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Reviews of Alpin Resort Hotel

4 out of 5
Alpin Resort Hotel
Poiana Brasov, Brasov

Reviews

8.0

Very Good

Rating 10 - Excellent. 20 out of 52 reviews" "
Rating 8 - Good. 18 out of 52 reviews" "
Rating 6 - Okay. 8 out of 52 reviews" "
Rating 4 - Poor. 6 out of 52 reviews" "
Rating 2 - Terrible. 0 out of 52 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ioana

Liked: Cleanliness, property conditions & facilities
great
Stayed 2 nights in Feb 2024

4/10 Poor

Maxim

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
More like "4-star class" wish hotel...
General – the hotel is nowhere near the 4-star class, chronically understaffed, and has significant maintenance issues. Firstly – the parking was impossible, and neither was the valet. We spend at least 15 minutes trying to find someone to help us with parking… The staff is nice, but whoever is on call is pulled in 10 different directions and can not be available to all the customers simultaneously. Secondly – when we finally made it into our room, both mini fridges were out, one of the AC remotes was missing, and our phones weren’t working (we couldn’t call reception, concierge, or any of the restaurants on the property). Every issue or request resulted in a lengthy trip across buildings and staying in line to talk to the receptionist (very frustrating). The night before, we stayed in the Presidential Suite of Mercure Sigishoara, which was cheaper (140 euros /night), comparable in size, and had none of the issues. Thirdly - we contacted the management and Hotels.com, and almost (we got a bottle of warm champagne and a cheese plate) nothing was done to rectify the situation. So, unless this is hotel of "last resort" -- simply AVOID IT. Lastly, I want to commend Alexandru, who was extremely helpful and tried to go out of his way to help us out. He is the only one who made us feel welcome.
Stayed 2 nights in Jul 2023

10/10 Excellent

Florinela

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in Jun 2023

4/10 Poor

SILVIU

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Petru Liviu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy experience!👌
Very nicely managed hotel. Service desk and everyone in the office is very pleasant and happy to help. Good size room, beds are comfortable and bathroom is good sized and clean. Breakfast buffet is very rich and tasty. So many items to choose from and coffees and drinks are good as well. I was impressed by everything at Alpin Resort and I will definitely recommend it to anyone who wants to enjoy the beautiful time in Poiana Brasov. Good work everyone. Thank you for making our stay very enjoyable.
Stayed 2 nights in May 2023

4/10 Poor

Lital

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing, bad experience.
The room was not clean, bad smell + cigarettes smell during the whole night (non smoking room), noisy party until 05:00AM, the hot dishes at breakfast were cold, rotten cucumbers that I wouldn’t dare to serve, the parking was full and they did not assist with offloading space or told us about the valley parking. Very high price for a very bad experience. We will never stay there again.
Stayed 1 night in Feb 2023

10/10 Excellent

noa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Amazing. Hotel was excelent. We all enjoy it.
Stayed 3 nights in Dec 2022

10/10 Excellent

catalin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderfull
Stayed 3 nights in Nov 2022

8/10 Good

yesenia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent! I have booked 1 night with Expedia, 2nd night with hotel directly. Men who checked me in was very good. Next day I called desk for Xtra blankets and they said why do I need more? After making clear my kids were with me. I booked a large room. They finally gave me an extra blanket.... Restaurants ath the property not kids friendly. Overall it was good
Stayed 1 night in Jul 2022

6/10 Okay

Bratu

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Daher, Oltenita

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very gd
Stayed 2 nights in Jul 2022

10/10 Excellent

Alexandru

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views
Stayed 3 nights in Jul 2022

4/10 Poor

Petru

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel is in really bad condition.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
We got a room that reeked of cigarettes but was disguised with some spray. The table on the balcony had lots of cigarette burns, the carpet is very old, stained, matching the overall terrible smell. The balcony and the outside looks like it was never cleaned. It is not easy to find the amenities, the outside pool is very small, good for several small children. The pictures on the website do not reflect the reality on site. Guests and staff observe mask wearing very loosely. Some staff have masks under their nose, some on the chin, but a few do wear them. We were disappointed with Poiana Brasov overall, we drove down to Brasov to eat dinner, highly recommended. I don’t I would go there again, not even for a free stay.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, family friendly and the staff was great.
Stayed 2 nights in Jul 2021

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Eduard

Stayed 1 night in Jul 2021

8/10 Good

maria carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Florian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disappointed !
Overpriced! First and last time! No status recognition at check in! Old rooms, noisy and poor breakfast. Extra charges for some taxes and lots of questions and papers to fill up at the check in. This is not a 4**** hotel!
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and stunning views. The staff was quite overwhelmed and didn’t had enough personal to serve the guests. Some staff members were ok, some rude. Overall was ok!
Stayed 2 nights in Feb 2021

10/10 Excellent

Catalin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

BacharBdeir, Bucharest, Romania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Despite the difficult times that we are passing through I must raise my hat to the level of service we had during our visit
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Finely decorated, nice spa, but needs improvements
First of all the access to the hotel is difficult if you don't have a car, it is not faraway from the bus station in Poiana Brasov but the street has almost no sidewalk and you have to climb a couple of stairs (not indicated for elderly persons). The made the reservation late in the evening the same day, was tired I did not pay attention that the room I received was much smaller than what I payed for (23 sqm) and had twin beds instead of a queen size as it was specified in the confirmation mail. When I realised this after midnight, I went to the reception where they told me that the rooms are all the same and it is just a design aspect. But it was clear that the room I booked and was even shown in the hotels.com app did not correspond to what I got. The room is cozy with an artificial fireplace but the beds are hard and small. Finally they gave an apartament instead, an upgrade as compensation. Though I still do not understand why I could not receive what I payed for from the beginning. Even in the apartment the bed was hard. The pillows too small. The radiator in the bathroom did not function. They do not have body lotion in the cosmetic kit which is surprising for a 4 stars hotel. A compensation is the nice view from the balcony and the excellent spa and sauna with very large pool included in the room price. Wifi is fast. The breakfast is ok, but they don't have natural juices. Overall, ok, nicely decorated, fine location, but the service needs improvements.
Stayed 1 night in Jan 2020

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alpin Resort stay
I had a really cozy stay at Alpin Hotel,the room was very clean with a really interesting design and a nice touch with the electric fireplace.The place has a big swimming pool besides other hotels and a great breakfast.It has only one main restaurant where you can eat and the service is slow but the food,classic romanian is tasty.
Stayed 1 night in Nov 2019

8/10 Good

Phoebe Marie

Liked: Staff & service
So, so.
The room we got the second time we booked in this hotel was a little bit old. Maybe it affects where you book it. The toilet needs some repairing. The breakfast was okay, eggs were served cold even if it was newly placed by the chef. Not enough parking space in front of the hotel esp. when there is an event and we ended up parking in their parking lot which is a little far away from the hotel. But overall it is an ok experience for the price.
Stayed 1 night in Sep 2019

10/10 Excellent

Giora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect vocation
terrific breakfast. clean and large room. nice spa and massage service.
Stayed 1 night in Aug 2019

10/10 Excellent

Noa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
5 star service but the hotel is falling apart
Stale moldy carpet, water pouring from the air conditioning unit, musty pungent bad smelling rooms. Great staff and service.
Stayed 2 nights in Aug 2019

8/10 Good

Robyn, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great base for exploring this area
We wanted to stay in this area as we wanted to visit the castles in the area (Peles, Bran and Rasnov) and may be do a couple of day hikes. Unfortunately the weather had other plans and it rained most of the time we were there - we did visit the castles but couldn't do the hikes. The hotel gym was quite good though and at least we felt like we were getting our dose of exercise. The hotel provides an excellent breakfast with a large array of choices and good coffee machines. The rooms whilst rather small and may be a little on the 'tired' side, have everything you need, and as the hotel facilities are very comprehensive you don't need to spend all your time in the room. They have very good spa facilities and the pool is large with a couple of spas as well, if that is your thing.
Stayed 5 nights in Jul 2019

8/10 Good

Florin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, good location excellent staff. Breakfast was included and many food options.
Stayed 1 night in Jul 2019

10/10 Excellent

Alexandru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Stayed 2 nights in Jul 2019

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surely will return
Everything was great, starting with the room, breakfast, swimming pool. The only cons that I see is that the outdoor playground is left uncleaned and that the personal is a mix between experienced people and less experienced, but with more less experienced personal. Overall it was a great holiday, with the kids having the indoor playground only for them, swimming pool for kids that was great for them.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property was good for what we needed, however we could hear music playing out our bedroom window until about 3 in the morning and then it started back up about 7 the next working. We even had the window shut and we were on the 7th floor. I’m sure this will vary by where your room is but we just wanted a good nights sleep as we only stayed there one night and this was hard to do with music blaring in. The hotel itself was nice a little out dated but nice. Food at the hotel was good.
Stayed 1 night in May 2019

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice weekend, good conditions.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent ,just the restaurant supervisor was totally not on the same page with all clients ,he was answering to his personal phone calls and you can hear all his personal problems,also his attitude was bad
Stayed 1 night in Apr 2019

8/10 Good

Vlada

Liked: Cleanliness, staff & service, room comfort
Quite place
Nice place, beautiful landscape, fresh air, 15 mins from the city by car, bike rental, good roads,...

10/10 Excellent

sofalvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in poiana brasov
This is the best hotel in Poiana Brasov

8/10 Good

Cynthia A, NYC

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, poor customer service
Hotel is very nice for a mountain resort, albeit a bit dated / German Inn style decor. Restaurant in the hotel was very good, with quite attentive and professional service, which is rare in Romania. Other staff at the hotel was not nearly as well-trained or service oriented . . . we booked 2 rooms, each with a double/queen bed, at a higher rate than the basic ones with two single beds. We had to tell them multiple times at check-in, and then they STILL put us in the basic rooms, and the hotel was over 50% empty! We got up to the rooms and had to go all the way back down with our luggage and ask for a manager to get the rooms we had actually reserved and paid for; that is not acceptable, and also just doesn't make sense. If the hotel is half empty, why not give your actual clients an upgrade, if anything, rather than the cheapest room you have, and make them feel welcome and more likely to return?!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Family reunion at Poiana Brasov
This hotel is well located in Poiana Brasov. We enjoyed the restaurant where guests receive a 25% discount. Breakfast quality was very good. The weather was unusually hot, unfortunately there was no A/C in the rooms.

8/10 Good

Alex, Israel

Liked: Staff & service, property conditions & facilities, room comfort
hotel Alpin
All was good except the breakfast that was same every day and the man in the entrance to restaurant that was bad and speak not politely at all.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ciprian, Ploiesti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awsome place!
It was great, the facility is an excellent value for money one, extremely friendly personnel, definitely a come-back!

8/10 Good

TT

Liked: Staff & service
good location and friendly personnel
Hotel should increase the quality and the quantity of bathroom material like shampoo etc. It has a good location, fair prices and very helpful personnel.

10/10 Excellent

Raphaël

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Irina

Stayed 1 night in Aug 2023

6/10 Okay

Philippe

Traveled with family
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון נחמד. היינו בדירה עם שני חדרי שינה, מרווחת מאוד. העיצוב בסגנון מיושן, לטעמי. סה"כ בסיס טוב לטיולי טבע בסביבה
Stayed 2 nights in Jul 2019

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice summer break
nice scenary

8/10 Good

G.G, Hessen

Liked: Staff & service
Das Hotel íst empfehlenswert.
Die Angestellten waren sehr freundlich und hilfsbereit, Frühstück sehr gut und reichlich, große Auswahl.