Ratings based on 484 Verified Reviews

3.6 out of 5
76% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Nice weekend getaway

Posted Jan 13, 2017
The hotel was very nice ! The staff was very helpful and attentive. There was a shuttle from the Inn to the casino. Our room was very spacious and very clean. It was a quiet weekend when we went but we had a lot of fun and it was very relaxing! The views from the hotel were also very nice ! I would definitely recommend this Inn to my friends and I will definitely be back soon!
Comment from Hotel Management
Feb 16, 2017 by Getaway Team , Hotel Management
We are so happy you enjoyed your stay with us! We definitely love the views too and we are excited to see you again!
2 out of 5
by A verified traveler

Old and understaff hotel

Posted Jan 7, 2017
1 . Check in was @ 4 but they check us in @ 6 2 . On hour second day the room was never cleaned or done , after complaining they just say OK but never either say sorry or went to clean it 3. On hour 3rd day again bed sheet where never changed , we had vomit in hour room entrance , since the day we check in until we check out Will never recommend or stay in this hotel agsin
Comment from Hotel Management
Jan 17, 2017 by Getaway Team , Hotel Management
Thank you for your feedback. We have passed this information along to our Management Team. We are sorry for any inconveniences you experienced during your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Last minute get away

Posted Dec 30, 2016
Staff was very friendly and helpful. Food good. Service in restaurants and lounge was slow and the facilities could use a face-lift. Overall good experience.
Comment from Hotel Management
Dec 30, 2016 by Getaway Team, Hotel Management
Thanks for your feedback! We are so happy to hear you had a good experience with us and your comments will be passed along so we can create an even better experience in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place. All in one resort

Posted Dec 30, 2016
Only stayed for one night but definitely a place i will continue to book. It is a short drive to the major ski parks. It has all the amenities you need to have a fun time within the resort.
Comment from Hotel Management
Dec 30, 2016 by Getaway Team, Hotel Management
Thanks for your review! We are glad you enjoy the location and amenities that we offer on property! Hope to see you again soon for some more fun!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Second stay at the Inn, and we loved it!

Posted Dec 19, 2016
Pros: Lots of kids activities.
Cons: None
Location: Great location, great views, pistol shooting, gym, indoor pools, fireplaces, horseback riding, skiing and lots more.
This was the second time I visited the Inn. I booked two rooms (1 king side room & 1 double superior rooms both with mountain view). The staff is really friendly and we loved the Inn environment. The Inn have numerous onsite activities for kids and adults and this is a great spot if you have want to bring families. This is a really good place if you are visiting Pocono Manor for a weekend gateway! Disregard the negative comments about this place because this resort is very well maintain and the place is huge!
Comment from Hotel Management
Dec 20, 2016 by Getaway Team , Hotel Management
We are ecstatic to hear you had a great time at The Inn at Pocono Manor! We are glad you were able to enjoy some of the many activities that we have on property. We can't wait to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from long island, NY

Very nice.. very clean!!

Posted Dec 5, 2016
I love it.. everyone was very helpful. I had a beautiful time, is very cozy Is good for families and Romance
Comment from Hotel Management
Dec 6, 2016 by Getaway Team , Hotel Management
Thanks for the great review! We are so glad you thoroughly enjoyed your stay at The Inn at Pocono Manor. We hope you will join us again soon for more family time or a romantic getaway!
1 out of 5
by A verified traveler from Horseheads, NY

No heat, no wifi, no working TV--need I say more?

Posted Oct 18, 2016
Pros: Honestly not much =(
Cons: Working appliances (heat, wifi, TV) to start.
Location: Off the beaten path up a mountain. Difficult to find parking at night as there were 2 weddings when we checked in late at night.
My wife and I were in the Poconos for a concert and needed a place to stay for the night. I booked the hotel in advance seeing mostly positive reviews--boy was I misled! I am not a very critical person or even all that picky as I have stayed in many 2.5 to 3.5 star hotels over the years, but this place needs some SERIOUS work in the rooms. Our room was freezing cold and the heat was not working as soon as we got up to the room. I called the front desk right after check-in and they sent up maintenance. All maintenance did was confirm it was broken and said an engineer would have to fix it in the morning. I told them that wasn't going to help us at all because we were only staying the night-they said sorry and gave us a space heater (which did not give off hardly any heat). We were never offered an alternative room. My wife quickly realized neither the wifi nor the TV worked. There was no TV remote in the room. There was dust EVERYWHERE and not something I would typically notice but my wife did, the baseboards throughout the room were disgusting. Again, I am not a picky person but for $150 per night this place was a complete joke. They refunded the "resort fee" of $21 (which I am not sure what that even provides anyways, but certainly nothing we took advantage of). I didn't push the matter at all, but still feel like I got really ripped off in this place. Thank God it was only for 1 night, because if I had booked multiple nights, there was NO WAY in heck I would have stayed.
Comment from Hotel Management
Nov 8, 2016 by Getaway Team , Hotel Management
We are always striving to improve our guest experiences and your feedback will allow us to do that. We are sorry to hear you were disappointed with your stay as this is not a typical occurrence at our property. The resort fee normally includes amenities such as archery, mountain biking, guided foliage tours, use of our indoor and outdoor pools, and more. We hope you will get a chance to come back and explore all that we have to offer.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

One night only

Posted Oct 11, 2016
Pros: Beds were very comfy!
Cons: Resort fee should be waived for those who do not need to access amenities We were there to attend a 9:00 show at casino and left early the next morn.
Location: Close to the casino
For a large facility, it waa quite clean and comfortable.
Comment from Hotel Management
Nov 8, 2016 by Getaway Team , Hotel Management
Thanks for the review! We are so pleased to learn that you enjoyed your short trip with us. The next time you visit we hope you will be able to take advantage of some of the activities that we offer here at The Inn at Pocono Manor!
4 out of 5
Recommended
for Everyone
by A verified traveler from newfoundland, new jersey

It's a historic hotel..so don't get nuts!

Posted Oct 10, 2016
Pros: Its character!
Cons: More staff....a hot tub by the pool....
Location: horseback riding, archery, hiking, golf, the outlets stores and lots of festivals in the surrounding towns...convenient to the casino.....
I love history...I love old buildings with character...this has it...It's not a modern state of the art hotel...Built in 1907-08 it has its own zip code and post office. To get to places you need to do some twisting and turning, ups and downs...but it's got nuance and charm. It seemed that they were short staffed but there are restaurants onsite, hiking trails, activities and other things to keep you busy and take it slow....the staff was friendly and helpful....
Comment from Hotel Management
Nov 8, 2016 by Getaway Team , Hotel Management
We appreciate your kind words about The Inn at Pocono Manor! We are glad you love the history that surrounds this resort and that you enjoyed the beautiful scenery as well. We hope you will be back to visit again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Charming Mountain Resort

Posted Oct 10, 2016
Location: Only spent the night and left early
The facilities were lovely. The classic mountain resort is well appointed. We enjoyed walking the grounds and exploring the buildings. The room was very nice and very clean. Our only negative was the slow dinner service in the dining room. The food was great but slow getting it.
Comment from Hotel Management
Nov 8, 2016 by Getaway Team , Hotel Management
Thanks for your feedback! We are working hard to improve our guest experiences so your insight helps! We are glad that you enjoyed some of the beautiful scenery surrounding The Inn at Pocono Manor and we hope you will be back to enjoy some more!