Posted Apr 28, 2016 on Hotels
The staff was terrific in every interaction, at check in, giving recommendations for activities, working at the recreation facilities, responding to any questions and requests, and at check out. All the grounds were very well maintained, the villa was meticulously clean and pretty, and when there was an issue with our air conditioning, the response and repair were unbelievably fast. The resort is located in good proximity to a number of places of interest in the Poconos. We drove to Crayola Experience one day (1 hour away) and went to an indoor water park another day (25 minutes away), but also visited Buttermilk Falls, which is on Shawnee Resort, and so convenient, my not mobile mother could sit in a wheelchair and enjoy them from a wheelchair in the field at the base. There are also many nature-related activities that are available in the area, not to mention a full schedule of activities at the resort for the guests. We will definitely be back!