This hotel is missing the smile and extremely rude
Posted Jan 26, 2017
I am writing this review to urge anyone going to this hotel with someone under 21 years of age. Here is what happened to us: We booked two rooms for two nights at this hotel because it was very close to Camelback Mountain for ski. We checked in first day and went for ski. On the way back, we found that casino in this hotel was in the middle of everything and you needed to be escorted by a security guard anytime you want to pass or do something else (restaurants, self parking, Starbucks, public restrooms were all around the casino floor area) because my 18 year old daughter was under 21. Any pass, required waiting at check point for additional security guard to arrive. Hotel has a poor management and security was extremely rude. Casino floor's smoke was everywhere. To cover the smoke, at the main entry they built a water fall and put a perfume in the water which made the smell worse. Anyway, on our second day security made a big issue about a wristband given to my daughter being removed AFTER we passed the security point, at the back door of the hotel and next thing we know we were locked out of our rooms and requested to leave the hotel. No explanation, no discussion, as simple as that! Hotel refused to give us our refund for the night that we couldn't stay in two rooms. No apologies after writing twice to hotel manager. Expedia issued some refund as a courtesy because they didn't have control on our payment, and supervisor felt really sorry for us. Consider some place else.