No heat, no wifi, no working TV--need I say more?
Posted Oct 18, 2016
My wife and I were in the Poconos for a concert and needed a place to stay for the night. I booked the hotel in advance seeing mostly positive reviews--boy was I misled! I am not a very critical person or even all that picky as I have stayed in many 2.5 to 3.5 star hotels over the years, but this place needs some SERIOUS work in the rooms. Our room was freezing cold and the heat was not working as soon as we got up to the room. I called the front desk right after check-in and they sent up maintenance. All maintenance did was confirm it was broken and said an engineer would have to fix it in the morning. I told them that wasn't going to help us at all because we were only staying the night-they said sorry and gave us a space heater (which did not give off hardly any heat). We were never offered an alternative room. My wife quickly realized neither the wifi nor the TV worked. There was no TV remote in the room. There was dust EVERYWHERE and not something I would typically notice but my wife did, the baseboards throughout the room were disgusting. Again, I am not a picky person but for $150 per night this place was a complete joke. They refunded the "resort fee" of $21 (which I am not sure what that even provides anyways, but certainly nothing we took advantage of). I didn't push the matter at all, but still feel like I got really ripped off in this place. Thank God it was only for 1 night, because if I had booked multiple nights, there was NO WAY in heck I would have stayed.
Comment from Hotel Management
Nov 8, 2016 by Getaway Team , Hotel Management
We are always striving to improve our guest experiences and your feedback will allow us to do that. We are sorry to hear you were disappointed with your stay as this is not a typical occurrence at our property. The resort fee normally includes amenities such as archery, mountain biking, guided foliage tours, use of our indoor and outdoor pools, and more. We hope you will get a chance to come back and explore all that we have to offer.