Ratings based on 374 Verified Reviews

2.8 out of 5
42% of guests recommend
3.0 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted May 20, 2017
The room was not very clean. It smelled like cigarettes in the entire building. The bathroom wasn't very clean .!
Comment from Hotel Management
May 21, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback. I apologize the cleanliness of your room was not to the par and that you were inconvenienced by the smell of smoke while here. We work hard to provide a clean and comfortable environment, so we ensure you that we will follow up on your concerns and address them appropriately. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
1 out of 5
by A verified traveler

Dirty sheets, broken shower curtain rod hanging

Posted May 2, 2017
First non smoking room stunk like cigarettes, droor was broken, glued together and painted white, peeling floor, horrible repairs in drywall, cheap, cheap, cheap! Second room had sticky spots all over the kitchen floor and dirty spots on the shower curtain and bed sheets, something brown, not stained. Save your money and go somewhere else. Way over priced.
Comment from Hotel Management
May 5, 2017 by General Manager , Hotel Management
Please accept my apology for the problems you encountered with your room. You deserved a comfortable stay, and we did not live up to your expectations. Your feedback will be shared with our respective teams and we will be more diligent in our efforts. We hope you will give us another chance to provide you with a better experience. Sincerely, General Manager 
2 out of 5
by A verified traveler

Low price for a reason

Posted Apr 24, 2017
Front desk staff are inefficient, room has not been thoroughly cleaned in a long time as evidenced by hair stuck to bathroom walls and ceiling, dust everywhere, broken "closet" pieces, filthy windows, dirty kitchen, and light fixtures that sometimes work.
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
Thank you for being our guest. We sincerely apologize for the service issues you encountered during your visit and regret the inconvenience it caused. We take your comments seriously and will use them to ensure we consistently deliver a great service for future guests. We appreciate your business and hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Sincerely, General Manager
1 out of 5
by A verified traveler

Horrible dirty

Posted Apr 23, 2017
Bathrooms dirty tub rusted horrible staff very rude breakfast a joke
Comment from Hotel Management
Apr 25, 2017 by General Manager, Hotel Management
Thank you for the review. We are extremely concerned to read your comments for the cleanliness issue and rude behavior of our associates. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. I apologize for this unpleasant experience and hope you will consider giving us a second chance to serve you better. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Shire CA

Close to BART.

Posted Apr 21, 2017
It's perfect if you're looking for an inexpensive place to rest. Stayed after a Warriors game and was at Six Flags Discovery Kingdom early the next morning. Everything is close by.
Comment from Hotel Management
Apr 22, 2017 by General Manager, Hotel Management
We appreciate your stay and for taking the time to leave your feedback. It’s our pleasure knowing you loved our location being close to the places of interest in our area and the affordable rates. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Palmdale, CA

Definitely worth the price !

Posted Apr 16, 2017
I enjoyed my stay at this hotel. It was only about $20.00 more than the cheapy hotel I almost went to. It had a refrigerator, a stove and a microwave. The hotel was very clean and the staff was very accommodating. I would definitely recommend this place to everyone.
Comment from Hotel Management
Apr 17, 2017 by General Manager, Hotel Management
Michael, thank you for sharing your wonderful experience at Extended Stay America - Dublin - Hacienda Dr. We are delighted to know you not only enjoyed our outstanding hospitality and the amenities but also found us to be a great value. We appreciate your recommendation and hope to be your first choice every time you visit our area. Sincerely, General Manager
4 out of 5
by Ruth

Great location

Posted Feb 23, 2017 on Hotels
My stay was very good. One drawback...the receptionist would not get off a personal call to check me in. I had to wait until her soft goodbyes and I'll call you back were exhausted Otherwise...the local area.is good. Very clean hotel.
Comment from Hotel Management
Mar 30, 2017 by Manager, Hotel Management
The team and I appreciate you taking the time to share your comments. I'm glad that you had an overall pleasant stay and that our convenient location was beneficial; however, I am disappointed to read that you had to wait to be check in. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
4 out of 5
by Jeana

Posted Feb 20, 2017 on Hotels
Could of been better choices for breakfast
Comment from Hotel Management
Mar 29, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad you had a pleasant, yet disappointed that our grab-and-go breakfast did not meet your expectations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
by Malhar

This traveler left a rating score only Posted Feb 20, 2017 on Hotels
2 out of 5
by A verified traveler

Meh

Posted Feb 17, 2017 on Hotels
Reserved a non smoking room. Upon check in they said they ran out. They gave me a smoking room that they "did a deep conditioning on". Smelled like smoke felt gross but I was too tired from a day of travel to complain and tired enough to sleep. Luckily it was only 1 night. Reminded me of the Seinfeld episode about taking reservations and holding reservations.