Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Sonesta Select San Ramon

3 out of 5
Sonesta Select San Ramon
18090 San Ramon Valley Blvd, San Ramon, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 1000 reviews" "
Rating 8 - Good. 291 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

6/10 Okay

Patrick

Traveled with partner
Disliked: Staff & service
Freeway noise.
Stayed 3 nights in Apr 2024
Response from Jacob Kinney on Apr 20, 2024
Thank you foir your feedback Patrick! We apologize that there was freeway noise that made your stay less enjoyable. If you stay with us again, we will try and get you on the non freeway side so that it isnt an issue

6/10 Okay

Breanna

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Hotel is average, rooms are decent. I booked a king room online and at arrival they said they had none left and switched me to two queens. The floors were not cleaned very well, with dirt collecting in the corners and trash under tables and curtains. Elevator was very dirty. Homeless people living in the bushes in the back corner of the parking lot. Idk if I would stay here again, I think it’s priced too high for what it is.
Stayed 2 nights in Apr 2024
Response from Jacob Kinney on Apr 20, 2024
Thank you for your feedback Breanna. We would like to offer our sincerest apologies about any issues with the cleanliness of the room. We pride ourselves on having clean rooms and it is disappointing when we hear that a room is not up to our cleanliness standards. We will address this with our housekeeping staff so that this isnt an issue again.

10/10 Excellent

Rogelio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Jacob Kinney on Apr 20, 2024
Thank you so much for your feedback! We are very happy that you enjoyed your stay with us! We hope you stay with us again!

6/10 Okay

Mauricio

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Heated pool not working, noisy room
Stayed 1 night in Apr 2024
Response from Jacob Kinney on Apr 19, 2024
Thank you for your feedback Mauricio! We do apologize for having issues with our pool- we are currently working to get the fixed quickly. We also would like to aplogize about the noisy room. I do see your room was on the freeway side of the hotel, which can get a little loud. If you stay with us again, we will get you on the non freeway side, where it isnt so noisy

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jacob Kinney on Apr 19, 2024
Thank you so much for your feedback Jennifer! We are so pleased that you had an enjoyable stay with us! We hope to see you again

10/10 Excellent

Veronica R

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay
Stayed 3 nights in Apr 2024
Response from Jacob Kinney on Apr 19, 2024
Thank you so much for your feedback Veronica! We are so pleased that you enjoyed your stay with us! We look forward to you staying with us again in the future

6/10 Okay

Sebastian

Liked: Cleanliness, amenities, property conditions & facilities
Traffic was loud
Stayed 2 nights in Apr 2024
Response from Jacob Kinney on Apr 19, 2024
Thank you for your feedback Sebastion! We do apologize for the traffic noise- sometimes being on that freeway side can get a bit noisy. We hope you stay with us again, and we will make sure to get you on the non freeway side of the hotel!

10/10 Excellent

Susan, Washingtonut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first stay here. Loved it! Close to family. Facilities and room were great.
Stayed 7 nights in Mar 2024
Response from Jacob Kinney on Apr 8, 2024
Thank you so much for your feedback! We are so pleased that you enjoyed your stay with us! We hope to see you stay with us again!

6/10 Okay

Vanneda

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities
Connecting to WiFi was very slow. I had trouble getting Netflix to load up. I booked a king size room but was given a queen size room. One of the bed sheet had a red stain on it, my bathroom had half a roll of toilet paper, and my desk was missing a chair. However, staff was friendly, easy parking, and a very convenient location to shops and work.
Stayed 3 nights in Mar 2024
Response from Jacob Kinney on Apr 7, 2024
Thank you for providing us with this feedback, We would like to apologize for the issues that you had with the room. We will address these issues directly with our housekeeping staff

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
All of the above marked: quiet, safe, easy parking, and conveniently located when in town visiting family. My only disappointment is the vanity sink counter had very limited space to place toiletry bag, shaving kit or cosmetic bag on top. Everything falls into the sink. Room was a little chilly upon arrival and the heater was a little noisy. Beds were very comfortable but couldn’t get comfortable because of the chill in the room. Once the heater was turned on, it helped immensely. Great price for the room!
Stayed 1 night in Mar 2024
Response from Jacob Kinney on Apr 5, 2024
Thank you for your feedback Rose! We are pleased that you enjoyed your stay with us. We do apologize for those issues that you had, but are glad that that didn't take away from you enjoying your stay with us. We hope to see you again

10/10 Excellent

Steve, Napa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jan 2024
Response from Jacob Kinney on Mar 17, 2024
Thank you for your feedback Steve! It is greatly appreciated! We hope to see you again in the future

10/10 Excellent

Steve, Napa

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Jacob Kinney on Mar 17, 2024
Thank you so much for your feedback Steve! It is greatly appreciated

10/10 Excellent

Alejandro

Liked: Staff & service, property conditions & facilities
K
Stayed 1 night in Mar 2024
Response from Jacob Kinney on Mar 13, 2024
Thanknyou for staying with us! We hope you stay with us again in the future

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Mar 2024
Response from Jacob Kinney on Mar 11, 2024
Thank you so much for your feedback Luz! We are so glad that you enjoyed your stay with us. We hope you stay with us again!

10/10 Excellent

catalina

Stayed 3 nights in Mar 2024
Response from Jacob Kinney on Mar 26, 2024
Thank you so much for your feedback! We are so pleased that you enjoyed your stay with us! We look forward to having you stay with us again!

10/10 Excellent

catalina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 2 nights in Feb 2024
Response from Jacob Kinney on Mar 3, 2024
Thank you for your feedback Mrs. Siri! We are glad you enjoy staying at our hotel and we hope to see you again

4/10 Poor

Nicol

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The cleanliness of the room and property was very poor. Couldn’t wait to check out. No way it could pass basic public health standards.
Stayed 4 nights in Feb 2024
Response from Jacob Kinney on Mar 4, 2024
Hi Nicol- Thank you so much for your feedback. We would like to sincerely apologize for any cleanliness issues you had on our property. We take pride in having a very clean hotel, and very clean rooms. We would love to talk with you more about your expoerience so that we can learn from this and ensure that no other issues like this come up

4/10 Poor

Robert

Business traveler, Traveled with family
I checked into my room at approximately 2 pm, and was NEVER told about an "early check in fee"!! Upon. checking out I was charged $20.00 as an "early check in fee"! I have traveled all my life and was never charged for something like this. I told the desk clerk I would not pay it and she told me she would correct it. We will see! Also, they charge $4.00 resort fee. This place is far from a resort!! Will not be returning. Also, thanks for the $4.50 cup of coffee in the lobby. Pathetic.
Stayed 1 night in Feb 2024
Response from Jacob Kinney on Mar 4, 2024
Thank you for your feedback Robert. I apologize for any inconveniences that we caused during your stay. Our check in time is 4:00pm and any early arrivals are subject to an early check in fee. If you would like to discuss this anymore, please contact the hotel and somebody would be happy to discuss this with you.

6/10 Okay

Gilmar

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Jacob Kinney on Feb 23, 2024
Thank you for your feedback Gilmar! It is greatly appreciated. Is there anything that you think that as a hotel we can improve on? We are always looking to see what we can do to make the guest experience better

10/10 Excellent

Anita

Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the staff was extremely nice and welcoming. The room was a good size, everything was clean. The bed was very comfortable and the tv is a great size to watch and enjoy movies.
Stayed 1 night in Feb 2024
Response from Jacob Kinney on Feb 21, 2024
Thank you so much for your feedback Anita! We are so happy youve enjoyed your stay with us. We hope you choose to stay with us in the future

10/10 Excellent

Kenneth

Stayed 1 night in Feb 2024
Response from Jacob Kinney on Mar 22, 2024
Thank you for your feedback Kenneth! It is greatly appreciated

6/10 Okay

catalina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really, really HARD beds.....could NOT sleep...my wife had to sleep on the couch!
Stayed 2 nights in Feb 2024
Response from Jacob Kinney on Feb 15, 2024
Thank you for your feedback Catalina! We would like to apologize that you had issues with the bed. We typically get comments about how comfortable our beds are so we will check that room out and see what the issue with that bed is.

6/10 Okay

Etna

Traveled with group
Air conditioning was extremely loud especially at night.
Stayed 1 night in Feb 2024
Response from Jacob Kinney on Feb 5, 2024
Hello Etna, Thank you so much for your feedback! On behalf of the whole team hear id like to apologize for any issues that you had with the room, especially the loudness of the air conditioning unit. We will have our engineer take a look at that unit, as our units are not typically that loud.

8/10 Good

Michael, SAN JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
good stay great staff
Stayed 1 night in Feb 2024
Response from Jacob Kinney on Feb 3, 2024
Thank you so much for your feedback Michael! We hope that you stay with us again

10/10 Excellent

Michael, SAN JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value..great staff. would recommend no problem.
Stayed 1 night in Feb 2024
Response from Jacob Kinney on Feb 3, 2024
Thank you so much for your feedback Michael! We are so happy that you enjoyed your stay with us. We hope that you stay with us again!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jacob Kinney on Feb 3, 2024
Thank you so much for your feedback Michael! It is greatly appreciated!

10/10 Excellent

Charlene

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location right off the freeway, this hotel is clean and comfortable. The room we got had an ample space even with a king and a pullout bed/couch. There is no microwave in the room but there is one by the lobby. Check in and check out was quick and easy, ample parking and was located in a very quiet part of town. Within walking distance was a restaurant, a gas station with a convenience store. A little further down the street is big retail stores target, Whole Foods and a big high end, open space mall with lots of shopping and dining spots to choose from. The best part? It’s not overly expensive to stay here. Highly recommended when visiting San Ramon area.
Stayed 2 nights in Jan 2024
Response from Jacob Kinney on Feb 3, 2024
Thank you so much for your feedback Charlene! We are so pleased that you enjoyed your stay with us. We look forward to yoy staying with us again!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jacob Kinney on Jan 26, 2024
Thank you for your feedback Debra! We are very pleased that you enjoyed your stay. We hope to see you with us again!

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jacob Kinney on Jan 22, 2024
Thank you for your feedback Thomas! It is greatly appreciated! We hope to see you stay with us again!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jacob Kinney on Jan 22, 2024
Thank you for your feedback Barbara! We are so pleased that you enjoyed your stay with us! We hope to see you stay with us again!

8/10 Good

JoAnn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The stay is almost excellent, the only issue (not big) is there’s hardly any water pressure in the shower.
Stayed 2 nights in Jan 2024
Response from Jacob Kinney on Jan 19, 2024
Thank you so much for your feedback JoAnn. We are so pleased that you enjoyed staying with us! We hope that you choose to stay with us again the next time youre in the area!

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jacob Kinney on Jan 15, 2024
Thank you so much for your feedback Cynthia!! We are very happy that you enjoyed your stay with us. We hope to see you stay with us again!

8/10 Good

Teresa

Business traveler
Stayed 8 nights in Nov 2023
Response from Jacob Kinney on Jan 15, 2024
thank you for your feedback Teresa! We are very pleased that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Daniel de

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great value and nice property
Stayed 1 night in Jan 2024
Response from Jacob Kinney on Jan 8, 2024
Thank you so much for your feedback Daniel! We are so pleased that you enjoyed your stay with us. We hope that you decide to stay with us again in the future!

10/10 Excellent

vicente

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s safe and peaceful in the area
Stayed 1 night in Dec 2023
Response from Jacob Kinney on Dec 28, 2023
Thank you for your amazing feedback Vicente! We appreciate you staying with us and we hope to see you again!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will certainly return!
Extremely friendly & responsive! Wish they had a free breakfast. Nice size rooms.
Stayed 7 nights in Dec 2023
Response from Jacob Kinney on Dec 28, 2023
Thank you for your feedback James! We appreciate your feedback, and we look forward to seeing you again

4/10 Poor

maggie

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
description in yelp
Stayed 1 night in Dec 2023
Response from Jacob Kinney on Dec 29, 2023
Hi Maggie: Thank you for your feedback! We would like to sincerely apologize for these issues that you had with your stay. We strive to ensure all of our guests have an enjoyable stay in a comfortable room, and i do apologize we were unable to provide that for you

10/10 Excellent

Francis

Traveled with family
Stayed 4 nights in Dec 2023
Response from Jacob Kinney on Dec 28, 2023
Thank you for your feedback Francis! It is greatly appeciated, and we hope to see you back

8/10 Good

alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jacob Kinney on Dec 28, 2023
Thank you for your feedback Alison! It is greatly appreciated, and we hope to see you again!

8/10 Good

Srirama, Ellisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no attached restaurant.
Stayed 2 nights in Dec 2023
Response from Jacob Kinney on Dec 24, 2023
Thank you for your feedback! It is greatly appreciated. We do apologize for not having an on sire restaurant, but there are many restaurants very close to the area, including one in the same parking lot

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jacob Kinney on Dec 22, 2023
Thank you for your feedback! We are so pleased that you enjoyed your stay with us! We hope you choose to stay with us again!

2/10 Terrible

Onursal

Stayed 1 night in Dec 2023
Response from Jacob Kinney on Dec 18, 2023
Onursal- I would like to apologize for any negative exoeriences that you had with our hotel. I did see that you werent able to stay and had to cancel your stay. I would love to hear from you as to why your experience was negative.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jacob Kinney on Dec 17, 2023
Thank you for your feedback Steve! It is greatly appreciated!

10/10 Excellent

Deysi

Stayed 1 night in Dec 2023
Response from Jacob Kinney on Dec 15, 2023
Thank you so much for your review Deysi! We are so pleased that you enjoyed your stay with us, and we hope that you stay with us again!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Photos not representative
Older hotel that has been renovated. Bathtub with no shower curtain? Website photos certainly oversell the condition of the rooms. It did the job for a quick overnight stay (in late and out early), but it felt old and tired.
Stayed 1 night in Dec 2023
Response from Jacob Kinney on Dec 15, 2023
Thank you for your feedback! We would like to sincerely apologize for any issues that you had with the room, especially that the room did not have a shower curtain. All of our tubs should have a shower curtain, so we will address that immediately.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jacob Kinney on Dec 15, 2023
Thank you so much for your feedback Deborah! We are glad that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Edem

Liked: Cleanliness, staff & service, property conditions & facilities
Room was warm; no need to turn on heater Despite being next to elevator, it wasn’t horribly loud
Stayed 1 night in Dec 2023
Response from Jacob Kinney on Dec 12, 2023
Edem-Thank you so much for your feedback. We are pleased that you enjoyed your stay with us! We hope that you stay with us again

10/10 Excellent

Raul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jacob Kinney on Dec 12, 2023
Raul- We are so pleased that you enjoyed your stay with us! We hope to see you again the next time you are in San Ramon

6/10 Okay

Reanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jacob Kinney on Dec 12, 2023
Thank you for your feedback Reanna. We hope that you stay with us again.