Ratings based on 52 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Kazan

It's Local hotel not International.

Posted Jan 6, 2017
Pros: location and room size
Cons: Front desk and Restaurant management.
Location: Its right on Bauman street. Wonderful location.
Very good location and big rooms. Good House keeping. However, the services are pathetic. Reception desk and restaurant needs overhaul. Service requests remain unattended for hours. Many front desk people don't understand English language and disconnect the call when you talk to them. Breakfast is very bad. Dried oranges, carrots and cabbage on breakfast table is pain! looks they are there for days. The hotel administrator asks for passports from your guests and hotel asks for additional money if your guest stays beyond 11.00 pm. How can one celebrate new year evenings like that! Overall, not customers friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

very nice hotel

Posted Nov 24, 2016
Very clean and comfirtable. the restaurant was amazing. Best carbonara outside of Italy I've ever had. Full breakfast. Excellent. Coming here again.
4 out of 5
by A verified traveler

Posted Sep 27, 2016 on Hotels
Good location
4 out of 5
Recommended
for Everyone
by A verified traveler

Great, classy, downtown hotel

Posted Aug 25, 2016
Pros: Bar and restaurant. Location was great. Stylish place.
Cons: Teach the guy with the electric piano out front of the hotel to play more than 5 songs. It drove me crazy and I don't know why they allow it.
Nice, historic hotel in the main drag of Kazan. Close to everything.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 22, 2015 on Hotels
5 out of 5
by A verified traveler from main street

a real palace

Posted Jan 17, 2015 on Hotels
was rhe first place I been in Russia that people wasn't rude. form the doorman to the restaurant staff were extremely nice and helpful
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 30, 2014 on Hotels
4 out of 5
by Gourgen Ambartsoumian from Canada

Excellent Location, low quality internet service

Posted Sep 12, 2014 on Hotels
Hotel is located right in downtown and close to Kremlin, shopping center, metro and restaurants.Great location. Rooms are small. The personnel is very pleasant, outstanding service. Receptionists speak good English. There is no safe-box in rooms so one has to leave valuables in the safe-box at the reception. Free continental breakfast is tolerable. The internet is the weak point of this hotel. It offers free internet in the lobby but if you want to have it in your room they will charge a very high price - 20$/day (700 roubles/day). There is a piano in the lounge but once I tried to play (after asking a permission from the bar attendant) the security came and told me that it is not permitted - there was no sign saying that one cannot play it. Overall it is a good hotel and I enjoyed staying there.
4 out of 5
Recommended
for Business Travelers
by Bernard from CA

good location. convenient

Posted Dec 18, 2013
Pros: location
Cons: get free wifi in rooms.
Location: very centrally located.
good hotel, nice amenities, good breakfast Free wifi in lobby only, paid wifi in rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in quiet city area

Posted Dec 10, 2013
Pros: Quiet.
Very convenient hotel in the center of beautiful Russian city Kazan. Friendly stuff. Close to city walk area.