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Reviews of Hilton Garden Inn Plymouth

3 out of 5
Hilton Garden Inn Plymouth
4 Home Depot Dr, Plymouth, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 554 out of 1000 reviews" "
Rating 8 - Good. 311 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas, Langley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and quiet room. Excellent buffet breakfast for a very good price. Clean and modern
Stayed 2 nights in Apr 2024
Response from Lauren K on Apr 17, 2024
Thank you for your feedback. We hope you enjoyed your stay here with us. We look forward to welcoming you back again in the future.

6/10 Okay

Nida

Traveled with family
Liked: Cleanliness
Breakfast is not free I guess I missed understood when I booked the hotel other than that the place is clean
Stayed 3 nights in Apr 2024
Response from Lauren K on Apr 17, 2024
Thank you for your feedback. We are glad you enjoyed your overall stay here with us. We apologies about the confusion you had regarding the cost of our Full Made to Order Breakfast and Buffet. We look forward to welcoming you back again in the future.

10/10 Excellent

ulla, East Dennis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room , very clean . Good and affordable breakfast - very friendly Staff. Conveniently located near town
Stayed 1 night in Apr 2024
Response from Lauren K on Apr 17, 2024
Thank you for your feedback about your room and breakfast, as well as the interactions you shared with the staff. Were glad you enjoyed your stay here with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean. Very nice staff
Stayed 1 night in Mar 2024
Response from Lauren K on Mar 27, 2024
Thank you for your feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

10/10 Excellent

Michael, Clearwater

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot and convenient. Thank you
Stayed 4 nights in Mar 2024
Response from Lauren K on Mar 27, 2024
Thank you for your positive feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great service
Stayed 1 night in Mar 2024
Response from Lauren K on Mar 27, 2024
Thank you for your positive feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

10/10 Excellent

Pablo, King of Prussia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great! We arrived after midnight due to unexpected delay and we had no problem at all with the check in.
Stayed 1 night in Mar 2024
Response from Lauren K on Mar 27, 2024
Thank you for your positive feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

10/10 Excellent

Jacqueline

Stayed 1 night in Feb 2024
Response from Lauren K on Mar 27, 2024
Thank you for your feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

10/10 Excellent

Claudette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and clean…very comfortable beds. Friendly and helpful staff members.
Stayed 4 nights in Feb 2024
Response from Lauren K on Mar 27, 2024
Thank you for your positive feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Lauren K on Mar 27, 2024
Thank you for your positive feedback. We look forward to welcoming you back to our hotel in the future. Thank you and have a great day.

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah, Topsham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place…outside of downtown Plymouth but only one exit away
Stayed 1 night in Dec 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Joshua

Traveled with family
Disliked: Property conditions & facilities
Walls are paper thin. Could hear the people next door just talking all night. TV is dated and the window leaked quite a bit causing the floor to be soaked in the immediate area. You could tell it had been an issue ignored for some time due to the damage on the wall just under it. Staff was friendly but flying solo so they had a tough night.
Stayed 1 night in Dec 2023

6/10 Okay

Don

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

mark

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
2023 should update to smart TV and remotes made after 1980
Stayed 1 night in Dec 2023

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, cold breakfast food
We ordered off the breakfast menu and did not choose the buffet All the food was cold and the waitress reply was, “it’s hotel food”
Stayed 1 night in Dec 2023

10/10 Excellent

George C

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph, new bedford

Stayed 1 night in Dec 2023

10/10 Excellent

Eneida

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. We really enjoyed it. The staff was very helpful. Location was perfect. We loved it. Thanks
Stayed 2 nights in Dec 2023

6/10 Okay

Krysten

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Just stayed for 1 night, pool was great, bed was super comfy and the room was huge. all great, the only downfall were the pillows. Every single one of them (even the extra from the closet) felt in our hands like they had some firmness to them, but once we laid our heads on them they went completely flat.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time staying here. It is clean, quite, has a good staff, pool, and is convenient. Would stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the atmosphere in the lobby was very relaxing fresh and clean. Continental breakfast was just right. The bedrooms very clean and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luke at the front desk was welcoming and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only problem was not enough carts to take luggage to or from room. The desk did call maintenance to try and find them or get more. After about a 1/2 hour I went to desk and just broke down. My husband died 3 months ago and this was first time traveling without him. The 2 women came to my room with me and carried my things to car. This was exceptional customer service.
Stayed 1 night in Nov 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jennifer

Stayed 1 night in Nov 2023

6/10 Okay

Susan

Traveled with group
Could hear everything in adjacent rooms and in entire same corridor. Kids jumping up and down off bed after 9 pm. Breakfast should have been included with room rate and weekend stay. I'm a disappointed Hilton Honors person at the moment
Stayed 2 nights in Oct 2023

4/10 Poor

Ayshah

Disliked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

8/10 Good

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well taken care off.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrea, Denton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff was super friendly and made check in and check out very easy. Parking lot was great, lots of spots and near entrance. The room was just as pictured and very clean. I appreciate there was a tiny fridge to keep water and free coffee in the room. Overall very comfortable! Great deal for breakfast too, ended up paying for their continental breakfast because it was so convenient and they had a variety of choices. I highly recommend this location in Plymouth.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was very good
Stayed 2 nights in Oct 2023

6/10 Okay

Susan

Traveled with partner
Liked: Staff & service
Staff was friendly upon arrival and the bed was comfortable. The room Had a few light bulbs out, a broken bedside light, the seal was broken on the window so it was foggy and there was cobwebs. Average at best.
Stayed 3 nights in Oct 2023

8/10 Good

JoAnne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
I was traveling with my husband, sister and brother-in-law. We had a pleasant stay. We liked that our rooms were right across from each other. The only down side was a wedding party on the same floor was a little noisy late at night but thankfully it didn’t last long.
Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
The hotel was clean and the rooms were as expected. Check in and out was easy and efficient. The reception staff and cafe staff were friendly and helpful. The hotel is conveniently located near restaurants and gas stations. It is also a 5 minute drive to the historic sites of Plymouth. We would stay there again.
Stayed 2 nights in Oct 2023

10/10 Excellent

TROY

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very nice. Would definitely recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Mary Ellen

Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Liz

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed being able to come in and check in with convenience. The staff are friendly and the facility is very clean. I would stay there again. Conveniently located.
Stayed 1 night in Oct 2023

4/10 Poor

Jamie

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice 2 day stay for our nephew’s wedding
Stayed 2 nights in Sep 2023

8/10 Good

THOMAS

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023