Hotel was nice and clean breakfast was great but when we arrived the air in our room was set to 76 degrees and the outside temp was 90 degrees. When I went to use the phone to call the front desk to help me adjust all three phones did not work in our room. I went down to the front desk where the gentleman came back to my room to help adjust the temp and was told to wait a bit before it would kick in, we waited 6 hours and the temp did not go down. I then went to the front desk again and was told that the hotel was 100 percent and apologized as a maintenance would not be there until tomorrow so I asked if there were fans that could be provided which was a help on our warm room. My other concern was the amount of chlorine in the pool, after one swim my nieces swim suit turned from hot pink to purple. Way to much chlorine. Overall the hotel was nice and staff was helpful but the room temp never went below 75 degrees.
Comment from Hotel Management
Jul 8, 2016 by Katlyn Harris-Front Desk Manager, Hotel Management
I am very sorry to hear that your experience here fell short of your expectations. I can assure you that I will be passing along this feedback to the appropriate sources to make sure things like this are avoided. In regards to the pool, we actually have a saltwater saline pool with very minimal chlorine in it, but I will certainly touch base with my engineering crew to make sure that the chlorine levels aren't too high.