Ratings based on 597 Verified Reviews

4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by Aditya

Poor Service, but nice place

Posted Oct 12, 2017 on Hotels
We got a suite for 2 nights. Our room was nice overall, spacious with a tub in the middle of the room that worked well. However the cordless phone did not work and we had to keep going into the bathroom to talk to the reception, housekeeping and room service. This became annoying because when we took a shower the first day, the room flooded with water because the shower did not have a good door to hold the water in. We informed the hotel multiple times over the next 2 hours but no one came to fix it or clean the room. We left towels all over the room and left for the afternoon. When we got back they had cleaned up the water but did not fix the shower. When we got back to the room after going in the ocean and tried to shower again the room flooded again. We informed them about this and waited for 30 minutes this time and the housekeeping person came, she said she would be right back, but did not show up for at least 30 minutes we were in the room waiting. We got tired of waiting around and left to have dinner, on our way out we informed the reception area again about the water situation and the phone. The next day when we were getting ready to check out the water still flooded throughout the room and this time because we were leaving there was no point waiting for the housekeeping or service people to come fix it. We also had the wait a total of about 1 hour and 15 mins over the course of the day for the room service people to bring up 1 bottle of champagne. Poor Service.
Comment from Hotel Management
Oct 15, 2017 by luis, Hotel Management
Dear Aditya, Thank you for sharing your detailed feedback about your experience. We are saddened to see that your expectations were not met. We will share your comment with the team, in order to revise the proceedings and look for the possible improvements. We hope you give us another chance, when we will do our best to provide you with the best service. Kind regards, Emilia, Customer Care
5 out of 5
by German

Posted Oct 11, 2017 on Hotels
Comment from Hotel Management
Oct 15, 2017 by luis, Hotel Management
Dear Guest, Thank you for sharing your positive feedback. It is great to see that you liked everything about your Ushuaïa experience. It will be a pleasure to welcome you again, for another good holiday! Best regards, Emilia, Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Jeddah,Sa

Highly Recommended ^_^

Posted Oct 10, 2017
The 2nd time in Ushuaia. The best hotel I’ve ever stayed. Very good location and very friendly and helpful staff. Every penny you spend it worth it.
Comment from Hotel Management
Oct 11, 2017 by Customer Care, Hotel Management
Dear Alaa, Thank you for sharing your review. We appreciate that you trust Ushuaïa Ibiza Beach Hotel for your holidays in Ibiza. It is rewarding to see our guests coming back, it is the best compliment that we may receive. We are glad that you have had a good stay and, hopefully, had a good rest either. It will be a pleasure to welcome you next year, for another sunny experience. Best regards, Emilia, Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Perfect place to be in the middle of the party

Posted Oct 10, 2017
Pros: Right where you want to be for a great party. The roof top bar is also really great.
Cons: Quite noisy with the planes
Location: Passion cafe just down the road is a great place to go and have a healthy meal and detox juice - and cheaper an better than the hotel food.
We only stayed for a night but the front desk staff were very friendly when we arrived. The rooms are nice and clean ... there wasn't a party the night we were there but if you are up for partying this place is the place to be ... sound proofing in the room isn't great ... so if you are looking for a quite spot this isn't the place for you. The roof top bar is a great spot to start off your evening and the each beds are a great place to relax during the day.
Comment from Hotel Management
Oct 11, 2017 by Customer Care, Hotel Management
Dear Guest, Thank you so much for sharing positive feedback with us. We are pleased to read that you enjoyed your stay and you felt welcome in the room and the hotel facilities. It is rewarding to receive your compliments about the Up Sky Bar and the Beach Club, these areas are thought for chill out, where our guests can enjoy the views, the ambience and the music. We hope to have the opportunity of welcoming you again, hopefully for more days, so that you may experience other Ushuaïa specialties and we - to be proud of making your stay unique. Kind regards, Emilia, Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2017
Nice hotel but one day no one cleaned the room, otherwise good.
Comment from Hotel Management
Oct 8, 2017 by Customer Care, Hotel Management
Dear Guest, thank you for sharing your comment. We are glad to know that you liked your holidays at Ushuaïa Ibiza Beach Hotel. The Hotel facilities have different recreative areas, offering big variety of services, making your stay varied and different. We are saddened to see your observation about the cleaning, it is daily service and we would like to specify that our staff are always glad to help you with any query or inconvenience. In such cases do not hesitate to contact us at the Reception or Experience desk, so our colleagues make sure that there is no "do not disturb" card (red light for the Ushuaïa Club rooms) and do their best to resolve it as soon as possible. We look forward to your next visit, hoping to make it only positive impression. Best regards, Emilia, Customer Care
5 out of 5
by A verified traveler

Posted Oct 2, 2017 on Hotels
Comment from Hotel Management
Oct 8, 2017 by luis, Hotel Management
Dear Guest, Thank you for sharing the 5 star feedback about your stay at Ushuaïa Ibiza Beach Hotel. It is rewarding to see that you enjoyed your experience and we hope to see you back next year for more great times. Kindest regards, Emilia, Customer Care
5 out of 5
Recommended
for Couples
by A verified traveler

exactly what it was promising!

Posted Sep 28, 2017
Fantastic! we really enjoyed ANTS! Beach and pool was amazing.
Comment from Hotel Management
Sep 30, 2017 by Customer Care, Hotel Management
Dear Guest, Thank you for choosing Ushuaïa Ibiza Beach Hotel for this stay, as well as for taking the time to share a review about it. I am glad that you enjoyed our ants event, and thought the pool was amazing. We hope to welcome you back with us in future. Kind regards,
4 out of 5
by Mark

Great way to celebrate our anniversary

Posted Sep 24, 2017 on Hotels
Our first visit to this place which was recommended by some friends, and overall very pleasant and worth the visit. The staff are friendly , professional and polite and made us feel welcome on entry. The beach area was fantastic , not overcrowded with pleasant music and people. The rooms is well decorated and very comfortable bedding. The balcony is a great asset when you want to just go and have a drink away from the party. The hallways look like they've been through some serious wars with the carpets looking worn and dirty. Our last night was a bit of a let down with our room not being made up all day, we requested twice and the manager said this would be done in the next 30 mins after we had gone out. We came back to find that it had not been done with a note saying the required light wasn't on! This was a lie which soured the last day . Would we stay again is a yes as overall it was a great stay.
Comment from Hotel Management
Sep 26, 2017 by luis, Hotel Management
Dear Guest, Thank you for choosing Ushuaïa Ibiza Beach Hotel for your recent stay in Ibiza, as well as for taking the time to share a good review about it. I’m pleased to read that you have had a great anniversary during your stay with us. It`s a delight to know that you also liked your room, the scent in our lobby, and especially that you thought our staff was friendly. I will forward your negative feedback to the general manager. We are looking forward to seeing you back with us, soon. Kindest regards, Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Doha

Kind and friendly staff

Posted Sep 23, 2017
Every staff I met in the hotel were kind and friendly I enjoyed talking with them and they are very helpful also. I liked the beach club and roof top bar, pool area as well. Beautiful place and so many exciting events are going on every day and night. Loved it. I will come back next summer for sure.
Comment from Hotel Management
Sep 26, 2017 by Customer Care, Hotel Management
Dear Mari, Thank you for choosing Ushuaïa Ibiza Beach Hotel for this stay, as well as for taking the time to share a good review. It`s delightning to know that you consider our staff to be kind and friendly and that you enjoyed talking to them. We hope to welcome you back with us, soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

The best hotel ever

Posted Sep 19, 2017
I had an amazing stay at this hotel. Will definitely go back
Comment from Hotel Management
Sep 20, 2017 by Customer Care, Hotel Management
Dear Victor, Thank you for your such a positive comment. We are pleased to see that you have had great time with us at Ushuaïa Ibiza Beach Hotel. Looking forward to your next stay for another unique experience! Best regards, Emilia, Customer Care