Comfy beds with plenty of room. AC in room was great. However the AC in the common areas (hallways, dinning room) was not on. We were sweating every morning during breakfast which was very uncomfortable. The breakfast itself was pretty good and even had an omelette station.
The room is clean. Staff is friendly and breakfast is good. Location is just off a major road but does not feel busy. Very quiet and safe. Restaurants are nearby and just a few minutes from Xcaret park. Price is very reasonable. I would stay here in the future.
Beach area is beautiful, the service from the staff is 1st class. The hotel is closing this year to be renovated as it is showing sign's of age.
Everything was great!! I love everything about this hotel, May be the shows at night has to be more longer cause we will like to spend more time at the theatres
I liked everything! Everyone was really welcoming, the food was delicious.
The room wasn't in the best condition. The headboard had fallen off, the clock didn't work, reading light needed to be repaired, and several numbers on the safe wouldn't work. The shower didn't have any water come out on the warm side several times. The staff was very friendly and fun to be around ...
The al carte Restaurants could be better, property is starting to show its age, had a good time and would probably book again.
The beach had a lot of seaweed and the swimming pools require more maintenance... The service and food were good..
The resort was impeccable, you could see people working from dawn to dusk to keep it clean and shiny. Very courteous staff. Kudos to everyone, Including Paola (concierge), Mario the chef who prepared the best beach paella and Eliezer one of our waiters. The buffet meals were a nice surprise, wasn't ...
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