Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers

Reviews of Marriott San Ramon

4 out of 5
Marriott San Ramon
2600 Bishop Dr, San Ramon, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 1000 reviews" "
Rating 8 - Good. 286 out of 1000 reviews" "
Rating 6 - Okay. 73 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful property.
Stayed 1 night in Apr 2024
Response from Property Management on Apr 24, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

MANUEL, Doral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 24, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar and grill. No convenient store near the hotel. Nice room . Balcony had no chairs.
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 15, 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

6/10 Okay

Lynne

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The toilet was very noisy as was the air conditioner/heater.
Stayed 1 night in Apr 2024
Response from Property Management on Apr 15, 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

10/10 Excellent

Stephan

Stayed 2 nights in Mar 2024
Response from Property Management on Apr 24, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jean, Philadelphia

Traveled with family and small children, Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing
Stayed 3 nights in Mar 2024
Response from Property Management on Mar 26, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a nice and welcoming lobby, the staff is friendly. Next time I will request my room to have a view of the pool and closer to the elevator
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 26, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Lili Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't have a long stay (just 1 nite) as I was participating in a Trade Show the next day. The rooms were nice and clean. I did order room service and my salad came without chicken as requested; I didn't call since it was late eve and I decided to eat dinner. The bed was a little hard for my taste and the pillows were huge. I didn't use them because they were so high but they looked nice. The event for ASSP was held the next morning and the venue was great for that show as I was an exhibitor. I usually stay at Marriott for business and will continue to do so. thanks.
Stayed 1 night in Feb 2024
Response from Luis D. on Mar 6, 2024
Dear Lili Ann, Thank you for taking the time to share your experience with us. We appreciate all of the feedback and we will work to improve on the quality of our services and products. We look forward to another opportunity to host you should your travels bring you back to the area.

10/10 Excellent

Elease

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and modern loved it here!! Super quiet & close to dining !!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

VIKRAM

Stayed 1 night in Feb 2024
Response from Property Management on Mar 26, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Kailyn

Stayed 1 night in Jan 2024
Response from Property Management on Mar 26, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 12, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it, every thing was nice and neat
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 8, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Marianne

Stayed 4 nights in Dec 2023
Response from Hotel Management on Jan 8, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Soudabeh

Liked: Cleanliness, amenities
Very good quality and staff are amazing too.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 8, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Vanesa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility, great rooms, and hospitable staff, what else could you want in a hotel
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful outside. Nicely remodeled rooms
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Modupe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
This is a pretty clean, organized, beautiful hotel. We came for 2nights of girl's get together at another location but we all stayed here, we were all taken care of. The customer service was top notch & I am picky, so when I say its good its pretty good. Every staff made sure were were taken care of. Fyi: wifi & Parking are not free, but I was ok with that, so no big deal.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 15, 2023
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the room!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 15, 2023
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

John

Stayed 3 nights in Nov 2023
Response from Hotel Management on Dec 15, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 28, 2023
Thank you for taking the time to review our hotel. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests, and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel soon!

10/10 Excellent

Jannett, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel was truly exceptional. The staff was incredibly accommodating, the rooms were immaculate, and the amenities exceeded our expectations. The attention to detail and the overall atmosphere made our experience unforgettable. We would highly recommend this hotel to anyone seeking a top-notch
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Kristi

Stayed 4 nights in Nov 2023
Response from Hotel Management on Dec 18, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 Terrible

Zara

Liked: Property conditions & facilities
Disliked: Staff & service
The housekeeping kept knocking on my door even after I put the do not Disturb she kept implying when I was checking out looking at her watch I asked if there was a problem as it’s only 9am . Such a terrible and annoying experience . I’ve stayed her twice too
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
Thank you for your review, Zara. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excellent

PAMELA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 15, 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

shabina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very well kept property. Befits the Marriott moniker.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Okay

Chad

Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 15, 2023
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

4/10 Poor

Arthur

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No working heater. Had to move THREE TIMES to get room with heater! Totally unacceptable!
Stayed 2 nights in Sep 2023
Response from Hotel Management on Nov 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

6/10 Okay

Evonne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Luis D. on Nov 6, 2023
Dear Evonne, Thank you for sharing your experience with us. I am disappointed to learn that your stay was short of perfect on this trip. We look forward to another opportunity to serve you in the future.

4/10 Poor

RaeAnn

Business traveler
There was no hot water for my entire stay. I had to take ice cold shower, which was not ideal considering I was here for an important business event. It would be nice for Mariott to give a credit or refund for some of my stay
Stayed 2 nights in Oct 2023
Response from Luis D. on Nov 6, 2023
Dear RaeAnn, please accept my sincere apologies for the unpleasant experience. Please contact me directly should your travels bring you back to San Ramon. We would like an opportunity to make things right for you. Sincerely,

8/10 Good

Lakshmi

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 20, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

6/10 Okay

Nancy

Traveled with partner
Liked: Cleanliness, staff & service
Nice grounds, could use more signage. Our room was on the 3rd floor facing the roof top mechanical equipment all running 24/7. It may not have been so loud in our room if our slider door would have closed & locked (not safe!). We also could not get our heater to warm our room. It was very chilly last night. Lighting is poor for older eyes & magnifying mirror would be appreciated. Rooms are nicely appointed.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for sharing your feedback with us. While we're happy that you enjoyed our nicely appointed rooms, we apologize for falling short in other areas. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

2/10 Terrible

Arthur

Liked: Staff & service
Disliked: Property conditions & facilities
No heating. Had to switch rooms 3 times!! This has never happened to me in any hotel !
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for your review, Arthur. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for providing such a wonderful rating, Yi! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Margaret M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from City Center and Annabel Lake. Our room has a balcony. So nice to sit and look out.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Thank you for sharing your experience with us and with your fellow travelers, Margaret! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Luis

Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 18, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Poor

Sharon

Traveled with partner
Disliked: Staff & service, amenities
Although this property is newly remodeled, we found the staff to be totally unconcerned about our report of no hot water to shower or bath. I ran the water at least 5 minutes before it began to marginally get warm, my husband tried to shower with no hot water. When reporting this issue, all we got was well no one else has complained! No offer of refunding a portion of the fee or anything. Just a blank stare and no concern for the issue. We left the hotel not being able to clean up or use the water facilities since there was no hot water. Nor do they tell you if the window is open none of the a/c or heating units work. We had to discover this ourselves!
Stayed 1 night in Oct 2023
Response from Jason G (Assistant Front Office Manager) on Oct 15, 2023
Thank you for your recent stay with us and for taking the time to share your feedback. I'm very sorry to hear about the issues that you experienced. This has been shared with the rest of the Front Office leadership team. If you choose to stay with us in the future, please ask for the Manager on duty to assist you. We would be grateful for the opportunity to make your stay excellent.

8/10 Good

Bryce, Salt Lake City

Stayed 1 night in Oct 2023
Response from Luis D. on Nov 6, 2023
Thank you for sharing your experience with us. We look forward to hosting you gain in the the future.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only negative was the air conditioning was out in the lobby and halls
Stayed 1 night in Oct 2023
Response from Luis D. on Oct 11, 2023
Donald, Thank you for sharing your experience with us and the great score. We are actively working on our property to ensure we provide a comfortable overall stay in the future. Hope to see you again.

6/10 Okay

Matthew, Los Angeles

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, is near shopping and restaurants and easy freeway access. Hotel is in need of updating, but overall was fine. Nothing spectacular. Rooms were clean and nice. Lobby obviously had an AC issue, the heat was on and was very hot. But didn’t affect Rooms. Didn’t like the bar hours, only open very briefly for couple hours. Overall was good.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 9, 2023
Thank you for taking the time to share your honest feedback, Matthew. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience our guests have come to expect. On a more positive note, we are glad to know that you enjoyed other aspects of your stay. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

6/10 Okay

Tabitha

Liked: Cleanliness, staff & service
Disliked: Room comfort
Too damn Hot and shower door doesn’t work
Unbearably, hot on the first floor. Just terrible. Felt bad for the lobby staff who had to work in it. It was at least 10 degrees hotter than outside (90 degrees). Our room was decent however the shower door does not remain closed. The railing wasn’t balanced so the door would not remain close and continuous slide open while showering. Extremely frustrating as well as the AC capped at 68, a first floor room while the remainder of the floor was bad. Thins walls. Heard someone business call as well as another parties disagreement.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 9, 2023
Thank you for taking the time to write a review. You are right to expect better from us, and we are disappointed to hear that we were not able to meet your expectations. Your feedback is important to us, and we can assure you that we shared your complaints with our operational teams for their review. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

Asha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the ambience, and the room was really nice and modern.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 2, 2023
Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Ahmad

Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 2, 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Dominic

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Across the street is a nice trail with a little lake to walk around, it’s quite beautiful during the evening. Plenty of shops and restaurants nearby. The hotel is recently renovated, stylish, smells very good and has everything you would need. Would stay here again.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 25, 2023
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

8/10 Good

stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very cold. Also there was no jacuzzi. There are problems with the ice machines. Orherwise the property is very nice, staff was friendly.
Stayed 4 nights in Sep 2023
Response from Hotel Management on Sep 14, 2023
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

8/10 Good

Chantel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Hotel Management on Sep 14, 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 14, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!