YOU FOR EVERYTHING! we can't wait to come back!
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Dear Karli, Thank you for contributing a review of your recent stay at the Viceroy Riviera Maya. We are very pleased to read that you enjoyed your stay with us, my entire team appreciates your comments towards our facilities and particularly our service. It was a pleasure to host you at our little paradise and we look forward to welcome you soon. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous resort

Posted Aug 7, 2017
Everything was amazing - the hotel grounds are gorgeous and room was just perfect: exactly like in the pictures. Can't wait to go back.
Comment from Hotel Management
Aug 8, 2017 by General Manager, Hotel Management
Dear guest, I would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Warm regards