Ratings based on 542 Verified Reviews

3.1 out of 5
49% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
I had a nice experience i was just a litrle disappointed that there was no eating utensils or plates as shown on the website
Comment from Hotel Management
Dec 10, 2017 by Hotel Management, Hotel Management
Lataya, thank you for being our guest at Extended Stay America. We are delighted to read you were satisfied with our offerings and that you had a great stay with us. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make dishware available at the front desk. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. It was a pleasure accommodating you, and we look forward to seeing you again soon! Sincerely, Hotel Management
5 out of 5
by A verified traveler from Philadelphia, Pa

Great hotel really enjoyed it!

Posted Dec 10, 2017
Great!! I really Enjoyed my stay. Would definitely come back again
Comment from Hotel Management
Dec 10, 2017 by Hotel Management, Hotel Management
Thank you for choosing Extended Stay America and for your excellent rating! We love reading feedback like yours, as our goal is to ensure an excellent and memorable experience for our guests. We appreciate you sharing your feedback with fellow travelers, and we look forward to seeing you again soon! Sincerely, Hotel Management
3 out of 5
by A verified traveler from Philadelphia, PA

Hotel of necessity

Posted Nov 29, 2017
Pros: Proximity
Cons: Needs updating. Not sure parking is secure.
Location: Mall nearby with movie theater and good restaurants
Room is basic and clean enough. Window won't shut. Close to mall and good food options.
Comment from Hotel Management
Nov 29, 2017 by Hotel Management , Hotel Management
Lori, thanks for evaluating your experience at our hotel. Although you liked our convenient location, we apologize for letting you down with your expectations for an exceptional stay. Your feedback with regard to renovation and updates will be shared with appropriate individuals in our organization when formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
3 out of 5
by A verified traveler from nj

Posted Nov 17, 2017
Front desk rude and unaccomadating , arguing with customers and makes them wait way to long to get checked in.
Comment from Hotel Management
Nov 19, 2017 by Hotel Management, Hotel Management
Jamie, thank you for being our guest. We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in the effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia PA

It was lots of fun I like this hotel very much

Posted Nov 3, 2017
My day was going okay until I checked in I had a couple friends come see me from school and we had a great time.
Comment from Hotel Management
Nov 4, 2017 by Hotel Management, Hotel Management
Khalil, it was a pleasure having you as our guest at Extended Stay America. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

decent place to stay.

Posted Nov 3, 2017
Perfectly fine place to get a nights sleep. Nice and quiet, clean and convient.
Comment from Hotel Management
Nov 4, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. We are happy to read that you liked our well-kept property and had a great night’s sleep here. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Cloe to the mall

Posted Oct 30, 2017
The room overall was clean and organized but the bathtub wasn’t.
Comment from Hotel Management
Oct 30, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. It’s nice to know our location was convenient for your needs and that you were overall satisfied with your visit. However, your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Plymouth meeting

Room was not cleaned

Posted Oct 29, 2017
I checked in, went to my room and the door was open and the room wasn't cleaned. The bed wasn't made, there were towels on the floor and the toilet wasn't flushed. I had to go get the room switched but I've never experienced something like that at a hotel
Comment from Hotel Management
Oct 30, 2017 by Hotel Management, Hotel Management
Ebony, please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, it helps us get better. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Great stay

Posted Oct 25, 2017
Great stay always a great experience A++++++++++++++++++
Comment from Hotel Management
Oct 26, 2017 by Hotel Management, Hotel Management
Pete, thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia

Great hotel

Posted Oct 24, 2017
Always been a good one A++++++++ great one .............................., ....
Comment from Hotel Management
Oct 25, 2017 by Hotel Management, Hotel Management
Pete, thanks for posting a review of your visit to Extended Stay America once again. We are thrilled to read you had a great experience and our offerings were to your expectations. On behalf of everyone here, we invite you to stay with us again the next time you visit our area. Sincerely, Hotel Management