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Reviews of Holiday Inn Prague Congress Centre, an IHG Hotel

4 out of 5
Holiday Inn Prague Congress Centre, an IHG Hotel
Na Pankraci 15/1684, Prague

Reviews

8.2

Very Good

Rating 10 - Excellent. 78 out of 237 reviews" "
Rating 8 - Good. 111 out of 237 reviews" "
Rating 6 - Okay. 28 out of 237 reviews" "
Rating 4 - Poor. 11 out of 237 reviews" "
Rating 2 - Terrible. 9 out of 237 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

MICHAEL

Stayed 2 nights in Nov 2023

10/10 Excellent

Krystof

Stayed 1 night in Sep 2023

10/10 Excellent

Vamshi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ITs very convenient and good location
Stayed 7 nights in Jun 2023

8/10 Good

Helen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Prague Congress Centre
A very pleasant, welcoming and hotel. One lift out of order (middle of 3 with barricade round), so couldn't actually see on first looking there was more than one lift. They were independent so either had to choose one or push both which probably isn't very energy efficient. Breakfast was really good, with plenty of options. However, it would have been useful if there was a quick option if you didn't have much time as it was expensive otherwise. The little cafe was great as an alternative, however, they didn't open till 8am. There wasn't a room service menu in the bedroom and couldn't find one on line. Was told that there should have been one in the room. Not a big deal as I came down and ordered at the bar and then took it up myself on a tray. Good selection and my risotto was tasty! I didn't have a chance to look round the local area but didn't get the impression there's much round there, so ideally you want to get onto the Metro and go into the city. Didn't do that this time, but the stop is close and the line efficient. Comfy bed, handy to have your own iron and ironing board, air con for comfort although windows open which I prefer.
Stayed 2 nights in Jun 2023

8/10 Good

Jonathan

Stayed 2 nights in Jun 2023

6/10 Okay

MARSHA

Traveled with family
Liked: Staff & service
Disliked: Amenities
The hotel was clean, but far away from the city center. It has very poor parking and very confusing entrance to anyone who might be traveling inn Europe for the first time. Would not recommend
Stayed 1 night in Apr 2023

8/10 Good

d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Thomas

Stayed 1 night in Jan 2023

8/10 Good

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022

10/10 Excellent

Tony

Stayed 7 nights in Oct 2022

8/10 Good

Bin-Yan

Stayed 7 nights in Aug 2022

10/10 Excellent

Ramzy, Tempe

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff and great service. Very nice rooms and infrastructure. Includes a small place for children. Very good breakfast. Walking distance to a place with extraordinary view of the river and areas from Prague. Close, driving, from downtown. Totally recommend it.
Stayed 1 night in Aug 2022

10/10 Excellent

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Frida

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geese building friendly staff ok room
Stayed 1 night in Jul 2021
Response from RomanaStepanova on Mar 14, 2022
Dear Frida, thank you for your review and your comments. We look forward to welcoming you back to Holiday Inn Prague. Best regards, Romana Štěpánová

10/10 Excellent

Emily

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast is fantastic, staff are friendly, and the hotel bar well stocked. Close walk to a metro station which runs overnight.
Stayed 3 nights in Oct 2021

10/10 Excellent

Daisuke

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb food service!
Stayed 1 night in Jan 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Recently refurbished. Our room was really big and airy. Located close to city centre and good transport link. Housekeeping do really good job, the room was spotless. There is no housekeeping during the stay automatically due to current situation, but if you ask, they do so.
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2020
Response from Romana on Aug 10, 2020
Dobrý den, děkujeme za Vaše hodnocení a těšíme se na Vaši další návštěvu. S pozdravem, Romana Štěpánová

8/10 Good

Maxime

Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Disliked: Amenities
Quiet area not too far from subway station.Hotel needs to add some refreshments,it's worn out.
Stayed 3 nights in Dec 2019
Response from Romana on Dec 30, 2019
Dear guest, thank you for your review and we plan to do the refurbishment of our 54 standard rooms at the beginning of next year so we look forward to welcoming you soon to Holiday Inn Prague Congress Centre. Kind regards, Romana Štěpánová

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Romana on Dec 30, 2019
Dear guest, thank you for your review and we look forward to welcoming you soon to Holiday Inn Prague Congress Centre. Kind regards, Romana Štěpánová

10/10 Excellent

Bogdan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing for 1 night
Spend just one night , but i am very satisfied about the hotel services. Clean room, comfy bed, good breakfast
Stayed 1 night in Jul 2019
Response from Romana on Dec 30, 2019
Dear Bogdan, thank you for your high review and we look forward to welcoming oyu again to Holiday Inn Prague Congress Centre. Kind regards, Romana Štěpánová

8/10 Good

Verified traveler

Stayed 6 nights in Oct 2019

6/10 Okay

Thomas

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location, but needs improvement
very convenient location to the congress centre, however... When I came into the room the radiator was on and the air con was on. The room was very hot because the air con was loud but ineffective. There was no way to turn the radiator off. I slept very badly because of the heat of the radiator and noise of the air con. The room is fine, but the bathroom needs a serious update. The hairdryer is awful, the whole bathroom floods when you take a shower, the sink was cracked and needed replacing. The bed was fairly comfortable. I don't like two single duvets instead of a double, or that it is just two single beds pushed together with a single sheet to make it appear a double.
Stayed 1 night in Oct 2019
Response from Romana on Oct 18, 2019
Dear Thomas, thank you for your review. I apologize for all inconveniences which caused you did not enjoy your stay. We plan to do the last phase of refurbishment of the rooms on second floor at the beginnig of next year. Kind regards, Romana Štěpánová

10/10 Excellent

ARSHAD

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Prague is an excellent place to be, Holiday Inn Prague Congress Center is just next to congress center, excellent for business users, there is a metro station nearby, around 5 to 7 minutes walk from the hotel. Our stay was great, staff had been very helpful. Provided us details as to how to move around in the city and we were able to buy metro tickets directly from the reception. They even helped us in finding the transportation for our ongoing journey to Munich. Overall we had a great time in Prague and comfortable stay at Holiday Inn.
Stayed 3 nights in Sep 2019
Response from Romana on Oct 18, 2019
Dear Arshad, thank you for your high review. We are delighted you enjoyed your stay and we look forward to providing you new guest experiences. Kind regards, Romana Štěpánová

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Romana on Oct 18, 2019
Dear guest, thank you for your review, we look forward to welcoming you again in Holiday Inn PCC. Kind regards, Romana Štěpánová

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Conveniently close to the underground. Friendly staff, the food was good, and room had a comfortable bed.
Stayed 3 nights in Sep 2019
Response from Romana on Oct 18, 2019
Dear guest, thank you for your review and we are pleased you enjoyed your stay. Kind regards, Romana Štěpánová

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and located just by a metro station (The public transportation system in Prague is excellent). The breakfast was very good although a bit pricey (19 euros). What impressed me the most about the hotel is that I forgot a plastic bag with two bottles of wine and medicines and when I returned to the hotel about one week later the bag was there! Honest people indeed.
Stayed 6 nights in Aug 2019
Response from Romana on Oct 18, 2019
Dear guest, thank you for your review and nice feedback. We look forward to welcoming you again to Holiday Inn Prague Congress Centre. Kind regards, Romana Štěpánová

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not recommended
Staff need to be trained to make the stay of the guest more comfortable.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities
Had some prescription sleeping pills come up missing. Also the management was not fit to run a carnival sideshow. Worst of all was the disgusting 2nd hand smoke you breath everytime you walk in or out of this hotel. What can you expect when they put an ashtray on both sides of the door. One was two feet away and the other was 15 feet away from the entrance. If your a non smoker avoid this place like the plague. Food was ok and restaurant staff was very nice and it's certainly not the priciest place in town.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Spacious and clean room. Staff was mediocre. Rooms air did not arrive run correctly. Just enough air so I wouldn’t get pissed off. Subway was around the corner and it got you every over Prague - caste, charles bridge, mall, old town. Not culturally inclusive and the people aren’t the nicest.
Stayed 2 nights in Jul 2019
Response from Romana on Jul 30, 2019
Dear guest, thank you for your review. We are pleased you enjoyed your stay and we look forward to providing you new guest experiences. Kind regards, Romana Štěpánová

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2019
Response from Romana on Jul 30, 2019
Dear guest, thank you for your review. In case you had an issue during your stay please contact our general manager or manager on duty to help you solve it. Our aim is to have satisfied gusts. Kind regards, Romana Štěpánová

10/10 Excellent

kalyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Romana on May 29, 2019
Dear kalyan, thank you for your high review and we look forward to welcoming you again to Holiday Inn Prague Congress Centre. Kind regards, Romana Štěpánová

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness
.Clean, good location near congress centre They had give n away my room on arrival and the hotel was full
Stayed 3 nights in May 2019
Response from Romana on May 29, 2019
Dear guest, thank you for your review. I would need more information that we had given away your room. I cannot explain it without the specification. Thanks for your understanding. Kind regards, Romana Štěpánová

10/10 Excellent

4Meka

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My children and I had a wonderful time at the hotel. It was our first time in Prague and we really enjoyed the visit. IHG has not disappointed me yet.
Stayed 1 night in May 2019
Response from Romana on May 29, 2019
Dear 4Meka, thank you for your high review and for your nice comments. We look forward to welcoming you again to Holiday Inn PCC. Kind regards, Romana Štěpánová

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Romana on May 29, 2019
Dear guest, thank you for your review. Kind regards, Romana Štěpánová

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Very nice hotel, quiet, comfortable bed, and convenient location. Love it.
Stayed 4 nights in May 2019
Response from Stepanova on May 10, 2019
Dear guest, thank you for your high review and nice comments. We are pleased you enjoyed your stay and we look forward to welcoming you again to HOliday Inn Prague Congress Centre. Kind regards, Romana Štěpánová

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Stepanova on May 10, 2019
Dear guest, thank you for your review and we look forward to welcoming you again to Holiday Inn Prague Congress Centre. Best regards, Romana Štěpánová

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, lovely service and vey clean
Very enjoyable, a nice clean hotel and very convenient for my trip
Stayed 1 night in Mar 2019
Response from Stepanova on May 10, 2019
Dear guest, thank you for your high review and nice comments. We look forward to welcoming you again soon to HOliday Inn Prague Congress Centre. Best regards, Romana Štěpánová

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, nice place to stay. friendly staffs
Stayed 1 night in Dec 2018

10/10 Excellent

Johnny

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk staff was very friendly and professional, specially Lada upon arrival. The hotel is just few meters away from a Metro station, very well maintained and clean.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
There are better hotels in this area
The AC didn't work properly and the service was very bad. The first night the AC didn't work at all.
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Romana Stepanova on Oct 31, 2018
Dear guest, thank you for your review. We look forward to welcoming you soon to Holiday Inn Prague Congress Centre. Regards, Romana Štěpánová

8/10 Good

Piotr

Stayed 2 nights in Jul 2018
Response from Romana Stepanova on Oct 31, 2018
Dear Piotr, Thank you for taking the time to tell us about your experience at Holiday Inn PRAGUE CONGRESS CENTRE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards, Romana Štěpánová