Ratings based on 741 Verified Reviews

3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Right in city centre

Posted Dec 14, 2017
Brilliant for the price. All very clean and well appointed. Altogether very comfortable. Had windows that actually opened and radiators you could control yourself, which is increasingly rare in our experience!
Comment from Hotel Management
Dec 15, 2017 by Trevor Vels, Hotel Management
Dear Guest, Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback, particularly on our level of cleanliness and value for money offering. We are delighted that you enjoyed your stay with us. We trust that you will stay with us again on your next visit to Plymouth. Kind Regards, Trevor Vels | General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Exeter

Overnight stay for Plymouth Pavillion show

Posted Dec 10, 2017
Pros: It was very close to the station.
Cons: Nothing
Location: As above
The hotel is very well situated for the train station just a 2 minute walk. The shops and Theatres are all within walking distance plenty of Resturants nearby. We had a very comfortable stay.
Comment from Hotel Management
Dec 11, 2017 by Trevor Vels, Hotel Management
Dear Ange, Thank you for your review of our hotel after your recent stay. I am glad to see that you enjoyed your stay with us, particularly our convenient location. I hope that we will have the opportunity of welcoming you back to the hotel in the future. Kind Regards, Trevor Vels | General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from LONDON

CITY CENTRE WITH VIEWS

Posted Nov 23, 2017
Pros: STAFF
Cons: NEEDS UPDATING
Location: GOOD CENTRAL LOCATION, CLOSE TO STATION, SHOPS AND ALL ATTRACTIONS
GREAT STAFF - ROOMS FEEL A BIT DATED GOOD CENTRAL LOCATION, CLOSE TO STATION, SHOPS AND ALL ATTRACTIONS
Comment from Hotel Management
Nov 23, 2017 by Trevor Vels, Hotel Management
Dear D, Thank you for your review of our hotel after your recent stay. We sincerely appreciate your positive comment on our staff and our central location but we are very disappointed to read that we did not meet your expectations in other aspects; specifically, our current style of decor and modernity in some of our rooms. We are currently busy with significant upgrade refurbishment works to all areas of our hotel, including our bedrooms. As reflected in the two differing room decor pictures on all of our websites, we are progressing through our rooms on a rolling program, attending to the decoration and refurnishing. We are complete in approximately 1/3 of our rooms and I am disappointed to read that you were allocated one of our rooms still awaiting these works. We are also busy with a complete refurbishment all of our public areas, reception and restaurant which hopefully illustrates the style that we are aspiring to in all areas. I have no doubt that these programmed works will markedly improve our business as the next 6 months unfold and hope that you will visit us again in the future when I have no doubt you will enjoy these improvements as they are implemented. Kind Regards, Trevor Vels | General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Shopping trip

Posted Nov 20, 2017
Helpful staff .. good location for shopping Evening .. not many restaurants close by within walking distance.
Comment from Hotel Management
Nov 20, 2017 by Trevor Vels, Hotel Management
Dear Nikki, Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We trust that you will stay with us again on your return to Plymouth. Kind Regards, Trevor Vels | General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall

Pleasant hotel near the city centre

Posted Nov 20, 2017
Perfect location with all city amenities, shopping, restaurants and bars
Comment from Hotel Management
Nov 20, 2017 by Trevor Vels, Hotel Management
Dear Steve, Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback score and we are delighted that you enjoyed your stay with us. We trust that you will stay with us again on your return to Plymouth. Kind Regards, Trevor Vels | General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from derbyshire

Functional hotel.

Posted Oct 30, 2017
Comfortable stay . Rooms had everything required although our tv wasn't working when first arrived -had to ask at the desk twice for it to be fixed. Drinks in bar pretty expensive so we chose to go elsewhere. Staff very pleasant.
Comment from Hotel Management
Nov 3, 2017 by Trevor Vels, Hotel Management
Dear Lisa, Thank you for taking the time to submit a response after your recent stay with us. We sincerely appreciate your feedback, particularly on our pleasant staff. We are delighted to see that you enjoyed your stay with us although we would like to apologise for the issue you experienced with the TV in your room. We are busy upgrading and changing our TV provider which has caused the occasional outage as the technicians bring the system on line but I am sure that our final product will be much improved as they complete the work over the next two weeks. We trust that you will stay with us again on your next visit to Plymouth. Kind Regards, Trevor Vels | General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Truro

Halloween Friday in Plymouth

Posted Oct 29, 2017
As usual, staff was friendly and very professional. TV in our twin room was not working. And very soon we were offered new room with the best view and with double bed. Also breakfast was very good as for us. We even had honey comb. We stayed in this hotel four times before and always had very good impression about it.
Comment from Hotel Management
Nov 3, 2017 by Trevor Vels, Hotel Management
Dear Linda, Thank you for taking the time to submit such a positive and detailed review after your recent stay with us. We sincerely appreciate your superb feedback, particularly on the levels of service you experienced from our team members. I am glad to see that we were able to resolve the TV issue in your room with a move and hope that you were not unduly inconvenienced by this. We are delighted that you enjoyed your stay with us and trust that you will stay with us again on your next visit to Plymouth. Kind Regards, Trevor Vels | General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from hatfield, herts

Weekend visit

Posted Oct 24, 2017
Pros: Situation and staff
Cons: Price as room I was given was right above the sainsbury car park and it was a bit noisy
Location: At moment lots of building work going on nearby but didn’t cause too much of an issue
Hotel staff very helpful and friendly. Short walk from the station and close to the shops
Comment from Hotel Management
Oct 27, 2017 by Trevor vels, Hotel Management
Dear Toni, Thank you very much for your review of our hotel after your recent stay. We sincerely appreciate all of our guest's feedback as it assists us in maintaining consistent standards of service and hospitality. Thank you particularly for your kind comments on our location and our staff. However, please accept my apology for any inconvenience with our refurbishment works we are currently undertaking. I am glad to read that this did not overly detract from your enjoyment of the hotel and that we will have the opportunity of welcoming you back in the future. Kind Regards, Trevor Vels | General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the Centre

Posted Oct 15, 2017
Stayed here when visiting Plymouth Uni. Very friendly staff, secure parking, rooms looking a little tired but still comfy. Good breakfast, plenty of places to eat within walking distance and uni within walking distance.
Comment from Hotel Management
Oct 16, 2017 by Trevor Vels, Hotel Management
Dear Guest, Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback on our friendly staff, parking and our breakfast. We are delighted that you clearly enjoyed your stay. We trust that you will stay with us again on your return to Plymouth and that you will also see our ongoing refurbishments that we are busy with to update our product. I have no doubt that you will note the improvements in our overall room quality as we progress with our current redecoration project. Kind Regards, Trevor Vels | General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St Austell

Great stay.

Posted Sep 30, 2017
My wife and I had a good stay and enjoyed this fine hotel.
Comment from Hotel Management
Oct 2, 2017 by Trevor Vels, Hotel Management
Dear John, Thank you for your valuable and positive feedback received. We sincerely appreciate your super comments and we are delighted that you clearly enjoyed your stay with us. We look forward to welcoming you back for any future visits. Kind Regards, Trevor Vels | General Manager