Exterior

Reviews of Lafayette Park Hotel & Spa

4 out of 5
Lafayette Park Hotel & Spa
3287 Mt Diablo Blvd, Lafayette, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 705 out of 1006 reviews" "
Rating 8 - Good. 212 out of 1006 reviews" "
Rating 6 - Okay. 54 out of 1006 reviews" "
Rating 4 - Poor. 28 out of 1006 reviews" "
Rating 2 - Terrible. 7 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, elegant ( European style hotel with spacious rooms, lovely courtyards, good restaurant, spa facilities, professional and obliging staff and many small amenities that add to the visit
Stayed 2 nights in Mar 2024

10/10 Excellent

Schanon

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Juley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Nice restaurant on property. East access to highway
Stayed 1 night in Mar 2024
Response from Nick on Mar 19, 2024
Dear Juley,Thank you for your kind review!We're delighted to hear that you enjoyed your stay at our hotel and found our restaurant to your liking. We're also glad that our convenient location provided you with easy access to the highway.We appreciate your feedback and hope to have the pleasure of welcoming you back for another pleasant stay in the future.Warm regards,Nick

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean, spacious suite
Stayed 1 night in Mar 2024

10/10 Excellent

linda, Fair Oaks

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly staff. Saff. Beautiful place& very confortable queen beds!!
Stayed 1 night in Mar 2024
Response from Nick on Mar 20, 2024
Dear Linda,Thank you for taking the time to share your thoughts with us!We're delighted to hear that you enjoyed your stay and found our hotel to be clean, comfortable, and welcoming. It's wonderful to know that our staff contributed to your positive experience with their friendly service.We're also pleased that you found our accommodations comfortable, especially our queen beds. We strive to provide our guests with a relaxing and enjoyable stay, and we're thrilled to hear that we succeeded in providing you with a comfortable night's sleep.We hope to have the pleasure of welcoming you back for another great stay in the future. Warm regards,Nick

10/10 Excellent

patti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, lovely hitel
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The property is meticulously maintained along with the most attentive staff making this place almost magical!
Stayed 2 nights in Feb 2024
Response from Nick on Mar 1, 2024
Dear John,Thank you so much for your kind words! We're thrilled to hear that you found our property meticulously maintained and our staff attentive. Creating a magical experience for our guests is always our goal, and we're delighted that you felt that during your stay with us. Your feedback means a lot to us, and we look forward to welcoming you back for another magical experience in the future!Warm regards,Nick

10/10 Excellent

Kevin

Stayed 2 nights in Feb 2024

10/10 Excellent

Stacey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!
Stayed 4 nights in Feb 2024

10/10 Excellent

Lita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel love the pool and spa
Stayed 2 nights in Feb 2024
Response from Nick on Mar 2, 2024
Dear Lita,Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our beautiful hotel and that you particularly loved our pool and spa facilities. Your satisfaction is our top priority, and we're thrilled that we could contribute to making your experience enjoyable. We hope to welcome you back soon for another relaxing stay!Warm regards,Nick

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable bed I think I have ever slept in. Rooms were super clean and comfortable. Hotel staff were so nice and helpful but not so friendly were the staff in the Bar and Grill. The grounds were beautiful buy parking for a full sized truck was tough. Spaces are super tight and short outside and good luck trying to park in the underground parking. I would probably not stay there again until they to do an update on the interior of the Hotel but overall happy with the stay.
Stayed 1 night in Feb 2024
Response from Nick on Mar 2, 2024
Dear Tony,Thank you for sharing your experience with us! We're delighted to hear that you found our beds exceptionally comfortable and that you enjoyed the cleanliness and comfort of our rooms. However, we apologize for any inconsistency in the friendliness of our staff at the Bar and Grill. Your feedback is valuable, and we'll address this with our team to ensure a more consistent experience for all guests.We're glad that you appreciated our beautiful grounds, but we're sorry to hear about the challenges you faced with parking a full-sized truck. We do have larger spaces in our side lot.Despite these issues, we're pleased to hear that you were overall happy with your stay. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Warm regards,Nick

10/10 Excellent

Allison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a little older, but very well kept, and had a nice charm to it. Plenty of space in the rooms, and lot of towels, glasses, etc. The tub was very big. Had a nice window that opened to the courtyard. Dinner and the bar were an easy walk. While we didn't use the gym, it was a nice set up. Even though it was a resort, there was no resort fee, which was nice.
Stayed 1 night in Feb 2024
Response from Nick on Mar 2, 2024
Dear Allison,Thank you for sharing your experience with us! We're delighted to hear that you appreciated the charm of our property and found it well-kept. We strive to offer great value to our guests, so we're happy to hear that you appreciated the absence of a resort fee. We hope to welcome you back for another enjoyable stay in the future!Warm regards,Nick

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

STEVEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean
Stayed 2 nights in Feb 2024
Response from Nick on Feb 6, 2024
Thank you, Steven! We're thrilled you find the property beautiful and clean. We look forward to your next visit,Warm regards,Nick

10/10 Excellent

Joseph Emidio Mele

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Peggy

Traveled with partner
Just a gorgeous setting and beautifully maintained. Loved everything about it.
Stayed 1 night in Jan 2024
Response from Nick on Feb 6, 2024
Peggy, we're delighted to hear you found our setting gorgeous and enjoyed the beauty of our well-maintained property. It's wonderful to know that you loved everything about your stay. Thank you for sharing your positive feedback with us!Warm regards,Nick

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my very favorite places and it never disappoints! The service is incredible and they have everything you need. A wonderful getaway!
Stayed 1 night in Jan 2024
Response from Nick on Feb 6, 2024
Deborah, Thank you so much for your wonderful review! We're thrilled to be one of your very favorite places and to hear that we consistently meet your expectations. Providing incredible service and ensuring you have everything you need for a wonderful getaway is what we strive for. We can't wait to welcome you back again soon!Warm regards,Nick

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience here. What mainly stood out was how nice and accommodating everyone working there is. They were very accommodating with an early check in and had my room clean and ready immediately when I arrived. I definitely recommend staying here
Stayed 1 night in Jan 2024

10/10 Excellent

Van

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Carl

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nick on Jan 2, 2024
Carl,We apologize that your rating was only 3 out of 5 stars. Is there anything specific we could have done differently to enhance your stay and make it more enjoyable?Sincerely,Nick

10/10 Excellent

Kathleen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nick on Jan 2, 2024
Kathleen,We're grateful for your 5 out of 5 rating. Your business means a lot to us, and we eagerly anticipate your next visit.Best regards,Nick

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Liked: Property conditions & facilities
I love this hotel - elegant yet homey. I will stay there again and again !
Stayed 2 nights in Dec 2023
Response from Nick on Dec 6, 2023
Dear Lisa,Thank you so much for your kind words! We're delighted to hear that you love our hotel and find it both elegant and homey. It's wonderful to know that you plan to stay with us again and again. We look forward to welcoming you back for more memorable experiences.If there's anything specific you enjoyed or anything we can do to make your future stays even better, please don't hesitate to let us know.Warm regards,Nick

10/10 Excellent

David Richard, Rocklin

Stayed 5 nights in Nov 2023

10/10 Excellent

Janet, Springfield

Stayed 2 nights in Nov 2023
Response from Nick on Dec 6, 2023
Janet,We are grateful for your 5-star rating. Thank you for choosing to stay with us, and we eagerly await your next visit.Warm regards,Nick

8/10 Good

Vivian

Liked: Cleanliness
It’s dated. I think it was built in the 1980s and feels its age. It’s the only hotel in Lafayette though for that area so if you were like me and needed to stay there then that’s what you get. The service is slow in general at the restaurant.
Stayed 1 night in Dec 2023
Response from Nick on Dec 6, 2023
Dear Vivian,Thank you for sharing your thoughts about your recent stay. We appreciate your feedback, and we take all comments seriously. We apologize for any inconvenience you experienced with the perceived age of our property. While our hotel does have a unique history, we strive to provide modern comforts and amenities.We also appreciate your feedback on the restaurant service, and we will address this with our team to ensure improvements are made.Your insights are valuable to us, and we hope to have the opportunity to welcome you back in the future, providing you with an even better experience.Best regards,Nick

10/10 Excellent

Ron

Stayed 1 night in Nov 2023

10/10 Excellent

Kathryn

Stayed 1 night in Nov 2023
Response from Nick on Nov 20, 2023
Dear Kathryn,Your exceptional rating is sincerely appreciated. We are grateful for your stay at the Lafayette Park Hotel & Spa, and we eagerly look forward to welcoming you back on your next visit.Warm regards,Nick

10/10 Excellent

john

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Nick on Nov 20, 2023
Dear John,We extend our gratitude for your outstanding rating. Your stay at the Lafayette Park Hotel & Spa was truly appreciated, and we eagerly anticipate your next visit.Warm regards,Nick

10/10 Excellent

Kevin

Stayed 3 nights in Nov 2023
Response from Nick on Nov 20, 2023
Dear Kevin,We thank you so much your exceptional rating. Your choice to stay at the Lafayette Park Hotel & Spa is truly appreciated, and we look forward to your next visit.Warm regards,Nick

10/10 Excellent

robert

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient location and great amenities
Stayed 1 night in Nov 2023
Response from Nick on Nov 14, 2023
Dear Robert,Thank you for your positive feedback! We're delighted to hear that you found our location convenient and enjoyed our amenities. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you again in the future.Best regards,Nick

10/10 Excellent

Claudia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

victor, cle elum

Liked: Cleanliness, staff & service, property conditions & facilities
Love the park!
Stayed 3 nights in Nov 2023
Response from Nick on Nov 14, 2023
Dear Victor,Thank you so much for your kind words! We're thrilled to hear that you love the Lafayette Park Hotel & Spa. We appreciate your feedback and look forward to welcoming you back for another wonderful experience.Best regards,Nick

10/10 Excellent

Falisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay...the staff were amazing and we will be back again! The grounds are well kept, the atmosphere is welcoming and pleasant!
Stayed 2 nights in Nov 2023
Response from Nick on Nov 14, 2023
Dear Falisha,Thank you for your lovely feedback! We're delighted to hear that you had a very nice stay and that our staff made a positive impression on you. It's wonderful to know that you enjoyed the well-kept grounds and found the atmosphere welcoming and pleasant. We can't wait to welcome you back for another delightful experience. Warm regards,Nick

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Lafayette
Super comfortable and friendly hotel. Great location.
Stayed 2 nights in Nov 2023
Response from Nick on Nov 14, 2023
Dear Peter,Thank you for your kind words! We're thrilled to hear that you found our hotel super comfortable and friendly. It's great to know you appreciated our location. If there's anything more, we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back!Warm regards,Nick

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Nancy Ellen, Sugar Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room fitness area and pool
Stayed 4 nights in Oct 2023
Response from Nick on Nov 3, 2023
Dear Nancy,Thank you for sharing your positive feedback with us! We're delighted to hear that you loved your room, the fitness area, and our pool during your stay. We take great pride in offering our guests a comfortable and enjoyable experience. If there's anything else we can do to enhance your next visit or if you have any suggestions, please don't hesitate to let us know. We look forward to welcoming you back soon.Best regards,Nick

10/10 Excellent

patti

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient and quiet . The restaurant is very good too!
Stayed 1 night in Oct 2023
Response from Nick on Nov 3, 2023
Thank you for your feedback, Patti! We're delighted to hear that you found our place super convenient and quiet. We're also pleased that you enjoyed the restaurant. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Best,Nick

6/10 Okay

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra fees
The stay was fine. front desk friendly but an additional $50.00 for resort and parking, no value here.
Stayed 1 night in Oct 2023
Response from Nick on Oct 24, 2023
Dear Wayne,We appreciate your feedback regarding your recent stay with us, and we take your comments seriously.It's heartening to know that your overall stay was satisfactory, and we greatly value your positive recognition of our friendly front desk staff.We would like to clarify that we do not charge a resort fee, but we do have a parking fee. This fee is in place to maintain our parking areas and remains competitive within the area. We understand your perspective on value, and your feedback will be carefully considered as we continuously assess our pricing and offerings.We sincerely hope you would reconsider staying with us in the future. If there are any specific preferences or requirements you'd like to discuss for your next visit, please do not hesitate to let us know.Warm regards,Nick

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!!
Stayed 1 night in Oct 2023

10/10 Excellent

Ken

Business traveler
Liked: Cleanliness, staff & service
Always meets or exceeds expectations
Stayed 1 night in Oct 2023

10/10 Excellent

Bruce

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feeling French
The hotel is French themed. You get the feel in the courtyard, when people are relaxing and having a glass of wine. Very nice and private pool and spa. Attached to the hotel is a nice restaurant/bar which has a relaxing atmosphere.
Stayed 2 nights in Oct 2023
Response from Nick on Oct 16, 2023
Dear Bruce,Thank you for your kind words and for taking the time to share your experience with us. We're delighted to know that you appreciated the French-themed ambiance of our hotel.Our courtyard, where guests can relax and savor a glass of wine, is indeed a special place. We're thrilled that you enjoyed our pool and spa, which are designed for relaxation and rejuvenation.The connection between the hotel and the restaurant/bar is something we take pride in. We're pleased that you found it to have a relaxing atmosphere that complements your stay.Your feedback is much appreciated. We look forward to welcoming you back in the future for another enjoyable visit.Warm regards,Nick

10/10 Excellent

Christina

Stayed 2 nights in Oct 2023

4/10 Poor

DARYL, los gatos

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
THE SHOWER VALVES SHOULD ALL BE REMOVED AND REPLACED WITH 2 DIMENSIONAL VALVES LIKE KOHLER. NEAR IMPOSSIBLE TO SET TEMPERATURE FOR SHOWER.
Stayed 1 night in Oct 2023
Response from Nick on Oct 16, 2023
Dear Daryl,Thank you for taking the time to share your feedback regarding the shower valves in your room. We appreciate your input as it helps us to continually improve our guests' experiences.I apologize for any inconvenience you experienced in trying to set the shower temperature. We value your suggestions and will certainly consider the possibility of installing 2-dimensional valves in our ongoing improvement discussions.Your comfort and satisfaction are very importance to us, and we are committed to making necessary enhancements to ensure a seamless and enjoyable stay for our guests.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warm regards,Nick

4/10 Poor

Faranak

Disliked: Staff & service
The hotel is ok but I didn’t like how rigid the staff is about late check out, no attempt to work out something to make the guest doesn’t have to sin about an hour or so in the lobby waiting my son to come back from her exam. I offered to pay $100 extra to the cleaning ladies who work until 4:30 to have my room cleaned later so I could have a late check out but the front desk person very cold said No. People who care try to find a way to make a guest who paid about $400 checked in at night and needed to wait for her son to be back from exam in the afternoon doesn’t have to sit in the lobby waiting …Almost everywhere the staff agrees for the late check out not here. The outdoor pool had dead insects so my son was grossed out and didn’t enjoy it but I thought it’s ok I’m here for great customer service but that didn’t happen either. Disappointed
Stayed 1 night in Oct 2023
Response from Nick on Oct 10, 2023
Dear Faranak,I want to begin by extending my sincerest apologies for any inconvenience you encountered during your recent stay at our hotel. Your feedback is incredibly valuable to us, and I genuinely appreciate you taking the time to share your concerns.I deeply regret that our response to your late checkout request did not meet your expectations and that the additional 30 minutes we could offer did not prove helpful. We understand the significance of accommodating our guests whenever possible. During your visit, however, we were operating at full capacity, with other guests eagerly awaiting their check-in time. This circumstance limited our flexibility in granting late checkouts.Regarding the cleanliness of the outdoor pool, please accept our apologies for any discomfort it may have caused your son. As outdoor pools are exposed to natural elements, the presence of insects can occur. Nevertheless, we take this matter seriously, and we will thoroughly investigate this issue to prevent any recurrence in the future.Our primary objective is to provide exceptional customer service to all our guests. Your comments have been shared with our team, and we consider them a valuable opportunity for improvement.I hope you might consider granting us another chance to offer you a more enjoyable experience during your next stay. If you decide to return, please feel free to reach out to me directly. I will personally oversee your visit to ensure it is as seamless and comfortable as possible.Warm regards,Nick

10/10 Excellent

Steve, Monterey

Traveled with family
Great stay
Stayed 1 night in Oct 2023
Response from Nick on Oct 5, 2023
Dear Steve,Thank you for your positive review! We're thrilled to hear that you had a great stay with us.If there's anything that could help us make your next visit even better, please don't hesitate to reach out.We look forward to welcoming you back for another excellent stay in the future.Best,Nick

8/10 Good

Parm

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why is there a parking fee when there is no valet service?
Stayed 1 night in Oct 2023
Response from Nick on Oct 5, 2023
Dear Parm,Thank you for taking the time to share your question regarding the parking fee at our hotel. We appreciate your feedback and would like to provide some clarity on this matter.While we do not currently offer valet service, the parking fee at our hotel is typically associated with the cost of maintaining and securing the parking facilities, including routine maintenance, security measures, and upkeep of the parking area. We understand that parking fees can be a concern, and we continuously evaluate our pricing structure to ensure it aligns with the value and convenience we provide. Your feedback is valuable in this regard, and we will certainly take it into consideration as we review our policies.If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out. We value your patronage and hope to have the opportunity to welcome you back in the future.Warm regards,Nick