Ratings based on 555 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Fair for the price

Posted Dec 1, 2017
Pros: the breakfast included is very good.
Cons: Customer services for additional services
Location: If you want to go to the attractions (xcaret, Xplod, Xoximilco and so) it is a 15 minute driver
Overall a good stay, personnel could be a bit more friendly. A/C was not working properly, we call for a technician and never got there
Comment from Hotel Management
Dec 5, 2017 by Cecilia Paredes, Hotel Management
Dear guest, We thank you very much for the time you took to give us your comments, which are very important and help us in our processes of continuous improvement. On the other hand I am very sorry that your perception in your last stay has not lived up to your expectations, I offer you a sincere apology, and the commitment to continue striving to improve in our areas of opportunity. Even if your stay was not 100% satisfactory, we hope you give us the opportunity to assist you on your next visit to Playa del Carmen and change your experience. Sncerely, Cecilia Paredes Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Nice hotel. Better than I thought.

Posted Sep 11, 2017
This hotel was better than I thought. It is a small hotel but comfortable to stay for a few days. There are 2 things that I agree with other guests. Towels are a little rough and beds are pretty firm which is not preference but it didn't bother me too much. Stuff was super attentive. Food choices are limited at the restaurant. Overall, this hotel worked out perfect for us because we only used to go to sleep. I will recommend this hotel if you want a clean safe place to stay while you are doing all the activities outdoors in Playa del Carmen.
Comment from Hotel Management
Nov 9, 2017 by Cecilia Paredes, Hotel Management
Dear Guest; Thank you for taking the time to give us your valuable comments. We are pleased to know that we were able to meet your expectations about our services. Our goal is your satisfaction, and provide memorable experiences as well. Thank you to choose Wyndham Garden Playa del Carmen, we hope to see you soon! Sincerely, Cecilia Paredes Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
Perfectly met our needs for our business trip. Charming. Great A/C.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cancun

No need to pay fortunes to enjoy Playa del Carmen

Posted Sep 8, 2017
Pros: Service and cleanliness, super.
Cons: Air conditioning units, I can only speak for the one in my room.
Location: Many things are walking-distance, such as the Ferry Pier to Cozumel, the Quinta Avenida walkway and along it a zillion of restaurants and bars.
All neat. Chambers are squeaky clean. It was a very good stay except for the air conditioning was noisy in the room. Central air, not independent units. Our stay was not long enough to see if the central air was finally fixed. I assume the Hotel Management took care of the problem. Very good service; you don't need to pay fortunes to enjoy Playa del Carmen. This is an excellent choice. A special note to Ruben, Night Manager, who offers extraordinary service, beyond expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from belize city

excellent not too far from beach

Posted Aug 25, 2017
Pros: everything
Cons: dont think soo
Location: near to sams and not too far from beach
i like the stay , price was good, was very clean, staff was ok, love the breakfast, and pool
4 out of 5
Recommended
for Everyone
by A verified traveler from guatemala

Posted Aug 23, 2017
All service are good but the food not is nice In tbe hotel The services no is fast .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Spent one night here. Wrote heading to Cozumel. Great hotel, clean and very nice staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
The hotel was quite centrally located. Rooms were clean and staff was very friendly. We enjoyed our stay.
4 out of 5
by Deborah

We had grat stay at Wyndum garden.

Posted Aug 17, 2017 on Hotels
Wonderful hotel to stay near attraction. Our included breakfast. If your are driving a car, location is in Downtown Playa del Carmen. It is a nightmare to do the return on/ off hwy 307 to/from xcaret attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value

Posted Aug 17, 2017
Great value for money. Clean hotel, good staff. Tasty food brilliant service. Thanks