Ratings based on 246 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveler from birmingham

loveky atmosphere

Posted Jan 7, 2018
There’s a great atmosphere around the pool and hotel. Staff were excellent and very helpful. Ideally located for entertainment. Great food choice. Housekeeping is excellent. Minor issue with people getting up very early to reserve sun beds, but all in all a very enjoyable stay.
5 out of 5
for Everyone
by A verified traveler from Basingstoke, UK

Returned here many times

Posted Dec 27, 2017
Pros: Staff, location and general amenities are faultless.
Cons: Some guests need to respect the privacy of others.
Location: Close to the Yumbo centre with a door to the rear offering easy access.
The location and generally restful ambience of this hotel makes it our favourite place to stay in this resort. Staff are caring, friendly and professional. We feel genuinely welcome. The Neptuno is a relatively small hotel with an over 18s policy. The hotel is very gay friendly though has a very mixed clientele by age, orientation and nationality. Many people book a similar week each year to meet up with friends they have made at the hotel.
4 out of 5
for Everyone
by A verified traveler

Posted Oct 26, 2017
Great stay as usual, with gifts from the hotel and drink with the director. Highly recommended!
Comment from Hotel Management
Nov 14, 2017 by Katharina Wegel , Hotel Management
Thank you very much for your rating. We are glad to read that you had a pleasent stay with us. Kind regards
2 out of 5
by A verified traveler from london

Disappointing hotel

Posted Oct 12, 2017
Rooms awful and prior requests ignored. Both our rooms were at the back and side ofcthe hotel and in shadow the entire day. Reception staff difficult and unhelpful - often only one receptionist on duty and no mansger available. Nesrly all poolside beds saved by “invisible” guests every morning. Food average. Rooms noisy with mudic from Yumbo Centre, Not good value, no idea of customer care. Will not return to this hotel.
4 out of 5
for Couples
by A verified traveler from London

Highly recommend

Posted Aug 27, 2017
Pros: Facilities were great. Lovely pool and surrounding area which is well-maintained Room was always clean with fresh towels daily.
Cons: More waiters are needed in the restaurant. Many times waiters were run off their feet/stressed which came across when taking orders etc.
Location: Fantastic location. Next door to Yumbo Centre with a rear access gate. Lots of activities to do night and day.
A lovely hotel, in a great location. Reception staff were always very friendly and helpful.
Comment from Hotel Management
Sep 4, 2017 by Katharina Wegel , Hotel Management
Hello and thank you for review! Your opinion means a lo to us and we hope to see you again soon in Hotel Neptuno!
3 out of 5
by A verified traveler


Posted Jul 7, 2017 on Hotels
Anyone with walking aids will have trouble here as there are 2 flights of steps 8 and 10 just to get to reception desk and thereafter steps to lift and dining room,pool etc The hotel pool area is quite small and lounges very low down The shower water supply on the 5th level was not constant temperature The garden areas were very poor The dining area was poorly laid out but the food was very good quality
5 out of 5
by A verified traveler

Great stay!

Posted Jun 29, 2017 on Hotels
Staff are very friendly and accommodating. Food was lovely and lots of options too. Overall very good experience with a lot around to do. Pedro was lovely serving us everyday too!
Comment from Hotel Management
Jul 1, 2017
Thank you very much for choosing our Hotel Neptuno for your holiday! We are glad to read that you had a wonderful stay! Looking forward to welcome you back again!
5 out of 5
by Ian

Excellent holiday Hotel

Posted Apr 19, 2017 on Hotels
Friendly staff - great food - great location
4 out of 5
for Couples
by A verified traveler

Great hotel good location

Posted Mar 30, 2017
Pros: Most rooms have balconies with pool view. Breakfast is open until 11. Check out is at 12. A free shower room is available if you fly later in the day.
Cons: The bathroom was a bit dated and some fixtures could do with an upgrade.
Location: Very convenient position next to the Yumbo Centre for shopping, food and nightlife. Its a 20 minute walk to the beach at Maspalomas or €2.60 by taxi.
This was my fourth stay at this hotel. The standards haven't dropped. Opted for the half board and the food is always plentiful, of high quality and lots of variety. Staff are always friendly and helpful. Loads of sun beds around a lovely pool. The pool is positioned low so its very comfortable even on a windy day.
5 out of 5
by Vilhjálmur

Posted Mar 2, 2017 on Hotels
The location is great, just next to Yumbo. But you don't get noise from Yumbo though. The wi-fi worked well and was fast. Overall I would recommend Neptuno