Ratings based on 689 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

A place to stay while visiting Philadelphia

Posted Sep 15, 2017
We stayed one night and really enjoyed the hotel while visiting Philadelphia!
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
There was no remote, the air didn't work, and mold
Comment from Hotel Management
Sep 13, 2017 by GM, Hotel Management
Thank you for commenting on your recent visit. I will make sure that engineering corrects the issue you found. The team and I hope that you will give us another chance to enjoy the Springhill Suite.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2017
Spent two nights and had a decent experience. Breakfast was good . The room was clean and spacious .
Comment from Hotel Management
Sep 13, 2017 by GM, Hotel Management
Thank you for taking the time to share your experience. Everything we do is aimed at providing you with an excellent hotel experience. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service and look for ways to improve. The staff and I look forward to your next visit to the Plymouth Meeting area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017
Everything went very smooth. Staff was very nice. Room was great . Will definitely stay here again
Comment from Hotel Management
Sep 13, 2017 by gm, Hotel Management
Thank you for taking the time to share your experience. Everything we do is aimed at providing you with an excellent hotel experience. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service and look for ways to improve. The staff and I look forward to your next visit to the Plymouth Meeting area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Queens, NYC

Enjoy staying

Posted Aug 31, 2017
Pros: facility and affordibility
Cons: Provide free tea/coffee whole day
Friendly staff, clean and neat room.Excellent breakfast.
Comment from Hotel Management
Sep 13, 2017 by gm, Hotel Management
Thank you for taking the time to share your experience. Everything we do is aimed at providing you with an excellent hotel experience. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service and look for ways to improve. The staff and I look forward to your next visit to the Plymouth Meeting area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nassau, Long island

Great Stay

Posted Aug 30, 2017
Family of 5, convenient, clean and very close to Legoland.
Comment from Hotel Management
Sep 13, 2017 by gm, Hotel Management
Thank you for taking the time to share your experience. Everything we do is aimed at providing you with an excellent hotel experience. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service and look for ways to improve. The staff and I look forward to your next visit to the Plymouth Meeting area.
5 out of 5
Recommended
for Everyone
by A verified traveler

good hotel

Posted Aug 27, 2017
clean hotel, nice location, close to shopping mall.
Comment from Hotel Management
Sep 13, 2017 by gm, Hotel Management
Thank you for taking the time to share your experience. Everything we do is aimed at providing you with an excellent hotel experience. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service and look for ways to improve. The staff and I look forward to your next visit to the Plymouth Meeting area.
3 out of 5
by A verified traveler

Need to update- lumpy beds, poor amenities

Posted Aug 25, 2017
Bare bones hotel, really bad towels (one was dirty on the racks). Get new beds, had a bad sleep.
Comment from Hotel Management
Sep 13, 2017 by gm, Hotel Management
Thank you for taking the time to share your experience. Everything we do is aimed at providing you with an excellent hotel experience. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service and look for ways to improve. The staff and I look forward to your next visit to the Plymouth Meeting area.
4 out of 5
Recommended
for Everyone
by A verified traveler from upstate NY

Posted Aug 25, 2017
hotel was conveniently located . close to highways and convenient shopping. only negative was where staff placed my room. would have preferred to be placed in more quiet area. she placed me near elevator on floor with lots of children and I wasn't traveling with mine so the noise was more apparent.
1 out of 5
by A verified traveler

I was hit with $26 fee the day after checkout

Posted Aug 25, 2017
Pros: food and cleaness
Cons: customer service and pricing policies. tell guests about the additional fee and let them choose if they still want to book with this hotel.
Staff was rather unpleasant. I paid in full through Expedia. when arrived at the hotel I was asked to provide credit card which i thought was standard for check in process. the next day when i checkout nothing about additional hotel fee was mentioned to me in entire process from booking to checkout. I only found out about it after i reviewed my credit card transactions online. I was charged $26 on top of advertised price on Expedia for one night stay. Breakfast was ok, nothing to write books about and hotel room was standard clean for the price.