Ratings based on 241 Verified Reviews
3.4 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
for Couplesby A verified traveler from Victoria, Canada
Location, location.Posted Mar 18, 2018
Pros: Quiet hotel with very friendly staff.
Cons: Some of the loungers were broken and should be replaced.
Location: Lovely location if you want a quiet vacation. Nothing nearby within walking distance though.
A very nice, basic hotel. The main thing going for it is the location. Right on the beach, all rooms ocean front with a balcony. Fall asleep to the sound of the surf.
for Everyoneby A verified traveler from Epsom
Relaxing hotel on the beachPosted Mar 11, 2018
Situated on one of the best beaches in Tobago, this is a very relaxed place to spend a holiday. Although the hotel is a bit dated the staff are wonderful, nothing is too much trouble...
for Everyoneby A verified traveler from new york
Good hotel on the beachPosted Feb 21, 2018
Lovely experience, the stay was fantastic, food was great.
for Everyoneby A verified traveler
Good hotelPosted Feb 16, 2018
Adequate in all facets. Was no live entertainment as advertised. 3 stars
for Everyoneby A verified traveler from Trinidad
Turtle Beach by Rex ResortsPosted Jan 8, 2018
Pros: Loved the food, the people and the pool.
Location: There are forts nearby for sightseeing, and its just about 20-30 minutes from the airport. On the way, there are several beaches.
From the minute i walked in, I was greeted by a pleasant smile. The staff was very warm and friendly. The atmosphere was very relaxing. The food was buffet style. Breakfast, lunch and dinner were all excellent. Loved the food! Wish my stay was longer! Definitely loved Turtle Beach by Rex Resorts
by A verified traveler from Washington DC/ Kenya
Posted Dec 26, 2017
Pros: quiet safe place with lots of potential. A nice private beach.
Cons: Needs to be modernized.
I was very disappointed with amount charged on my credit card. Much more than what was on the amount on the hotel website. It was at least $300 more. We complained to the hotel Manager who blamed Expedia. When we contacted Expedia, they in turn blamed the hotel. A bad situation particularly because the hotel reception when we called them to make a reservation referred us to book through Expedia that it would be cheaper for us. When my team arrived at the hotel, the hotel had no reservation for my team. We waited for a few hours for our rooms to be cleaned, and this was at night. When we got to the rooms, they were below standard (TV not working, telephone not working and curtains falling apart) . We were given other rooms for our second night. We feel cheated for living in sub-standard condition on Day 1. We tried to get a discounted price for that Day 1 from the Manager and were not successful
by A verified traveler from Trinidad
DisappointingPosted Dec 24, 2017
I booked two rooms through Expedia, I'm glad that I didn't pay full price. I don't understand the five star reviews at all. All rooms are beachfront and you can hear the surf pounding. There was only one bar and restaurant open. Watersports shop was closed, and non complimentary. The restaurant is on this lovely deck, so you eat next to the beach. It has seen better days, the internet was iffy when you got it, and the tv channels were a total of five. It didn't matter that our remote didn't work. Extremely dated rooms. The place was cold and there were no mats in both rooms. We had to make due with the little towels, which they proceeded to give us one instead of two. Housekeeping came every day. The food was repetitive. One day they tried a la carte at lunchtime, and the staff couldn't keep up. We rushed to meet the small window for lunch ie 12:30-2:30, and got food at 4. 10 fries for an adult male is not enough. I got the impression that they were counting the teabags that you used. And they limit you to two drinks per meal. Fine. But at least bring the drinks before bringing the food. I went with this hotel because of the all inclusive option, and it was very disappointing. I also chose here because of the other Rex's that I've stayed, and this was very far from their standard. Won't be back.
by A verified traveler
Posted Dec 21, 2017
Cons: The food category needs a total upgrade. I was totally disappointed with all the meals. 1 year wedding anniversary ruined.
My husband and I went to Turtle Beach Resort to celebrate our one year wedding anniversary and we were left disappointed. Dissatisfied customer and mediocre experience.
by A verified traveler from new york
Rude ReceptionistPosted Dec 17, 2017
Customer service was very poor. However, Thessa was very nice!-the exception There is endless possibilities with this resort but poorly managed.
for Everyoneby A verified traveler
a wonderful place near to the beachPosted Dec 8, 2017
Pros: the swimming pool, rooms, the beah.. everything
Cons: clean the pool more often
Location: everything around is beautiful
everybody is so kind, we arrived late to our breakfast, 5 minutes before they had to close, and they let us take that breakfast!!!