Wish we could have done better :-(
Posted Jul 18, 2016
We weren't expecting this to be a spectacular night's stay, but it was definitely one of our worst. We have 2 chief complaints. First, when we did our initial inspection of our room, one of the pillow cases had long, brown hairs on it. You mean to tell me the person who made this bed didn't see that?? Ewww!
Second, as for the sleeping accommodations, the mattress was very uncomfortable. You could hear and feel every spring when you moved. We didn't sleep well at all which sort of set the tone for our mood the next day. We had plans to take our kids to a local water park. We had a great time, but getting a restful night's sleep would have been helpful.
It was a busy weekend in the Poconos. We needed a place to stay and this was it. We more than likely paid excessively more for this hotel (because of the inability to book anywhere else); so, that further added to our disappointment.
If you want to charge 4 and 5 star rates, you really should consider having 4 and 5 star accommodations.