Ratings based on 2,016 Verified Reviews

4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Beautiful, clean, and plenty to keep you busy

Posted Aug 18, 2017
Cons: At times, the restaurants took a while to get our food. Recommend you don't go for dinner when you are starving, go before that.
Had a wonderful time. Spent 2 days on the beach and our server, Alex, was fantastic. My friends and I had a great time at night too. The grounds are beautiful and the staff was accommodating and very polite. Highly recomend Beloved.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sussex Wi

Beach Paradise

Posted Aug 17, 2017
This hotel was 1st rate! From the moment we walked in to the moment we left it was amazing. They handed us champagne as we checked in. The rooms are HUGE!!! The ocean is beautiful. The food was tasty. We can't wait to go back!
Comment from Hotel Management
Aug 18, 2017 by Community Manager, Hotel Management
Dear Jess, thank you for your preference in Beloved Playa Mujeres! We are more than happy to know that you enjoyed your stay with us and that our comfortable accommodation, immaculate beach and exquisite culinary options exceeded your expectations. Please know that we look forward to your return. Receive our warmest regards from sunny Cancun!
5 out of 5
Recommended
for Couples
by A verified traveler from Colorado

Nothing will compare to Beloved going forward.

Posted Aug 17, 2017
Pros: Everything!! Especially the customer service and the cleanliness of the hotel.
Location: We took the Catamaran Trip to Isle Mujeres and it was great. Very easy because it left from the marina across the street.
From the moment we arrived at the gate to the hotel to when we left, we loved every minute of our stay. The staff at the Beloved went above and beyond to make sure that we enjoyed our stay and had everything we wanted. The room was amazing. We had a Terrace Suite with Plunge Pool with three outdoor beds. Plenty of places to relax and enjoy the scenery. Everything was very clean and the maid service was awesome in taking care of us. The beach and pools were great and never crowded. We hung out at the Pool Bar a lot and managed to have hours pass drinking and talking to other couples at the resort. Everyone was friendly including staff and other guests. Food and drink were amazing and there were plenty of choices. We really enjoyed the Isla Grill and found ourselves there a lot for Breakfast and Lunch. The steaks at Isla Grill were some of the best I have ever had. This is a perfect hotel for an Anniversary or Honeymoon and I can't think of a single thing that I would have asked to be different except for the fact that going forward I know that I will compare all trips and vacations to the Beloved and the amazing experience that it was.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Tropical Paradise

Posted Aug 17, 2017
Simply incredible vacation. Location, setting, property, service, food. Everything was superb.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, California

Best Hotel/ wonderful experience

Posted Aug 15, 2017
First time going to Cancun decided to stay at the Beloved Hotel. This Hotel is outstanding I left the hotel amazed and extremely happy because of the service. All the stag in the Hotel was amazing they went beyond helping and satisfying our needs. It was my boyfriend birthday and he was so extremely happy for all the details and surprises we used to see coming back to our room. The food was delicious loved the breakfast buffet. The beach was clean the service was outstanding. Our room was very spacious and cleaned everyday. The 24 hour service was just amazing. And the Mexican fiesta with the buffet was awesome and delicious. I want to thank all the staff at beloved for making our vacation and my boyfriend birthday incredible and al the loves they gave us. We defetenely felt at home we think they our new family. Many thanks to all the amazing personel from the front desk to the waiters, waitress, door person, cleaning people, chefs, cooks, bartenders, Dj's and management. Defenetely coming back to beloved. Can't wait to see my new beloved family again.
Comment from Hotel Management
Aug 18, 2017 by Community Manager, Hotel Management
Dear Janet, thank you for selecting Beloved Playa Mujeres as the host of your boyfriend's Caribbean birthday celebration! We are overjoyed to know that you both enjoyed your time at the hotel, and that our comfortable accommodations, immaculate beach, thoughtful staff, all inclusive services and exquisite culinary options made your celebration even more special. Rest assured that we will share your beautiful comments with our colleagues on property. They will be happy to receive your compliments! Please know that we all look forward to welcoming you and your boyfriend back home! Receive our best wishes from sunny Cancun!
5 out of 5
Recommended
for Couples
by A verified traveler from Carrollton, TX

Perfect All-Inclusive Hotel in Playa Mujeres

Posted Aug 15, 2017
Pros: Food, service, no kids, water sports.
Very nice hotel with great staff. Very quiet with no kids. Food and drinks were both excellent and the staff went out of their way to make us feel welcome. Room (jr. suite) was large and clean. Jose at the restaurant by the pool went well above expectations to give us a great last night dinner. This is the only place I would go back to in Cancun/Playa Mujeres.
Comment from Hotel Management
Aug 18, 2017 by Community Manager, Hotel Management
Dear Brent, thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for sharing your fantastic experience with all our Expedia viewers. It brings us much joy to know that our comfortable accommodation, attentive staff, excellent culinary options and beverages and fun water activities made your stay even more memorable. Rest assured that we will share your amiable comments with our colleagues on property, especially our valued staff member Jose. They will be more than happy to receive your compliments. Please know that it would be a pleasure to welcome you and your beloved one back for another great stay with us! Receive our warmest regards from sunny Cancun!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Aug 15, 2017
Pros: Everything.
Cons: It's perfect.
Location: As long as weather doesnt suck, it's perfect.
Everything was perfect! It's clean, staff is outstanding, food is great - favourite part is that no reservations are needed for hotels, just walk in and eat.
Comment from Hotel Management
Aug 16, 2017 by Community Manager, Hotel Management
Thank you for your preference in Beloved Playa Mujeres! It brings us much joy to know that our immaculate property, attentive staff, exquisite culinary options and no-reservation policy made your holiday even more enjoyable. Thank you for your review, and we look forward to welcoming you and your beloved one back to the hotel. Please receive our warmest wishes from sunny Cancun!
3 out of 5
by A verified traveler from North Carolina

Went to this resort for our 20 year anniversary

Posted Aug 14, 2017
Pros: The beach area was top notch. Everything was clean. Great water activities.
Cons: Wifi, Room Service in morning hours delivered on something other than carts, muffle sounds to the rooms with something under the door. Train staff.
Location: The location was not good at all. It is very prohibitive to getting out & about & not much at all close by. Getting a taxi to go anywhere was $$$$.
The pros: Hotel is very clean. Very close to beach. Great water activities. Most of the staff was accommodating & helpful. The Spa. The cons: The WiFi is basically unusable. This made communicating with our young daughter & seeking out other things to do in the area most difficult. They offer room service 24/7, which seems like a Pro, except that they use carts to transport to the rooms & there is a space under the doors such that whenever someone would go down the hall with this cart, it would make a lot of noise in our room. Two nights in a row around 4am, it sounded like someone had crashed one of these carts in the hallway, lots of broken glass. If you do not drink liquor, you will probably not get your moneys worth here as a LOT of the focus is around alcohol, to the point that many of the staff will ask you how much tequila you drank that day, or night before. This started for us within 30 minutes of being there. The food in the restaurants is at least 90% static, meaning you will be choosing from the same menus for your stay. 2 of the restaurants are outside, which sounds nice, but when you get there... the heat & humidity make it unbearable. They have a sushi bar & juice/smoothie bar also outside. This too seems like a nifty idea, until you realize that sushi & juice/smoothies need to stay ultra cold & that is impossible here. We tried the juice & both got sick on our first day as a result, so avoid that at least in the latter hours of the afternoon.
Comment from Hotel Management
Aug 18, 2017 by Community Manager, Hotel Management
Dear JS, thank you for sharing your discontent regarding your stay with us. Given your feedback about the food, we apologize for not exceeding you expectations. At Beloved Playa Mujeres, our expert Chefs and Kitchen Staff are also committed to provide our guests with an excellent dining experience. By standard, the best quality ingredients are carefully selected to provide a wide variety of exquisite culinary options that are outstanding in taste and presentation; which in turn are designed to ensure the full satisfaction of our guests. Rest assured that Beloved Playa Mujeres undergoes continuous health and safety inspections to secure that the best practices are met at Food & Beverage production level. Furthermore, we appreciate your feedback about the Wi-Fi and the noise of the room service delivery cart, which serves us to review our internet connection and room service standards and implement necessary improvements. Rest assured that your review have been forwarded to all related departments in order to avoid similar situations. On a more positive note, we are glad to know that our immaculate property, world class Spa, all-inclusive service and exciting water activities made your holiday more enjoyable. We truly hope that despite the unsatisfactory occurrences you can grant us the opportunity to welcome you back to the hotel in order to reinstate your confidence in our services. Receive our warmest regards from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

PARADISE!!!!

Posted Aug 13, 2017
Pros: Great food options, nice beach, beautiful hotel rooms, amazing service
Unforgettable experience! We went to this resort with my mom in October 2016 and we loved it! Amazing food, outstanding customer services, beautiful, clean rooms with private swimming pools and Jacuzzi. This vacation will be ALL ABOUT YOU! You are treated with such a care and attention. Highly recommend it. Definitely will go back.
Comment from Hotel Management
Aug 16, 2017 by Community Manager, Hotel Management
Dear Anna, first and foremost, thank you for selecting Beloved Playa Mujeres as the destination of your Caribbean holiday and for recommending us to all Expedia users. We are very happy to know that our comfortable accommodations, exquisite food options, attentive staff and immaculate beach made your holiday even more enjoyable. Once again, thank you for your review, and we all look forward to welcoming you back for another amazing holiday in paradise!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Excellent All-inclusive

Posted Aug 13, 2017
Wonderful hotel and staff. Food, beach, pools, staff - all at the top of their game!
Comment from Hotel Management
Aug 16, 2017 by Community Manager, Hotel Management
Dear Don, thank you for your preference in Beloved Playa Mujeres! We are delighted to know that our attentive staff, exquisite culinary options, immaculate beach and excellent swimming pools made your holiday even more special! Please know that we look forward to welcoming you back for another great stay in Cancun!