Ratings based on 722 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Excellent hotel!

Posted May 21, 2017
Everything was perfect! Clean and very comfortable. The bed was heavenly and very pretty grounds. There was some repair work but that did not deter me from enjoying my stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Gorgeous room, full kitchen

Posted Apr 30, 2017
Excellent place. Bed was so comfortable. Delicious full breakfast and omlet station. Very impressed!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice hotel at a convenient location

Posted Apr 22, 2017
Room was very clean and comfortable. Nice decor. Staff was not particularly friendly but addressed my needs promptly. Wish the breakfast hours are little longer.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Ramon, CA

Nice hotel

Posted Apr 17, 2017
The continental breakfasts were very nice, large area to eat in. Clean hotel.
3 out of 5
by Kenneth

Mediocre hotel.

Posted Mar 24, 2017 on Hotels
This hotel is in the middle of a remodeling. We stayed in a newly completed room and it felt at least twenty years out of date. We anticipated Hyatt would be a high end hotel. This felt half a step above a Motel 8.
4 out of 5
by Stephen

Good stay for the money

Posted Mar 20, 2017 on Hotels
Fairly nice hotel. A few issues, including a super loud A/C, a shower rod that kept falling down, mediocre pillows and the overwhelming smell of fresh drywall. However, the staff is top notch, the breakfast buffet was excellent, and the location and price are great.
Comment from Hotel Management
Mar 23, 2017
Thank you for your feedback regarding your most recent stay and I apologize for the inconveniences during your stay. Our hotel rooms are currently undergoing a renovation so that may account for the smell in the room. We are already looking into installing glass shower doors to replace the shower rod, but I apologize the shower rod in your room was not set up correctly. Thank you for your feedback on the A/C, I will have our maintenance team take a look at the unit in your room. I am happy to hear that you enjoyed our breakfast buffet and thank you for the kind words about our staff. I will be sure to pass along your comments to them and let them know to keep up the good work. We look forward to welcoming you back the next time you are in San Ramon! Sincerely, Jeff Paluck Assistant General Manager II
3 out of 5
Recommended
for Everyone
by A verified traveler from philly , pa

Nice hotel very convenient location

Posted Mar 20, 2017
The hotel is centrally located to everything, easy drive to shopping, hwy and park. Staff is very friendly. The room is overall clean but the size is a little bit small for us- a studio room with kitchen, king bed and a pullout sofa bed. Overall nice hotel to stay.
Comment from Hotel Management
Mar 23, 2017 by Jeff P, Hotel Management
Thank you for your feedback about our property. I will pass along your comments to our staff and let them know to keep up the good work. I also wanted to let you know that we do offer a larger 1 bedroom suite that may better fit your needs on your next visit. Thank you for staying with us and we look forward to welcoming you back on your next visit! Sincerely, Jeff P. Assistant General Manager II
4 out of 5
Recommended
for Everyone
by A verified traveler from Reno,NV

Nice hotel. Convenient and has nice breakfast.

Posted Mar 7, 2017
Easy checkin, friendly staff, and fully equipped rooms. The hotel is convenient to shopping and business.
Comment from Hotel Management
Mar 12, 2017 by Jeff, Hotel Management
Thank you for the kind review. I'm glad you were able to enjoy our hotel amenities and I hope we have the pleasure of serving you in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

A CA gem!

Posted Feb 25, 2017
Pros: Great location. Close to many good quality restaurants.
Cons: Ingress/egress. Vehicles come around the corner rather quickly.
The one bedroom suite was a good size. Plenty of room to spread out with a fully equipped kitchen. Breakfast buffet was phenomenal.
Comment from Hotel Management
Mar 5, 2017 by Jeff, Hotel Management
Thank you for reviewing our property! I'm glad you enjoyed the complimentary breakfast buffet and were able to relax in the guest room. I look forward to welcoming you back on your next visit!
4 out of 5
by Ignacio

Weekend dancing getaway

Posted Feb 14, 2017 on Hotels
We have stayed here before and enjoyed it then and now.