Ratings based on 954 Verified Reviews

4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Very happy with the room and the food and would be very happy to stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Business like

Posted Dec 6, 2017
Good welcome and help finding parking Pleasant staff Comfortable beds vvvvvvvvvvvvvvv
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Nicely run hotel

Posted Dec 5, 2017
Great hotel, well run, in the center of everything!
4 out of 5
Recommended
for Everyone
by A verified traveler from cardiff

Excellent rooms however couple of niggles

Posted Dec 4, 2017
Pros: Rooms excellent - recently refurbished
Cons: Service, lack of staff. Costa hot chocolate. Check in
Location: 2 minutes walk from town, 5 minutes from Barbican
So we booked a superior king which entitled us to early check in at 12.we got to the hotel at 1210 and no room ready, they did give us a couple of drinks vouchers but after waiting 10 minutes at the bar nobody was serving! So had to go back to get someone to come and serve us! Nobody updated us on our room status, I went back to reception at 1pm and there was a room ready. Lovely room with super king bed that was really comfy.even had a mini fridge. Iron was in great condition, plenty of plug sockets around the room.air con worked well. We had a good sleep. Breakfast was much improved from when we last tried it a few years ago.the cooked items were regularly topped up and were tasty. The orange juice was good, not watered down at all, tasted fresh to me, only niggle was ketchup, only 3 bottles and people were taking them to their tables and there was none for anyone else.sachets maybe a solution? Attempted to get our free costa on our way out however nobody serving again!so had to go reception.we ordered hot chocolate but it was terrible, really watery.lady knew of the problem, added more chocolate powder but it was still undrinkable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
Pros: Large quiet clean room
Cons: Nothing
Spacious room. Quiet. Very clean. Helpful staff. Close to centre of town
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

nice hotel,

Posted Nov 20, 2017
Pros: comfort and cleanliness
Location: location was close to everything
nice hotel, lovely comfy room, only downfall was being woken up early sunday morning as idiots letting of fire hydrant outside room once awake that was it spoilt stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Pros: Fantastic shower and lovely toiletries
Cons: Quieter closing doors when they are being shut in the middle of the night!!!
Location: City centre location is ideal and closely parking.
Nice hotel and ideal for city centre. Comfy bed and nice dark curtains to block the light
5 out of 5
Recommended
for Everyone
by A verified traveler from North East

Very nice hotel close to local amenities

Posted Nov 19, 2017
Close to all local amenities and ideally placed to visit Torpoint Navy Base. Very friendly and very helpful staff when we visited, very clean rooms and will definitely revisit on my next trip to Plymouth. Amples of choices from and vast array of food venues including on site restaurant facilities all within easy distance, Awsome shopping also within a stone throw of the hotel and so much more to see and visit whilst staying at this ideally located hotel
3 out of 5
by A verified traveler from wales

Posted Nov 14, 2017
Pros: location
tired looking room too hot no air con pillows and bed hard.
3 out of 5
by A verified traveler from wiltshire

Noisy and faulty windows

Posted Nov 12, 2017
We were either unlucky with the guests in adjacent rooms or there is a serious lack of noise insulation between rooms. People chatting in the corridor may as well have been in the room! The window also didn’t close fully so we had traffic noise all night. Breakfast was good though. On check out we were not asked if we enjoyed our stay...