Ratings based on 2,038 Verified Reviews

4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

PERFECT. JUST BEYOND PERFECT.

Posted Sep 19, 2017
Our experience at Beloved far exceeded our expectations. The resort itself was beyond beautiful, it was incredibly clean. The rooms were exceptional and so was the room service. The staff members made the stay INCREDIBLE. They were so so kind, so accommodating, literally the best service I've ever had a resort, EVER. We stayed there for a week for our honeymoon and it was just perfect. Marcos, at the swim up bar was so sweet and even memorized our common drinks, already having them ready for us as we approached the bar. Antonio at Aroma restaurant was beyond pleasant and so knowledgeable about every bit of food the restaurant served. All of the beach servers were amazing, constantly checking in on us but not "bothering" us in any way, shape, or form. Overall, it was the best experience EVER and we absolutely plan to go back as soon as we are able!
5 out of 5
Recommended
for Everyone
by A verified traveler from raleigh, nc

Loved every minute!

Posted Sep 15, 2017
So glad that we chose to stay at beloved. The room was spacious and gorgeous. The facilities were immaculately maintained. The service was extremely helpful and courteous. We really enjoyed taking the hobie cat sail boat out... which is included.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Posted Sep 13, 2017
Pros: Great customer service.
Cons: Internet connectivity.
Location: Kinda out of town.....pros and cons.
Great for couples. Excellent beach. Breathtaking pools and rooms.....................
Comment from Hotel Management
Sep 15, 2017 by Community Manager, Hotel Management
Dear femi, Thank you for your preference in Beloved Playa Mujeres! We are delighted to know that our beautiful property, attentive staff, and pools and beaches exceeded your expectations! We also appreciate your feedback about the internet connectivity, which serves us to evaluate our standards and implement necessary improvements. Please know that we look forward to your return to the hotel. Receive our warmest wishes from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Review

Posted Sep 7, 2017
Had an excellent experience with Playa Mujeres by Excellence. Very clean, relaxing, the staff was kind & friendly & they go out of their way to make sure you are being accommodated. The beach was clean & beautiful. I would definitely go back & recommend the resort to family & frends.
Comment from Hotel Management
Sep 15, 2017 by Community Manager, Hotel Management
Dear Kim, Thank you for your preference in Beloved Playa Mujeres and for sharing your experience with all Expedia viewers. We are happy to know that you enjoyed your time at the hotel and that our attentive staff, beautiful accommodations and beach made your holiday even more enjoyable. Please know that it would be a pleasure to welcome you back. Please receive our warmest wishes from Cancun!
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Wellness focused

Posted Sep 6, 2017
At first I wasn't too sure about this hotel at first glace. Compared to the other resorts me and my husband have been in, it seemed too relaxed in their decor. I was hoping for more of a wow factor, but! I think they were going for a more relaxed look since this is a wellness boutique and not exactly a resort. The rooms were amazing though! I highly recommend the swim up pool. The rooms were nice and spacious. It was very comfortable and they had jacuzzi tubs which was nice. They probably have the best rooms I've stayed at so far in any resort. As far as cleanliness, the house keeping staff did a great job of cleaning up. I do however wish that the laundry staff paid more attention to their linens as I found small stains in some, but not enough that people would notice. I just nit pick about those stuff. Also, their towels and robes were quite rough. Maybe some fabric softener would help. The pool jacuzzis need to be hotter as there were just warm. They didn't feel like jacuzzis at all. The place had many activities which I loved. They even had free massages at the beach! Now that's pampering! The hydrotherapy was great as well. I recommend doing it at the very end of your stay to relax prior to leaving. Overall I would probably rate this place 4/5 and would definitely come back if I'm up for a more relaxing vacation.
Comment from Hotel Management
Sep 8, 2017 by Community Manager, Hotel Management
Dear Lovetotravel, thank you for your review and for your preference! Beloved Playa Mujeres prides itself on providing a retreat offering relaxation, romance, peace, and luxury. Therefore, we are pleased to know that you enjoyed your time at the hotel and that our immaculate property, luxurious accommodations and all inclusive- services made your holiday even more enjoyable. We truly hope to have the privilege to welcome you and your husband back for another wonderful experience at the hotel. Receive our warmest greetings from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Amazing hotel, welcoming staff

Posted Sep 3, 2017
Our stay at Beloved was beyond incredible. The staff was amazingly friendly, and continuously went above and beyond. The hotel had a quiet and relaxed atmosphere. We will definitely be back.
Comment from Hotel Management
Sep 6, 2017 by Community Manager, Hotel Management
Dear Amber, please, allow us to thank you for selecting Beloved Playa Mujeres as the host of your Caribbean getaway. It brings us much satisfaction to know that our attentive staff and relaxed ambiance exceeded your expectations. Please know that we all look forward to welcoming you back to the hotel. Receive our warmest regards from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Experience!

Posted Aug 31, 2017
I couldn't love this hotel more... it was so much fun. Great service, great food and amazing accommodation.
Comment from Hotel Management
Sep 6, 2017 by Community Manager, Hotel Management
Thank you for your preference in Beloved Playa Mujeres! We are glad to know that you had a fantastic time at the hotel and that our five star services, exquisite culinary options and comfortable accommodations made your stay even more enjoyable. Please know that it would be a pleasure to welcome you and your beloved one back for another great time at the hotel. Receive our warmest regards from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hollywood, FL

Personalize service at its best!

Posted Aug 27, 2017
My wife and I stayed at this hotel for our honeymoon. We couldn't be happier. The resort is beautiful and clean with touches of elegance and luxury. Perfect for lovers and couples of all kind. The food is amazing and above all the service is incomparable. They make you feel like you're the only one that matters.
Comment from Hotel Management
Aug 28, 2017 by Community Manager, Hotel Management
Dear Alicia, thank you for selecting Beloved Playa Mujeres as the host of your Caribbean honeymoon celebration. We are overjoyed to know that you've enjoyed your time at the hotel and that our immaculate grounds, exquisite culinary options and all- inclusive services made your celebration even more special. Thank you for sharing your experience with all Expedia viewers and we truly hope to have the opportunity to welcome you back for another wonderful experience at the hotel. Please receive our best wishes for your union and warmest greetings from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Amazing property, would go back in a heart beat, service was second to none!!
Comment from Hotel Management
Aug 25, 2017 by Community Manager, Hotel Management
Thank you for your preference in Beloved Playa Mujeres! It brings us much joy to know that our all- inclusive services and luxurious property made your holiday even more enjoyable! Please know that it would be a privilege to welcome you and your beloved one back for another amazing time at the hotel. Receive our warmest regards from Cancun!
4 out of 5
Recommended
for Couples
by A verified traveler

First time experience at The Beloved all-inclusive

Posted Aug 23, 2017
Pros: The size of even the lowest category of rooms was absolutely huge. The rooms were extremely nice as well as the appearance and upkeep of the resort.
Cons: Mixed drinks are either diluted or they are not using the actual brand of liquor on the label.
Location: There is parasailing and jet skiing and other types of activities all nearby.
The Beloved was recommended by a friend who had stayed there two previous times. We traveled with a group of 8 to this all-inclusive resort and had a great time, but it was definitely not without its faults. We had heard long before traveling to Cancun about diluted drinks and our entire group would agree that most (if not all) of the cocktail type drinks were significantly diluted which was disappointing for the quality upscale appeal of this resort. The beer was fine and the sealed bottles of liquor in the rooms were fine as well. I will say that in many of the rooms and in the lobby, the perfume (or whatever they use to mask all other odors) was too overwhelming. The beach was amazing and the service and friendliness of the staff was great. The food options were just OK in my opinion; neither good nor bad, but again for the high-end appeal of this resort, I felt the food could have been better. My wife and I did a couples massage and will say that was pretty amazing. I requested a deep tissue massage and was sore for three days afterwards but felt amazing. On our last night we were there (it was a Sunday night), the hotel hosted a beach party with traditional Mexican food, mariachis, and all kinds of other things. It was a great time and the food was awesome; however, unfortunately around 2am Montezuma's revenge hit me hard and had the worst couple days of my life after. I only drank bottled water and alcohol the entire trip and was the only one who got sick. Be careful!
Comment from Hotel Management
Aug 28, 2017 by Community Manager, Hotel Management
Thank you for selecting Beloved Playa Mujeres as the host of your holidays in Cancun! We are glad to know that you enjoyed your time at the hotel and that our comfortable accommodations, immaculate beach, attentive staff and world class Spa made your holiday even more enjoyable. We also appreciate you sharing your discontent regarding your stay at the hotel. Given your feedback about the food, we apologize for not exceeding your expectations. At Beloved Playa Mujeres, our expert Chefs and Kitchen Staff are also committed to provide our guests with an excellent dining experience. By standard, the best quality ingredients and beverage selection are carefully selected to provide a variety of culinary options that are outstanding in taste and presentation; which in turn are also designed to ensure the full satisfaction of our guests. Furthermore, ​Excellence Group has always been recognized and set apart from its competitors for its superior quality on every service and product that is offers as a leader in All Inclusive Luxury. Please be advised that we are very proud to offer premium international brands of wine and liquor at each and every property. Our staff and procedures successfully satisfy domestic and local regulations as well as the world's strictest health & safety guidelines, besides other self-dictated standards and procedures to guarantee the optimal quality of everything served to our highly discerning guests. Furthermore, we thank you for your review and look forward to welcoming you back for another great time at the hotel. Please receive our warmest wishes from Cancun!