Ratings based on 71 Verified Reviews

3.7 out of 5
75% of guests recommend
3.8 Room cleanliness
4.4 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 10, 2018
Easy check in after a long journey always welcoming this hotel
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 10, 2018 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 26, 2018 on Hotels
4 out of 5
Recommended
for Personal Event
by A verified traveler

Easy to find

Posted Jan 10, 2018 on Hotels
Place looks better online than in person, but staff very friendly.
3 out of 5
by A verified traveler

Basic Accommodation

Posted Nov 22, 2017 on Ebookers
One night say. Staff very welcoming, but the hotel is in need of a refurbishment. Also very noisy being on the main Tavistock Road.
4 out of 5
by Stephanie

Lovely old property- needs money spending on it.

Posted Nov 21, 2017 on Hotels
Wonderful old property, on a busy main road. Plenty of parking, good restaurants nearby, with a fabulous cooked to order breakfast. Comfortable four poster bed, good sized room but with a pervasive chemical cleaner smell. We like a cold room so opened the windows- problem solved. We would stay again happily, but if you want boutique elegance, it's not for you. It is a bit rundown and could do with the exterior sorting out, but I can see it is a money pit and may take a couple of years to restore it to glory. Had good wifi in our room and the two lady staff members we met were both charming.
5 out of 5
Recommended
for Everyone
by A verified traveler from France

Posted Nov 6, 2017
Good friendly hotel. The staff were very helpful & nothing was too much trouble. The rooms were very clean & the bed was clean & comfortable. The best breakfast in Plymouth.
5 out of 5
by Graham

Posted Oct 30, 2017 on Hotels
Excellent breakfast, friendly helpful staff.
3 out of 5
by A verified traveler

Avoid ... this is a failing business

Posted Sep 25, 2017 on Hotels
The Millstone property has recently been purchased by a developer. It immediately became evident that no real investment has been made in this property for some years prior. There is a rating sign (obscured by overgrown shrubs) displaying 4 crowns but this must have been a historic rating. I noticed a Cleanliness certificate on display in the reception area which was dated June 2016 so wonder if all certificates are up-to-date for this business ??? Disappointed upon arrival at Millstones as the exterior photo on-line showed nicely manicured lawn and property exterior tidy and presentable. Reality was that the lawns had been paved over, and exterior of the property is badly in need of attention, again ivy/plant growth obscuring some windows, grass growing out of the gutter. Entrance lobby dark, uninviting, screaming out for some TLC. Dining conservatory roof was covered by ceiling blinds but you could clearly see a huge amount of dead insects caught between the roof and blinds. Our room was acceptable and spacious, overlooking the rear of the property, the view of which would have been much enhanced, had the grounds been maintained to a good standard. Lighting in the room was poor - 20watt bulb in the ceiling light. Carpet was not fitted, looked like a poor DIY job. Bathroom décor, especially ceiling was very poor, cracks, cob-webs, very untidy seal around the hand-basin. However, shower was clean and operated reasonably well.
5 out of 5
by Steven

Great little hotel

Posted Sep 18, 2017 on Hotels
NIce hotel with friendly helpful staff, breakfast freshly cooked, plenty of it & very tasty. Would recommend & will stay again.